Business Support Team Lead

Role Responsibilities

Reporting to the Operations Manager supports the department, Minister of Education and Kindergarten to Grade 12 school authorities including providing leadership, direction and oversight in the development and delivery of the Provincial Approach to Student Information (PASI) system.

The Business Support Team Lead provides strategic and operational leadership in a context of the collection and use of student information within the ECS to grade 12 Education system. The Team Lead is a key position linking the internal department business areas with external stakeholders including Workforce Development sector, other ministries and Alberta school authorities with evolving Student Records business services.

The Major responsibilities of this position include :

• Lead and coordinate the management of Student Records Business Support Unit.
• Manage the organizational changes from business process re-engineering.
• Anticipate emerging programs and service changes and ensure staff access to training
• Lead and manage Student Records Business Support Unit, the delivery of unit support and services.
• Establish tracking, reporting, and evaluation systems for the operational cycle.
• Plan, prioritize and report on operational updates within the operational program budget including complex decisions to meet competing branch and stakeholder demands.
• Collaborates with IT service providers within Service Alberta to ensure that business needs are reflected in technology solutions and changes to student information systems.
• Ensure performance management processes such as the Personal Performance Agreement are in place.
• Handle employee relations issues in accordance with accepted HR practices including performance, staff professional conduct and code of ethics concerns.
• Plan, analyze and report on budget realities for the unit people resources including FTE staff and contingent resources.
   

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Creative Problem Solving- Facilitates the creation of a work environment for generating and finding newer ideas to solve existing and potential problems.
• Build Collaborative Environments- Leads cross functional collaboration and initiate strategic communication systems to anticipate and address potential conflict and builds and atmosphere of genuine trust and teamwork.
• Systems Thinking- Considers the impact of strategies and changes on the work of clients, stakeholders, and team members and support organization vision and goals through strategic planning of tasks and considering relationships between different work approaches and their impact on different programs, divisions and ministries.
• Develop Self and Others- Proven ability to foster partnerships and to achieve organizational goals within an organization.

Qualifications

University graduation in a related field plus 4 years progressively responsible related experience; or equivalent as described below. 

Equivalency: 

Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or 
• 1 year of experience for 1 year of education. 

Assets:

• Knowledge of current management and leadership theory including effective practices.
• Knowledge of Student Records programs and services. 
• Knowledge of current and evolving Student Records stakeholders.
• Knowledge of relevant Ministry and Government policies and legislation including EducationAct, Student Record Regulation, Guide to education, Freedom of Information and Protection of Privacy Act, Financial Administration Act, Alberta Education Business Plan.
• Excellent analytical, problem solving, conceptualization, and synthesis skills.
• Knowledge of data analysis
• Skills in balancing the needs of the organization with the demands and perspectives of stakeholders from a wide variety of backgrounds and agendas.
• Ability to exercise a high degree of independent decision-making in applying professional standards to personal judgment and objectivity in dealing with staff issues, varied stakeholders, situations, and complex circumstances.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a full-time position working 36.25 hours per week, Monday to Friday.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Please note that your cover letter will also be used as a screening tool to assess your ability to follow instructions, writing and proofreading abilities. 

What we offer:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.