Business Analyst

Role Responsibilities

Reporting to the Manager of Business Operations, the Legal System Support Business Analyst plays a key role in driving operational excellence within the Legal Services Division. As a Legal System Support Business Analyst, you will support the delivery of high-quality legal services by enhancing systems, streamlining processes, and improving overall operational effectiveness.

Working closely with internal stakeholders and external vendors, you will be responsible for analyzing, designing, and integrating business management solutions for critical legal systems, including eDiscovery system Nuix, case management, time tracking, and document management platforms. In this role, you will require a strategic mindset and a strong grasp of IT advancements to ensure solutions meet the evolving needs of all Legal Services teams.

Through leadership in project planning and execution, you will ensure that systems and processes are continuously optimized and aligned with both divisional and organizational objectives - ultimately strengthening the quality, efficiency, and responsiveness of legal services.

Your responsibilities in this role include but are not limited to:

• System Administration and Vendor Coordination: Oversee system operations by managing upgrades, patches, and incident resolution. Maintain comprehensive technical documentation and ensure adherence to service-level agreements (SLAs) for application support.

• Application and Process Optimization: Partner with stakeholders and vendors to analyze, document, and enhance applications and workflows. Deliver improvements through requirements gathering, functional specifications, user acceptance testing (UAT), training, and iterative process optimization.

• Data Analytics and Integrity: Develop and maintain KPI dashboards and ad hoc reports using SQL queries and Business Intelligence tools. Implement data validation routines and integrity checks to ensure accuracy and reliability of reporting outputs.

• System Performance and Compliance: Monitor application performance metrics, coordinate disaster recovery exercises, and maintain audit-ready documentation. Ensure compliance with security and continuity standards for daily online operations.

• IT Systems and Client Support Services: Deliver a full range of IT application and client support services, including hardware/software planning, systems design, development, testing, implementation, and documentation. Provide system maintenance, client training, management information reporting, and end-user computing support.

• Strategic and Operational Planning: Lead cross-functional projects aligned with organizational strategies such as onboarding law teams. Facilitate stakeholder engagement, environment configuration, contribute to policy development, and apply project management methodologies to improve operational efficiency.

• Business Process Re-engineering: Drive change initiatives by conducting process modeling, gap analysis, and solution evaluation. Apply Lean or Six Sigma principles to streamline workflows and enhance service delivery.

• Project and Change Management: Define project scope, manage timelines, and monitor deliverables using recognized frameworks (e.g., Agile, Waterfall). Provide end-user training and change management support to ensure successful adoption of new systems and processes.

• Team-Based System Development: Collaborate within a team environment to maintain and enhance existing and new IT systems as per service plans and schedules. Contribute to design, construction, testing, and implementation of diverse applications supporting client requirements and Ministry objectives.

Role Responsibilities Continued

To be successful in this position, you will demonstrate:

• Proficiency in SQL, data querying, and reporting tools (e.g., Power BI, Tableau).
• Proficiency in system integration, testing methodologies, and documentation standards.
• Strong understanding of information systems best practices, including testing and disaster recovery planning, application support, collaboration with clients and vendors, application security compliance, change management, and client training.
• Excellent written and oral communication skills with the proven ability to present complex information in a clear and concise format.
• Strong interpersonal and collaboration abilities, adept at building relationships, influencing decisions, and driving alignment across cross-functional teams and stakeholder groups.
• Strong analytical and diagnostic skills, with proven ability to perform root cause analysis and implement effective solutions for complex issues.
• Highly effective organizational and time management skills, with the ability to prioritize and balance multiple projects and competing demands in a fast-paced environment.
• Collaboration and relationship-building capabilities, skilled at working with diverse teams and stakeholders to achieve shared objectives in dynamic, team-oriented settings.
• Comprehensive skill set combining advanced business analysis expertise with strong technical proficiency, enabling effective support and management of complex systems and solutions.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking - Understands how work contributes to the achievement of departmental goals. Anticipates changes in own area based on activities in other areas.
• Creative Problem Solving - Have the ability to assess options and implications in new ways to achieve outcomes and solutions.
• Develop Networks - Proactively builds networks, connects and build trust in relationships with different stakeholders
• Agility - Must be able to anticipate, assess, and readily adapt to changing priorities, maintain resilience, and work effectively in changing environments

Qualifications

Requirements:

• University degree (4 years) in a related field, such as Business, Computer Science, Information Technology or a related field plus a minimum of two (2) years related experience.
• Directly related education or experience considered on the basis of:
  • A related two-year diploma and a minimum of four (4) years of related experience; or
  • A related one-year certificate and a minimum of five (5) years of related experience; or
• A minimum of six (6) years of related experience.
• Experience with creating and maintaining business and technical documentation.
• Experience with stakeholder and relationship management.
• A cover letter is required along with your application. In your cover letter, please briefly summarize:
  • Relevant experience and expertise,
  • Pertinent strengths and skills, and
  • Reasons for interest in the position

Applications without a cover letter will not be considered.

Assets:

• Experience with Analytics, SQL and database experience
• Experience with information technology infrastructure and applications, including development and reporting tools
• Experience with maintenance and development standards for IT applications used within the Ministry.
• Experience with software development tools, relational databases, modular programming techniques, systems analysis techniques, web development tools, and networking/telecommunications technology.
• Experience with collaborating with and liaising between diverse stakeholder groups, including technical teams, vendors, and end users.
• Experience with change management principles and their application in system or process improvement initiatives.
• Hands-on experience with supporting systems and workflows, including configuration, support, or implementation.
• Experience with working in legal environments.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: Monday - Friday, 8:15 am - 4:30 pm (36.25/week).

Positions Currently available: One (1) permanent position available.

Location: This opportunity is located in Bowker Building, 9833-109 Street, Edmonton, AB T5K 2E8

Final candidates will be asked to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What we offer:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.