Case Assessment Officer

Role Responsibilities

The Consumer Investigations Unit is looking for an enthusiastic, team-oriented, self-motivated and organized individual, with strong interpersonal skills, to fill the role of Case Assessment Officer (CAO) for Alberta, operating from either the Edmonton or Calgary office. This is a full-time position, reporting to the Provincial Case Assessment Supervisor (PCAS) and working within a team of 3 assessment staff and 4 intake support staff.

The primary responsibility of the CAO is conducting assessments of incoming consumer protection complaints to determine whether to record intelligence, refer information, educate, or recommend an investigation. The CAO ensures files are prepared for investigations by documenting actions; and gathering, securing and preserving evidence. The position requires knowledge of all Statutes administered by the Consumer Investigations Unit (CIU) including the criminal code and its application within the CIU consumer protection mandate. The CAO will interpret, administer, and apply a number of consumer protection statutes and is considered a content expert on the legislation administered by CIU.

Other responsibilities and activities the CAO may be required to participate in include: providing support to the Intake and Assessment team as required, providing input to legislative review panels, participating in outreach activities, and conducting presentations to the CIU’s law enforcement partners.

The successful candidate must have exceptional verbal and written communication skills, as well as the ability to work well with the public, businesses, industry associations and other enforcement agencies.  You will have strong time management skills, including the ability to pay attention to detail, while handling multiple assignments and competing priorities.  You will draw on your negotiation and mediation skills in an effort to resolve conflicts and utilize in-depth knowledge of Consumer Protection legislation, as well as related statutes that affect investigations.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Creative Problem Solving: Uses a range of sources including materials, colleagues, online sources, and prior experience to address new complaint circumstances.

Agility:  Identifies and manages required change and the associated risks.

Drive for  Results: Meets own objectives and performance metrics and looks for ways to assist to ensure team metrics are achieved.

Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict.

System Thinking:  Takes a long-term view towards organization’s objectives and how to achieve them.

Qualifications

University graduation in a field related to the position assignment (such as Criminal Justice, Criminology, Policy ,Commerce or any other related field), supplemented by two years related experience.

The following equivalencies may be considered:

• Two Year diploma with a minimum four years of related experience
• One Year Certificate with a minimum of five years of related experience
• No formal education with six years of related experience

Please outline how your qualifications relate to the role in your cover letter.  Providing a cover letter is strongly encouraged as your written skills will be evaluated through your cover letter.

Assets

• Knowledge of Alberta’s consumer protection legislation enforced by the Consumer Investigations Unit.
• Experience in complaint assessment, investigations, prosecution and/or administrative action.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

The competition will be used to fill one (1) permanent Case Asssesment Officer position

The successful candidate will be required to work in Edmonton or Calgary, scheduled Monday to Friday, 7.25 hours per day for a total of 36.25 hours per week. A remote/hybrid work arrangement is not offered.

If a security screening is required;

• Final candidates will be required to undergo a security screening.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
  
  

What We Offer:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.

• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.