Business Analyst

Role Responsibilities

Reporting to the Manager of Business Operations, the Business Analyst plays a key role in driving operational excellence within the Legal Services Division. This position supports the delivery of high-quality legal services by enhancing systems, streamlining processes, and improving overall operational effectiveness.

Working closely with internal stakeholders and external vendors, the Business Analyst is responsible for analyzing, designing, and integrating business management solutions for critical legal systems, including eDiscovery, case management, time tracking, and document management platforms. The role requires a strategic mindset and a strong grasp of IT advancements to ensure solutions meet the evolving needs of all Legal Services teams. Through leadership in project planning and execution, the Business Analyst helps ensure that systems and processes are continuously optimized and aligned with both divisional and organizational objectives - ultimately strengthening the quality, efficiency, and responsiveness of legal services.

In this position you will be responsible for:

• Collaborate with stakeholders and vendors to enhance legal applications and processes through analysis, documentation, training, testing, and continuous improvement.
• Coordinate with vendors to support and maintain system operations, manage upgrades and issues, and ensure documentation of system knowledge.
• Support reporting, business intelligence, and data integrity by generating KPI reports, creating ad hoc reports, querying databases, and developing data quality checks.
• Contribute to strategic planning, policy development, and team effectiveness by leading projects, engaging stakeholders, and driving operational efficiency.
• Lead change initiatives, including business process re-engineering by facilitating stakeholder engagement, evaluating solutions, and applying process modeling to drive efficiency and effectiveness.
• Drive project success and change management by defining scope, engaging stakeholders, monitoring progress, and delivering end-user training to support continuous improvement in legal service delivery.
• Assisting in monitoring system performance, collecting audit related documentation and coordiationion of the disater recovery exersise to ensure that daily on-line activities are efficiently carried out.

To be successful in this position, you will demonstrate:

• Excellent written and oral communication skills with the proven ability to present complex information in a clear and concise format.
• Exceptional interpersonal skills, with the ability to collaborate and influence effectively across teams and stakeholder groups.
• Advanced analytical and troubleshooting abilities including root cause analysis and problem resolution.
• Effective organizational and time management skills to successfully balance multiple priorities and demands.
• Strong ability to collaborate effectively with diverse teams and stakeholders in a dynamic, team-oriented environment.
• A balanced skill set that combines core business analysis capabilities with the technical expertise required to support and manage complex systems.
• Experience creating and maintaining business and technical documentation.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking - Understands how work contributes to the achievement of departmental goals. Anticipates changes in own area based on activities in other areas.
• Creative Problem Solving - Have the ability to assess options and implications in new ways to achieve outcomes and solutions.
• Develop Networks - Proactively builds networks, connects and build trust in relationships with different stakeholders
• Agility - Must be able to anticipate, assess, and readily adapt to changing priorities, maintain resilience, and work effectively in changing environments

Qualifications

Requirements:

University degree in a related field, such as Business, Computer Science, Information Technology or a related field plus a minimum of two (2) years related experience.

Equivalencies:

• A related two-year diploma and a minimum of four (4) years of related experience; or
• A related one-year certificate and a minimum of five (5) years of related experience; or
• A minimum of six (6) years of related experience.

Assets:

• Experience collaborating with and liaising between diverse stakeholder groups, including technical teams, vendors, and end users.
• Knowledge of change management principles and their application in system or process improvement initiatives.
• Hands-on experience with supporting systems and workflows, including configuration, support, or implementation.
• Experience with an eDiscovery system is considered an asset
• Experience working in a public sector or legal services environment is considered an asset.
• Analytics, SQL and database experience is considered an asset.

In your cover letter, please briefly summarize:

• Relevant experience and expertise,
• Pertinent strengths and skills, and
• Reasons for interest in the position

Applications without a cover letter will not be considered.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: Monday - Friday, 8:15 am - 4:30 pm (36.25/week)

Positions Currently available: 1 permanent position available

Location: This opportunity is located in Bowker Building, 9833-109 Street, Edmonton, AB T5K 2E8

Final candidates will be asked to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What we offer:

Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx

Management Employees Pension Plan (MEPP) - https://www.mepp.ca

Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits

Professional learning and development - https://www.alberta.ca/professional-development-support-directive

Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca

Positive workplace culture and work-life balance.

Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.