Network VPN SME

Role Responsibilities

Powering Alberta’s digital backbone—where scale, security, and resilience meet.

Reporting to the Manager, this position is responsible for the design, delivery, and lifecycle management of enterprise‑class IMT services that underpin the Government of Alberta’s critical operations. The position provides technical analysis, implementation, operational support, and service ownership across complex on‑premises and cloud environments, ensuring secure, reliable, and high‑performing network and infrastructure services.

As a subject matter expert, this position operates independently within a team of technical analysts, applying IT service management practices (Incident, Problem, Change, Project, Service, and Capacity Management) to solve complex challenges and deliver outcomes that meet stakeholder expectations. The position also provides acting manager support when required, participates in on‑call rotations, and maintains the appropriate enhanced or top‑secret security clearance.

Responsibilities:
Some of the responsibilities of this position include, but are not limited to:

• Service Ownership & Technical Leadership
  Act as SME and service owner for enterprise network services, overseeing full lifecycle delivery, operations, and continuous improvement.
• Operations, Change & Risk Management
  Plan, implement, and govern service changes while proactively managing risks, incidents, and service performance.
• Technical Support & Service Delivery
  Provide advanced operational support, on‑call coverage, and continuous maintenance to ensure stable, secure, and high‑performing services.
• Project & Initiative Leadership
  Lead or contribute to projects and agile initiatives, defining technical requirements and delivering outcomes aligned with ITIL standards.
• Reporting, Documentation & Standards
  Develop, maintain, and enhance system reporting, documentation, and administrative standards to support service transparency and governance.
• Stakeholder, Vendor & Team Collaboration
  Partner with clients, vendors, and internal teams to resolve issues, improve services, and meet business objectives.
• Mentorship & Workforce Development
  Provide leadership, mentoring, and task assignment to junior analysts, supporting skill development and team capacity.
• Continuous Innovation & Readiness
  Stay current with emerging technologies, contributing to service modernization, testing, and adoption across the GoA environment.

AI-First Mindset
This role embraces an AI‑first mindset by applying knowledge and experience with AI and automation to optimize network operations, strengthen security, and improve service delivery.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Some of the competencies critical for this position are:

• Systems Thinking: You will consider how work completed can impact various other groups/projects inside and outside the Alberta Public Service. 
• Creative Problem Solving: You will assess options and implications in new ways to achieve outcomes and solutions.
• Agility: You will need to provide results in a complex, diverse and changing environment. 
• Develop Self and Others: You will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

Qualifications

Requirements:

• University graduation in Computer Science, Information Technology or a related field.
• Minimum of 4 years of experience in Networking.

Equivalencies:

• A related two-year diploma in computer technology or a related discipline from a recognized post-secondary institution and six (6) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience.

Assets:

• Thorough knowledge of computer science concepts and methodologies across software, infrastructure, networking, systems management, and enterprise platforms.
• Strong hands‑on experience with network routing protocols (OSPF, BGP, EIGRP), SD‑WAN technologies, and enterprise network architecture design, implementation, and full-service lifecycle management.
• Great understanding of remote access technologies such as SSE solutions, client agent-based VPN such as Cisco Secure Client, and similar technologies.
• Experienced with supporting a Wireless implementation, including diagnosing connectivity and performance concerns.
• Demonstrated experience designing, implementing, and maintaining enterprise‑scale network services, including responsibility for new service development and lifecycle oversight.
• Proven ability to plan, develop, and coordinate projects at the departmental or cross‑ministry level while meeting timelines and delivery expectations.
• Ability to work effectively in a team environment, lead initiatives, mentor junior staff, and operate successfully under deadline constraints.
• Strong written and verbal communication skills to explain technical concepts, consult with stakeholders, and provide clear guidance and recommendations.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton Or Calgary 

 Final candidates will be required to undergo an enhanced security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.