Change Management Analyst

Role Responsibilities

Do you like focusing on the people side of change? Are you a team player who has a positive attitude, and has the ability to manage and embrace changing priorities? Do you have an eye for detail; do you take pride in meeting customer timelines, and have a sense of accomplishment when seeing the finished product? If so, this is the opportunity you've been searching for. 
 
This position reports directly to the Manager, Business Transformation. Under the supervision of the Manager, the incumbent provides evidence-informed, strategic counsel to clients on priority projects to assist them in supporting people at all levels through change, transition, workplace disruption; developing, maintaining and improving Organizational Change Management (OCM) methodologies, strategies, tools and templates; and developing presentations, communications and training materials to help support the Ministry's operational need for 1GX. 
 
The Business Transformation team is a fast paced and dynamic environment with a focus on collaboration and teamwork. We are potentially a high volume service provider that offers critical operational support and future 1GX implementation expertise and services to a broad range of divisions within the Ministry and a significant client group outside of the department. 
 
The unit is a relatively new concept within the Ministry and the Alberta Government, encompassing new and evolving services and expertise. Reporting directly to the Manager, Business Transformation, you will be responsible for providing services that include: 
 
Working within a small team (2 in total), this position is critical to the ongoing support of the Ministry in 1GX operational activities as well as other implementation pieces that the Enterprise Resource Planning (ERP) solution will bring.

Your responsibilities will include (but not be limited to):

• Participating in the cross-government Primary Change Advocate Meetings, providing attendees with relevant OCM information including methodology developments and listening to feedback so that potential follow-up work can be identified.
• Assisting the Manager with the development, execution and evaluation of a Ministry-wide OCM strategy along-side the development of the Business Transformation responsibilities and accountabilities.
• Providing support to all employees experiencing high volumes of change, disruption and people issues in their workplaces. The diversity in process and practice has led to a number of challenges throughout the planning, implementation and sustainment phases.
• The transformation of current workflows, defining organizational structures, configuration of employee work schedules and assignment of system roles.
• Working directly with the 1GX team and other stakeholders to ensure the Ministry's needs are being appropriately addressed and that business continuity is adequately maintained. 

 
To be successful in this role you will demonstrate:

• Excellent written and verbal communication skills, with exceptional attention to customer service.
• The ability to work independently and contribute collaboratively and effectively within a team environment, with minimal supervision and a high degree of personal accountability and professionalism.
• Superior  skill in organizational and attention to detail.
• The capability to manage business deliverables within changing timelines and with the ability to adapt, prioritize and coordinate within a team.
• Awareness and sensitivity to political issues and the ability to handle highly sensitive and confidential information.
• The ability to manage a diverse workload, and to be deadline driven.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

Creative Problem Solving: 
Ability to gather information from varied sources, analyst and interpret information to formulate reports and make decisions related to case planning. 

Agility: 
Ability to prioritize competing workload pressures in an effective manner and contribute to the organizational goals. 
 
Building Collaborative Environments: 
Ability to work cooperatively and collaboratively with a variety of teams within the workplace, community and other Government ministries/agencies to meet client and ministry goals and objectives. 
 
Develop Self and Others: 
Ability to invest in the development of long-term capability of yourself and others.

Qualifications

University graduation in a related field (i.e. Sociology, Psychology, Human Ecology, Behavioral Sciences etc.), plus 4 years progressively responsible related experience in project work, research, evaluation and/or change management.

Equivalencies will be considered as described below:

A related 2 year diploma plus 6 years related experience.
 

A related 3 year diploma applied degree, plus 5 years of related experience.

A related Master's degree, plus 2 years of applied experience.

Candidates with lesser qualifications may be considered at a lower classification and salary.

Please outline your experience as it relates to the qualifications in detail in your cover letter. Applications will not be considered without a cover letter. The cover letter and resume will be used as a screening tool for effective written communication skills and attention to detail.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Assets:

• Certification in Organizational Change Management (OCM) through Prosci
• Experience with OCM methodologies
• Experience with ERP systems (i.e. 1GX)

In your resume, please include dates, (including months and years) associated with all education and work experience. Also, please indicate whether your work experience was casual, part-time, or full-time. For example, January 15, 2006- June 25, 2009: (PT three 8-hour shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs