Client Services Coordinator

Role Responsibilities

Working as part of a collaborative client services team, the Client Services Coordinator ensures funding decisions are fair, accurate, and aligned with program policy while delivering respectful, client-focused service. Client Services Coordinator supports individuals accessing foundational learning and skills development programs. This role plays an important part in helping Albertans pursue education and training by assessing eligibility for financial assistance and providing clear, timely guidance to students.

As a Client Services Coordinator, you will:

• Review and assess applications and supporting documents to determine eligibility for full-time or part-time funding.
• Make decisions on financial assistance amounts and reassess eligibility when circumstances change.
• Communicate funding decisions clearly and compassionately to students.
• Provide information and guidance on program options, requirements, and application processes.
• Respond to client inquiries through a call-center environment.
• Apply legislation, program policy, and guidelines consistently and accurately.
• Update and maintain accurate client records in government information systems.
• Identify trends, common issues, and opportunities to improve service delivery and processes.
• Work collaboratively with team members to support operational and service goals.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Adapts effectively to changing priorities, policies, and client needs while remaining calm and solution-focused in a fast-paced environment.
• Creative Problem Solving: Analyzes complex client situations, considers multiple factors, and applies policy to reach fair and well-reasoned decisions.
• Systems Thinking: Understands how individual decisions impact program integrity, funding outcomes, and the broader service delivery system.
• Develop Networks: Builds respectful, professional relationships with clients, colleagues, and stakeholders to support effective service delivery.

Qualifications

Two-year diploma in a related field; no experience required; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Required:

• Experience assessing eligibility, applying policy, or delivering client services in a regulated environment.
• Strong analytical and decision-making skills.
• Ability to communicate clearly and professionally in sensitive or emotionally charged situations.
• Proficiency with information systems and standard office software.

Assets:

• Experience working with student funding, financial assistance, or social programs.
• Knowledge of government legislation, policy, and accountability frameworks.
• Experience in case management or client-focused service delivery.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This position is based in Edmonton. We require you to attach a Cover Letter with application explaining your qualifications and suitability for this role.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.