Case Administrator

Role Responsibilities

• Client File Management & Data Accuracy: Maintain and update client records in the Motor Vehicle System (MOVES) with high accuracy to support law enforcement, registry agents, and government agencies. Ensure compliance with FOIP regulations and procedural fairness.
• Guidance & Support to Branch Members: Assist in interpreting driver records and case files, ensuring accurate processing of time-sensitive and legislated documents. Provide IT and process guidance to clients regarding applications, document uploads, and payments.
• Scheduling & Correspondence for Reviews: Coordinate Immediate Roadside Sanctions (IRS) reviews, respond to high-volume public inquiries, and provide detailed explanations of the program. Prepare review-related correspondence and legal documents for adjudicators.
• Records Management & Disclosure Handling: Secure and process disclosure documents for IRS reviews, liaise with law enforcement agencies, and ensure clients receive the required information. Track and analyze witness statements for quality assurance.
• Vehicle Seizure Program Support: Process applications for vehicle seizure or immobilization release, compile case details for adjudicators, and ensure accurate closure of case files.
• Judicial & Administrative Review Support: Prepare court packages for judicial reviews, provide certified records to legal teams, and assist in resolving complex or outlier cases. Process application fee refunds under special circumstances.
• General Administrative Support: Contribute to Safe Roads Alberta's operational goals by performing additional duties as required.

Please click on this link to view the job description for this position.
 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
 

This link will assist you with understanding competencies:https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

• Systems Thinking: You will need to work independently and as part of a team. Case Administrators take on various functions on a shared rotational basis with other case Administrators
• Creative Problem Solving: You will interact require consistent reliance on legislation, policy, and procedure, which are subject to change. 
• Agility:You must be able to adapt processes to align with legislation and operational needs.
• Develop Self and Others: You will pursue continued learning throughout your career to have the ability to discuss in-depth technical topics as a subject matter expert.
   

Qualifications

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Required:

• High school diploma and three years of related experience. 
• Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience

Assets:

• Strong Communication Skills: Ability to communicate diplomatically, tactfully, and assertively with internal and external stakeholders.
• Attention to Detail: Proven ability to manage documents and data with high accuracy.
• Organizational Skills: Skilled at handling multiple tasks efficiently in a fast-paced environment.
• Legal Document Experience: Experience preparing and managing legal documents is an asset.
• Call Centre Experience: Previous experience in a call centre or high-volume customer service environment is preferred.
   

Notes

This competition is hiring for one permanent, full-time role and one Temporary role with the standard weekly work hours of 36.25, Monday to Friday (8:15 am - 4:30 pm).

This position is located at the Twin Atria Building, 4999 98 Ave, Edmonton, AB T6B 2X3.
 

• Candidates with lesser qualifications may be considered at a lower classification and salary.
• All applicants should include a cover letter, as applications without a cover letter will not be considered.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
   

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.