Appeals Officer

Role Responsibilities

Are you a detail-oriented professional with a passion for administrative fairness and public service? We are seeking a highly organized and adaptable Appeals Officer to join our team. In this role, you will play a critical part in ensuring the integrity and efficiency of the appeals process.


Key Responsibilities:

1. Processing Appeals:

• • Review and validate appeal submissions.
  • Determine jurisdiction, complexity, and security needs.
  • Ensure decisions are clear and accessible to diverse audiences.
    
    

2. Developing a Process Plan (File Management):

• • Create detailed plans for managing appeal files.
  • Anticipate challenges and propose practical solutions.

3. Developing a Timeline Plan (Time Management):

• • Establish timelines aligned with Board goals.
  • Ensure timely and efficient appeal processing.

4. Contacting and Consulting with Parties:

• • Serve as the primary contact for all parties.
  • Clarify issues, confirm representation, and address special requirements.

5. Educating Stakeholders:

• • Provide clear guidance on the appeal process.
  • Explain relevant legislation, policies, and procedures.

6. Resolving Administrative Matters:

• • Interpret policies and offer guidance.
  • Apply creative problem-solving to improve processes.

7. Preparing and Sharing Appeal File Information:

• • Compile and organize documentation into comprehensive packages.
  • Identify and resolve documentation gaps.

8. Managing the Appeal File:

• • Maintain accurate and up-to-date records.
  • Monitor correspondence and flag key issues for leadership.

9. Coordinating the Pre-Hearing Process:

• • Schedule hearings and manage logistics.
  • Ensure all materials are prepared and distributed.

10. Other Administrative Duties:

• • Support timely information sharing and decision drafting.
  • Manage procurement and office supply needs.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Creative Problem Solving:
The incumbent will identify and anticipate complex issues, seeking creative, fair, and efficient solutions. Consultation with the Board Secretary or Chair is expected when needed.

Drive for Results:
Responsible for managing appeal files, including meeting deadlines, preparing packages, drafting correspondence, scheduling hearings, coordinating submissions, and communicating with parties. Complex matters should be escalated to Appeal Leads.

Agility:
Must manage complex files and interact professionally with individuals who may be distressed. Should remain composed under pressure, recommend improvements, and adapt quickly to legislative or procedural changes.

Systems Thinking:
Should understand the appeals process as essential to upholding Albertans’ rights and public trust. Must identify inefficiencies, ask critical questions, and recognize the impact of delays on individuals and system credibility.

Qualifications

Qualifications: High school diploma and four years of related experience.

Equivalency: Directly related experience or education considered on the basis of:

• one year of experience for one year of education or
• one year of education for one year of experience.

Required:

• Strong ability to interpret and apply legislation and policy.
• Understand and develop a working knowledge of the Police Act, other related legislation, Board policies, procedures and Board processes.
• Experience in a research/investigative role in the application of legislation and policy.

Assets:
 

• Experience with the government’s 1GX procurement and financial systems.
• Experience in administrative law or quasi judicial tribunal 
   

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

• Office Location Oxford Tower, 1502, 10025-102A Avenue, Edmonton, AB, T5J 2Z2.
• Hours of Work: 36.25 hours per week (permanent full time).
• Monday to Friday (8:15 am to 4:30 pm).

Other Application Information:

• Final candidates may be required to undergo a written test demonstrating writing skills and abilities pre or post interviews.
• Please indicate employment duration for all roles listed on your resume and whether you worked part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
• This position may require final candidates to undergo a security clearance.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
  
  

Links and information on what the Government of Alberta has to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.