Certification and Exam Coordinator

Role Responsibilities

We are currently looking for a Certification and Exam Coordinator to join the Alberta Firefighter Certification Program (AFCP) within the Technical & Corporate Services Division, ministry of Municipal Affairs. 

Reporting to the Manager, AFCP, the Certification and Exam Coordinator will maintain, monitor, and enforce the policies and procedures for all evaluation, certification, and accreditation documents.

As a Certification and Exam Coordinator, you will also provide support to all provincial fire departments, industry emergency services, and educational institution training programs by processing applications, creating, monitoring, scoring and reporting for evaluations and certifications to achieve internationally recognized firefighter certification. 

Responsibilities:

The main responsibilities of this position are (but not limited to):

• Evaluation Management - generating exams, monitoring and maintaining exam security, ensuring quality assurance and improvement processes meet program and accrediting organization expectations.
• Evaluation Application Processing – functioning as a team lead to ensure application processes are followed, maintaining the exam tracking system, and processing evaluation packages within program timelines.
• Evaluation Processing – evaluation scanning and mark entry in learning management system, assisting candidates to access marks, creating invoices.
• Monitoring and enforcing all exam/evaluation process to meet security and integrity expectations.
• Certification - reviewing certificate applications, communicating results, creating invoices, and reviewing certification tracking payments.
• Administration - administrating, managing, reporting, and generating all certification related documents and processes as required for accrediting board audits/ reviews.
• Representing the AFCP team, department, and ministry in communications and activities with internal and external departments, organizations, and stakeholders.
• Leading, coordinating, and participating in special projects/assignments assigned by the manager.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Creative Problem Solving: to assess options and implications and to find new ways to inform decision making to achieve sustainable and effective outcomes.

Qualifications

Requirements:

• High School Diploma 
• Plus, 3 years progressively responsible directly related experience in certification and examination administration.
• Experience working with learning management systems. (Moodle preferred)

Assets:

Preference will be given to candidates with.

• A certification or diploma in Office Administration.
• Proficiency in various software applications including MS Office (Word, Excel, Power point) Outlook, Microsoft Teams, LXR Test Software with OMR(Scantron) or similar software, Adobe (reader, writer). 
• Experience working with service based provincial programs.
• Experience working with accreditation organizations.
• Experience working with diverse stakeholders, maintaining effective long-term relationships, and appropriately dealing with sensitive and confidential issues.
• Experience in facilitation, coaching, and mentoring.
• Experience in invoicing, evaluation, and assessment related to exams and certifications.
• Experience in writing and developing statistical and operational reports and drafting correspondence for senior management and stakeholders.

To be successful in this role, you will demonstrate: 

• Exceptional interpersonal skills.
• Exceptional data entry and computer skills.
• Exceptional attention to detail.
• Advanced communication skills (both written and verbal) with ability to clearly summarize complex issues into a logical, concise, and appropriate format.
• Experience in developing and maintaining effective stakeholder relationships.
• Strong time management skills.
• Experience working in a project management environment.
• Experience in negotiation, problem solving, consensus building and conflict resolution.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

• We have one (1) permanent, full-time position available, working 36.25 hours per week, Monday to Friday (8:15 am – 4:30 pm).
• Location: Commerce Place Building Edmonton

Applicants are required to submit a cover letter along with their resume. Only applications with a cover letter will be reviewed. Applicants must highlight how their experience and knowledge relates to the position

Candidates selected for interview must be available to attend an in-person interview during the week of April 27, 2026

If a security screening is required;

• Final candidates will be required to undergo a security screening.
  
  

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.