Business Process & Automation Specialist

Role Responsibilities

Reporting to the Manager, Operational Excellence and Digital Transformation, the Business Process & Automation Specialist is responsible for analyzing and documenting business processes, identifying inefficiencies, and recommending technology-enabled solutions aligned with organizational priorities. The position leads initiatives that incorporate artificial intelligence, cloud computing, and business process mapping to enhance efficiency, accuracy, and service delivery. The role is responsible for:

Operational Excellence

•    Support cross-functional operational excellence projects focused on improving operational efficiency, quality, and scalability by applying structured operational excellence methodologies (e.g., Lean Six Sigma) to identify opportunities for process improvement and automation.
•    Facilitate process documentation sessions with business stakeholders to document current state processes and identify inefficiencies, redundancies, and improvement opportunities.
•    Aid in the collection, analysis, and visualization of project-related data to establish baselines, measure process performance, and track improvement outcomes to inform continuous improvement and strategic decision-making.

Technology Integration 
 

• Identify and implement opportunities for automation or, where required, collaborate with technical teams (e.g.  Technology and Innovation) to implement process automation solutions.
• Provide expert advice on the adoption of technology and technical solutions such as artificial intelligence and cloud computing to modernize business processes and enhance operational efficiency.
  
  

Stakeholder Engagement    

• Collaborate with JETI and cross-ministry partners to implement automation tools and digital transformation initiatives aligned with organizational goals.
• Provide ongoing advice and support to program areas following the implementation of process improvements and technologies.
• Facilitate effective communication and coordination with stakeholders to ensure alignment of business process changes and operational objectives.
  
  

Program Development  

• Contribute to the creation of program management frameworks that guide the implementation of tools and technologies.
• Lead change and training strategies for new initiatives.
  
  

Please click on this link to view the job description for this position.

Qualifications

Required:
University graduation in a related field such as Business Administration, Management, Information Systems plus two years of progressively responsible related experience or equivalent as described below.

Equivalency: Directly related education or experience is considered on the basis of one year of education for one year of experience or one year of experience for one year of education.


Assets:    

• Experience in business process analysis, process improvement, automation, or project management is required.
• Strong analytical, communication, and stakeholder engagement skills.
• Proficiency in process mapping tools, automation technologies, and Microsoft Office Suite.
• Knowledge of change management principles and best practices.
• Experience with data analysis, reporting, and digital transformation is considered an asset.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

There is one (1) permanent full-time position working 36.25 hours per week, Monday to Friday.

Location: Edmonton, Alberta

The final candidates for this position will be asked to undergo an academic check, references, provide a suitable security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.