Case Manager-Assessment

Role Responsibilities

Reporting to the Director of Hearings and Training, the Case Manager, Assessment is responsible for advanced case management of complex appeals/complaints involving Designated Industrial Property, and occasionally the New Home Buyer Protection Act and Safety Codes. The Case Manager is regarded as the provincial expert with a specialization to ensure timely, independent, quasi-judicial adjudications are conducted in accordance with all applicable legislation, principles of administrative law and natural justice. The Case Manager is expected to act independently in the majority of activities and also as part of an interdisciplinary team and directly with tribunal members and legal counsel

Are you seeking an opportunity to work in a quasi-judicial environment and to be an integral part of our team on behalf of Albertans? We would be pleased to review your application.

Key Responsibilities:

Case Management Leadership
The Case Manager provides case management leadership and direction to complaints and disputes relative to their area of specialization to ensure consistent application of the legislation to resolve the disputes/complaints in a timely manner.

Risk and Conflict Management
The Case Manager is responsible for managing threats to reduce the likelihood of a conflict or incident from occurring at hearings, in some cases attended by complex clients.

Decision Support and Order Drafting
This position is responsible for drafting complex Tribunal decisions based on the decision of the panel.

Advisory Support to the Tribunal 
The Case Manager is responsible for providing advice and awareness of issues and challenges to facilitate the Tribunal’s understanding to render thorough decisions or alternative solutions.

Stakeholder Relations
This position is responsible for developing and maintaining strategic and productive relationships with Tribunal Members, parties, stakeholders and both internal and external multidisciplinary resources to ensure roles and procedures are understood by all parties enabling a fair, equitable and efficient appeal processes.

Training and Education
The Case Manager, together with the Manager of Operations and Training, is responsible for developing learning content and delivering/facilitating certification training, as required, for the Tribunal’s provincial Assessment Review Board training program. 

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Drive for Results – knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization while maintaining accountability to each other and external stakeholders
  
  
• Creative Problem Solving – the ability to assess options and implications in new ways to achieve outcomes and solutions
  
  
• Build Collaborative Environments – actively shares information, listens and accepts others’ points of view
  
  
• Agility – to work under stringent timelines and prioritize multiple tasks and projects at the same time, while also being able to accommodate other priorities as they arise

Qualifications

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

University graduation in a related field (real property assessment, property valuation/appraisal, business administration, public administration, law, etc.) plus 6 years progressively responsible related experience. A master’s degree, and/or accreditation as an Accredited Municipal Assessor of Alberta or as an appraiser through the Appraisal Institute of Canada, Canadian National Association of Real Estate Appraisers, is preferred. Equivalencies will be considered.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

The position requires extensive knowledge and understanding in the following areas:

• Administrative law (principles of natural justice and fairness) and quasi-judicial appeal processes
• Municipal Government Act, New Home Buyer Protection Act and related legislation
• Property assessment including residential and non-residential properties assessed using Market Value or Regulated assessment procedures, particularly Designated Industrial Property
• Adult education, curriculum development and delivery
• GoA related legislation, policies and strategic intent including administrative policies and directives and the hierarchy of approvals and legislation
• Ministry policies, directives, business planning and priorities
• LPRT procedures, practices and rules
• Relevant case law and previous decisions of the LPRT
• Case/Project management methods, principles and techniques
• Occupational Health and Safety requirements.
• Other Administrative Tribunal Structure and Roles
• Municipal operations and different municipality types and their capacities
• The implications and liability risks of LPRT decisions.

The position requires the following skills and abilities: 

• Strong leadership skills
• Expertise in adult education, particularly curriculum development and delivery
• Strong communication skills including persuading, encouraging, negotiating and motivating
• Understanding situational awareness and monitor behaviour of parties.
• How to work with complex clients and to de-escalate situations that can arise.
• Effective facilitation, consensus and team building skills
• Strong analytical, problem solving and critical analysis skills
• Ability to manage resources, and time commitments of concurrent cases involving collaboration with multiple stakeholders
• Ability to network and build strong and lasting relationships/partnerships/alliances
• Ability to synthesize information and provide recommendations
• Ability to weigh multiple needs to maximize results and achieve the best solution
• Ability to effectively prioritize
• Excellent project management and organization skills
• Excellent writing skills as well as the knowledge and ability to prepare Tribunal orders and other material
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to shift priorities to meet changing demands/priorities and timelines.
• Ability to understand market value and regulated assessment and Alberta’s property assessment legislative and regulatory system

Notes

This position may be used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary.

Hours of Work: Monday to Friday, 36.25 hours per week.

Applications without a cover letter will not be considered. Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) – https://www.pspp.ca
• Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development – https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs