Business Services Analyst

Role Responsibilities

As the Land Titles Business Services Analyst, you will collaborate with stakeholders to assess business needs, improve workflows and develop practical solutions that enhance service delivery. Reporting to the Manager of System and Analytics, you will analyze data, prepare reports, and apply statistical modelling to identify trends, support evidence-based decisions, and measure operational performance.  You will also contribute throughout the project lifecycle by preparing business cases and implementation strategies, managing risks and operational impacts, and supporting testing, documentation, and training. Working closely with IT partners, vendors, and the business areas, you will ensure solutions meet business, legislative, policy, security, privacy and data management requirements.

Your key responsibilities include:

• Business Analysis & Process Improvement.
• Collaborating with stakeholders to identify, analyze, and document business requirements, workflows, and design concepts.
• Researching and resolving service delivery issues while identifying opportunities for efficiency, automation, and improved client services.
• Facilitating stakeholder engagement to ensure acceptance and understanding of proposed changes.
• Supporting project lifecycle activities, including initiation, planning, execution, and closure, while managing risks, timelines, and business impacts.
• Developing business cases, implementation strategies, and recommendations aligned with operational and policy requirements.
• Supporting user acceptance testing, user documentation, and training to ensure system enhancements meet business needs.
• Ensuring adherence to legislation, policies, and data management best practices.
• Develop and maintain operational reports, dashboards, and performance measures to support planning, monitoring and decision-making.
• Apply statistical modelling and analytical techniques to identify trends, forecast outcomes, evaluate service performance, and provide evidence-based recommendations.
• Liaising with IT partners, vendors, and other business areas to ensure effective collaboration and alignment.

What you’ll bring to the role:

• Strong analytical thinking: Ability to assess complex business processes, identify inefficiencies, and propose data-driven solutions.
• Effective communication skills: Clear articulation of technical and operational concepts to diverse stakeholders, ensuring alignment and understanding.
• Problem-solving mindset: Proactive approach to resolving challenges and advancing process improvements.
• Collaboration and facilitation: Exceptional interpersonal skills to engage stakeholders, foster collaboration, and drive consensus.
• Adaptability and resilience: Comfort with managing change and navigating ambiguity in a dynamic environment.

The Job Description is provided for further details on this position.                                 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking: Recognizing the interconnectedness of processes and systems to develop sustainable, long-term solutions.
• Drive for Results: Demonstrating a commitment to achieving high-quality outcomes by meeting deadlines, solving problems efficiently, and delivering value to stakeholders.
• Build Collaborative Environments: Fostering trust, teamwork, and collaboration among diverse stakeholders to achieve shared goals and ensure effective communication.
• Creative Problem-Solving: Applying innovative approaches to overcome challenges and enhance efficiency.
• Agility: Adapting to changing priorities, requirements, and environments while maintaining focus on objectives.

Qualifications

University graduation in Business Administration, Information Systems, Statistics or a related field supplemented by Two (2) years of

• Demonstrated experience in business analysis, process improvement, and project coordination.
• Knowledge of data privacy, security standards, and legislative compliance.
• Proficiency in user acceptance testing, documentation, and training.

Equivalency:

Directly related education and experience may be considered on the basis of:

• 1 year of education for 1 year of experience or
• 1 year of experience for 1 year of education

The following will be considered Assets:

• Experience in land titles, real property systems, or government operations.
• Familiarity with IT systems development and stakeholder engagement methodologies.
• Experience applying statistical modelling techniques and analytical tools to interpret complex data, forecast trends, and support evidence-based decision-making.

Applications must include a well-written cover letter and resume that indicates how your experience aligns with the scope of this position in order to be considered for this competition.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

• One (1) full-time permanent position available. 36.25 hours of work per week, Monday to Friday.

• Location: John E. Brownlee Building, 10365-97 Street Edmonton, AB or Alberta Government Services Building, 710 4th Avenue SW Calgary, AB.

• Final candidates will be required to undergo a criminal records check (CRC).

• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

•  Public Service Pension Plan (PSPP).
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.