Case Officer

Role Responsibilities

The Condominium Dispute Resolution Tribunal's (the Tribunal) mandate is to provide timely, fair, and independent dispute resolution services, consistent with relevant legislation, regulations, bylaws, rules, guidelines, and the principles of natural justice. The quasi-judicial Tribunal administers dispute resolution services for condominium corporations and owners in relation to specific matters of jurisdiction as set out in regulation, and in accordance with the Condominium Property Act (CPA), Condominium Property Regulation (CPR), and the new Condominium Dispute Resolution Tribunal Regulation as well as condominium corporation bylaws and rules. 

Reporting to the Manager, Dispute Resolution and Hearings, the Case Officers are responsible for the effective and efficient case management of all cases accepted by the Tribunal for early dispute resolution and adjudication services related to the condominium sector. 

Key responsibilities include but are not limited to:

•    Providing effective and efficient case management for all cases accepted by the Tribunal.
•    Monitoring and facilitating guided negotiations and monitoring mediations meetings, including the scheduling of sessions/meetings and addressing technical issues during sessions/meetings.
•    Scheduling, booking facilities and notifying parties and witnesses to facilitate timely adjudication hearings. 
•    Facilitating the drafting of agreements and decisions, including the review of documents, editing, providing feedback to the Tribunal Chair and Tribunal members and coordinating with the Tribunal Legal Officer as necessary.
•    Communicating and interpreting the Tribunal’s mandate, rules, policies and procedures for all parties and stakeholders. 
•    Providing support to the Tribunal Chair, the Tribunal members and the Managers across multiple topics, including file pathway transitions, development and delivery of training, and development and maintenance policies and procedures. 

Your strategic thinking, excellent analytical skills, excellent writing skills, attention to detail, strong people skills, and experience with quasi-judicial operations, will help you assess complex issues and situations, mobilize resources, and find innovative solutions and recommendations that respond to emerging issues to ensure ongoing effectiveness of the Tribunal. 

Being self-directed with the ability to work independently, and collaboratively with others, will support you to achieve high quality outputs in a timely fashion. Your ability to foster trusting and dependable working relationships with colleagues and stakeholders will be essential in your success. 

If this sounds like an environment that you would thrive in, we encourage you to apply.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Build Collaborative Networks: Engages strategies to develop a safe space for dispute resolution where all stakeholders understand the process, have necessary information, and there are clear roles and responsibilities. Engages and values others’ input and expertise. Proactively deals with conflict and inappropriate behaviour to foster respectful interactions across all parties. 

Systems Thinking: Considers the inter-relationships of multiple factors related to determine how to best proceed within Tribunal process and procedure. Maintains alignment in all case management processes with overarching Tribunal mandate, legislation, policy and process. Considers broader and potentially long-term impact of decisions.

Drive for Results: Monitors a suite of specific cases and takes steps to efficiently and effectively advance them through to conclusion in line with existing legislation, policy and procedure. Leverage experience to advance cases and facilitate resolution. Examines delays and roadblocks within cases to identify resolution strategy for that case and the overall procedure. 

Creative Problem Solving: Asks questions to gain a deeper understanding of the present issues from multiple perspectives to assess and determine the best path forward. Utilizes different conflict resolution strategies, as needed, to fit with each situation. Reviews case challenges to determine how to mitigate future risk and improve future policy, procedure, or process.

Qualifications

University graduation in a related field, such as arts, public administration, law or related field supplemented by four years of progressively responsible experience. 

Following Equivalencies may be considered:

• Masters degree and two years (2) years of related experience, 
• Two year Diploma in related field and six (6) years related experience,
• One year Certificate and seven (7) years related experience,
• No post-secondary and eight years (8) related experience may be considered.

Experience in case management and/or dispute resolution environments required.

Applicants may be asked to provide a writing sample. 

Experience with quasi-judicial boards and processes is an asset.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

•    There are two full time permanent position available. The positions are located at 9Triple8 Jasper, 9888 Jasper Avenue, Edmonton AB T5J 5C6. 
•    Standard hours of work per week are 36.25, Monday to Friday. 
•    Final candidates will be required to undergo a security screening.
•    Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

What the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs