Case Manager

Role Responsibilities

Our Recovery Branch assists residential, private small business, and public entities recover from damage caused by a disaster or emergency event by providing financial assistance or reimbursement. As a Case Manager, you will serve as the main point of contact for Albertans and Local Authorities experiencing complex situations that access disaster financial assistance. You will be part of a multifaceted recovery team including Government departments, and external stakeholders. The successful candidate will have a direct impact on the effectiveness of administration and disbursement of funds in accordance with applicable provincial and federal legislation, guidelines, and policies. The role of the Case Manager is central to our communication, administration, and effectiveness of our provincial disaster recovery programs. 

Specific duties include:

• Communicate and build relationships with external stakeholders by providing excellent customer service and responding to requests in a timely manner.
• Serving as the main point of contact for Albertans, Local Authorities (Municipalities, Metis Settlements) and Ministries seeking eligibility of disaster recovery programs and resources.
• Collect and assess information to ensure a responsive application process and in accordance with program protocols and program audit guidelines
• Working closely with internal and external stakeholders to collect, interpret, analyze and report data and other information pertaining to an event.
• Research, draft and edit correspondence, and prepare recommendations for management and payments to eligible applicants.
• Review and analyze complex eligibility requirements to ensure applicant files meet audit processes.
• Contribute to the development of Provincial Guidelines and training materials.
• Assist with organizing running application intake at on-site and online program application centres
• Represent AEMA Recovery at regional events such as Regional Municipalities Association trade booths and regional stakeholder engagement sessions across an assigned region. 
• Engage with AEMA Field Officers, and AEMA Emergency Social Services staff on disaster events
• Support the Provincial Recovery Coordination Centre (PRCC) and the Provincial Emergency Coordination Centre (PECC) as needed throughout disaster and emergency events. 
• The successful candidate will bring the ability to work independently with minimal supervision and demonstrated objectivity when involved with highly emotional or distressing situations.
• Manage large quantities of quantitative and qualitative information and prioritize competing priorities. Manage and analyze databases and create reports for Senior Managers.

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility:  Works in a changing environment and takes initiative to change. Takes opportunities to improve work processes.  Anticipates and adjusts behaviour to change.  Remains optimistic, calm and composed in stressful situations.  Seeks advice and support to change appropriately.  Works creatively within guidelines.

Drive for Results:  Works to exceed goals and partner with others to achieve objectives.  Plans based on past experience.  Holds self and others responsible for results.  Partners with groups to achieve outcomes.  Aims to exceed expectations.

Systems Thinking:  Considers inter-relationships and emerging trends to attain goals.  Seeks insight on implications of different options.  Analyzes long-term outcomes, focus on goals and values.  Identifies unintended consequences.

Creative Problem Solving:  Focuses on continuous improvement and increasing breadth of insight.  Asks questions to understand a problem.  Looks for new ways to improve results and activities.  Explores different work methods and what made projects successful; shares learning.  Collects breadth of data and perspectives to make choices.

Develop Networks:  Works on maintaining close relations with all stakeholders.  Identifies key stakeholder relationships.  Has contact with range of interested parties.  Actively incorporates needs of a broader group.  Influences others through communication techniques.
 

Qualifications

Required:
University graduation in a related field plus 2 years progressively responsible experience related to grant administration, issues management, emergency management, planning and case management, commercial or residential insurance, leasing documents, property assessment, damage evaluation, residential construction, financial statements, recovery programs and mitigation, incorporation, land titles and taxation required, or equivalent as described below. 

Equivalency: 
Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience; or 
• 1 year of experience for 1 year of education

The successful candidate MUST also have: 

• The ability to travel throughout the province on short notice   
• Ability to work extended or irregular hours with minimal or no notice
• Class 5 Drivers License and ability to provide a clear driver abstract
• Ability to obtain and maintain a clear criminal record check with vulnerable sector screening

Assets:

• Experience in grant administration
• Experience with customer service and de-escalation of tense and emotionally charged situations. 
• Knowledge of financial systems and audit processes   
• Knowledge of the Emergency Management Act, Disaster Recovery Regulations, Disaster Assistance Guidelines, and Disaster Financial Assistance Arrangements 
• Knowledge of the construction industry, municipal/provincial infrastructure, and property assessment –GoA Projects and Municipal / First Nations Units

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment:  Temporary until October 31, 2026

Hours of Work: 36.25 hour per work

Location:  1 x Calgary and 10 x Edmonton

Final candidate will be required to undergo security screening.

Cover Letter: 
Candidates   are required to include a cover letter that demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Resume: 
For Employment Experience, please indicate duration of employment (month, year). Please specify employment status (i.e., Casual, part-time, or full-time) Ex: Youth Worker, Jan 2006 - June 2009, Part-time (three 8 hr. shifts/week)
For any Post-Secondary Education: Please specify your major and length of program and the year you graduated. Ex: Bachelor of Social Work, 4-year Degree (Graduated 2017)

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca 
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs