Business Analyst

Role Responsibilities

The Citizen Experience branch is looking for a Business Analyst. Reporting to the Manager, Product Operations, the Business Analyst supports the effective delivery and operation of assigned platform products and digital services.

The position analyzes business and operational needs and translates them into clear requirements, processes, onboarding and change approaches, implementation plans, and recommendations that enable programs and delivery partners to adopt and use shared services effectively.

The responsibilities of this role include:

• Develop and improve onboarding processes, support models, integration guidance and operational materials.
• Advise relying parties on complex onboarding needs and identity assurance risk assessments and contribute operational insight to policy and governance reviews.
• Coordinate change communications, stakeholder readiness, user acceptance and regression testing support, issue triage and escalation.
• Analyze Contact Centre reports, recommend service improvements and act as Product Owner for resulting continuous improvement initiatives.
• Identify opportunities for platform adoption, develop stakeholder engagement materials and recommend improvements based on partner needs.
• Prepare operational advice, briefing and reporting inputs; guide junior staff; and provide acting-manager coverage as required.

To be successful in this role, you will demonstrate:

• Strong analytical and critical thinking to assess evidence, risks, and impacts.
• Ability to identify trends, root causes, and practical recommendations.
• Strong written, verbal, presentation, and facilitation skills.
• Effective relationship management, organization, and time management.

The Job Description is provided for further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

• A university degree in a related field (e.g., Public Administration, Business, Arts), supplemented by four (4) years of progressively responsible, related experience.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Preference will be given to candidates who have experience with:

• Applying business-analysis methods to elicit, analyze, document, validate, and communicate business and operational requirements.
• Analyzing and improving processes, including current and future-state mapping, gap analysis, option assessment, implementation planning, and continuous improvement.
• Consulting with diverse business and technical stakeholders, facilitating discussions, managing expectations, and translating complex information for different audiences.
• Supporting partner onboarding, product or organizational change, user acceptance testing, issue resolution, operational readiness, or service transition.

Equivalencies:

• A related master’s degree and a minimum of three (3) years of related experience; or
• A related two-year diploma and a minimum of six (6) years of related experience; or
• A related one-year certificate and a minimum of seven (7) years of related experience; or
• A minimum of eight (8) years of related experience in lieu of formal education.

Assets:

• Change-management or project-management certification or training, including Change Management Professional or Project Management Professional.
• Knowledge of public-sector operations and the policy, privacy, security, financial, legal, procurement, and service-delivery considerations that may affect shared digital services.
• Experience with product operations, shared digital services, service-support operations, or cross-government service delivery.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position 

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates may be required to undergo a security screening.

Applicants are required to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP).
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.