Case Manager

Role Responsibilities

Help Albertans and communities navigate recovery when they need it most. As a Case Manager, you will guide applicants through disaster recovery programs, provide trusted support in complex situations, and help ensure financial assistance is delivered effectively, fairly and in accordance with program requirements.

As a Case Manager with the Recovery Branch, you will be a key point of contact for Albertans, Local Authorities and government partners accessing disaster financial assistance. Working as part of a multidisciplinary recovery team, you will assess complex applications, coordinate information, and provide clear, responsive guidance while supporting the effective administration and delivery of provincial disaster financial assistance programs.

You will be responsible for

• Serving as a primary point of contact for Albertans, Local Authorities and Ministries accessing disaster financial assistance programs, providing responsive guidance and client service.
• Reviewing and assessing complex applications and eligibility information to support consistent program decisions and compliance with program and audit requirements.
• Building collaborative relationships with internal and external stakeholders to gather, interpret and communicate information related to disaster and emergency events.
• Researching and preparing correspondence, analysis, and recommendations to support management decisions and payments to eligible applicants.
• Supporting the effective administration of disaster financial assistance  programs, including application intake and in-person or online program delivery.
• Contributing to program guidelines, training materials and other resources that support consistent program delivery.
• Representing AEMA Recovery at regional stakeholder events and engagement sessions and collaborating with AEMA Field Officers and Emergency Social Services staff.
• Supporting broader provincial disaster and emergency response and recovery activities, including the Provincial Recovery Coordination Centre and Provincial Emergency Coordination Centre as required.

The Job Description is provided for further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Agility: Works in a changing environment and takes initiative to change. Takes opportunities to improve work processes.  Anticipates and adjusts behaviour to change.  Remains optimistic, calm and composed in stressful situations.  Seeks advice and support to change appropriately.  Works creatively within guidelines.

Drive for Results: Works to exceed goals and partner with others to achieve objectives.  Plans based on past experience.  Holds self and others responsible for results.  Partners with groups to achieve outcomes.  Aims to exceed expectations.

Systems Thinking: Considers inter-relationships and emerging trends to attain goals.  Seeks insight on implications of different options.  Analyzes long-term outcomes, focus on goals and values.  Identifies unintended consequences.

Creative Problem Solving: Focuses on continuous improvement and increasing breadth of insight.  Asks questions to understand a problem.  Looks for new ways to improve results and activities.  Explores different work methods and what made projects successful; shares learning.  Collects breadth of data and perspectives to make choices.

Develop Networks: Works on maintaining close relations with all stakeholders.  Identifies key stakeholder relationships.  Has contact with range of interested parties.  Actively incorporates needs of a broader group.  Influences others through communication techniques.

Qualifications

Required: University graduation in a related field PLUS 2 years progressively responsible experience related to grant administration, issues management, emergency management, planning and case management, commercial or residential insurance,  residential or commercial construction, financial statements, recovery programs and mitigation, or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education

For Example:
Related 1 year certificate PLUS a minimum 5 years of experience
Related 2-year diploma PLUS a minimum 4 years of experience
Related minimum 6 years of experience 

The successful candidate MUST also have: 

• Ability to work extended or irregular hours with minimal or no notice
• Ability to thrive in a fast-paced, high-pressure environment.
• Proficiency with Microsoft 365 and data/reporting tools.
• Ability to obtain and maintain a clear criminal record check with vulnerable sector screening.

Assets:

• Experience in grant administration.
• Experience with customer service and de-escalation of tense and emotionally charged situations.
• Knowledge of financial systems and audit processes.
• Knowledge of the Emergency Management Act, Disaster Recovery Regulations, Disaster Assistance Guidelines / Directives, and Disaster Financial Assistance Arrangements.
• Knowledge of the construction industry, municipal/provincial infrastructure.
• The ability to travel throughout the province on short notice.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment:  Temporary until October 31, 2029

Hours of Work: 36.25 hour per work

Location:  Edmonton

Written Assessments: Candidates may be required to complete a written assessment to further evaluate their skills, knowledge, and experience related to the role.

Cover Letter: 
Candidates are required to include a cover letter that demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)  
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.