Analyst

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Posting Date: Apr 25, 2024

Location: Edmonton, AB

Company: Government of Alberta

Job Information
Job Title: Analyst 
Job Requisition ID: 56708
Ministry: Seniors, Community and Social Services
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: May 9, 2024
Classification: PS3
Salary: $2,626.89 to $3,448.73 bi-weekly ($68,561- $ 90,011/year).

 

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

 

The Department of Seniors, Community and Social Services leads seniors, income, employment, disabilities and community-based supports, family violence prevention, and family & community support services. The department serves vulnerable populations such as AISH and the seniors benefit to ensure income supports are available. While working with the social services sector to address work force challenges, affordable housing, families in need through the foodbanks network, the growing demand for seniors’ lodges and facilities, and mental health and addictions networks to align policies with a recovery-oriented system of care.

To find out more about our work visit: https://www.alberta.ca/seniors-community-and-social-services.aspx .

The SCSS Modernization Office Branch is responsible for the modernization and digital re-engineering of SCSS programs to deliver simpler, faster and more cost-effective services that better meet the needs of Albertans, staff, service delivery partners and others.

The office is an integral part of the SCSS Digital Transformation to enable the SCSS Digital Road map and vision "SCSS will provide simple, modern and accessible digital services that empower Albertans to achieve their goals."

Role Responsibilities

  • Are you self-motivated, a team-player, passionate about innovation, business intelligence, and operational improvement? Do you love challenging work and coming up with creative solutions? Here is a chance to reveal your talent! We are fast paced, involved in many exciting projects, interact with multiple departments and have the opportunities to learn and apply new skills.
  • Reporting to the Modernization Projects Supervisor, in the Business Modernization and Transformation (BMT) unit of the Modernization Office Branch (MOB), you will work independently and collaboratively. Working with project teams, management and senior management in the branch, division and partnered ministries.
  • The Analyst will support the departmental needs of Seniors, Community and Social Services (SCSS) and its stakeholders. The Analyst works to collect operational data in different formats from various platforms, analyze, synthesize, report and present data to support the understanding and implications of trends, issues and risks related to service delivery and effective operations for social-based program initiatives, benefits processing areas and contact centers.
  • In this position, you will utilize information from various systems (e.g., electronic content management systems, workflow management systems, contact centre technology platforms), processes, analytics, business intelligence, and reporting to recommend, design, develop, track and present standardized and reliable data, reports and information in support of strategic and proactive operations planning and performance management.
  • You will also utilize technical knowledge of development and programming concepts to design or support the design of custom applications within existing platforms (e.g., SharePoint, electronic content management systems) for tracking key operational and performance metrics within analytics systems (e.g., benefits processing times, application intake volumes, call volumes, productivity).
  • You will also support the implementation of ongoing performance management processes, including development of key performance indicators (KPIs) across SCSS social-based program initiatives, and contact centers and benefits processing units.
  • You will apply your strong understanding of data architecture and data modelling design practices (with an emphasis on tabular models), demonstrate creative and effective solutions through to implementation, and communicate complex data in a clear way.
  • You will review and evaluate existing processes to identify lessons learned and opportunities for improvement in data collection, analysis, reporting and presentation of results.
  • You’ll provide standard and ad hoc reports, templates, dashboards, scorecards and regular updates, and technical expertise, maintenance and support for business intelligence solutions and analytics.
  • You will utilize computer-based techniques in identifying, extracting, and analyzing business data, and provide historical and current views of business operations, and utilize tools and methodologies to anticipate possible future outcomes.
  • Creativity, strong analytical and problem-solving skills are required to review, analyze/interpret and communicate information that is clear, concise and useful to the department and its partners.
  • You will work closely with management and stakeholders to provide relevant information in support of evolving business processes and innovative solutions, while selecting the best analytical/reporting techniques to develop and present recommendations.

Qualifications

University graduation in a related field (business administration, social sciences, public administration, economics, computer science) plus 4 years progressively responsible related experience as described below.

Equivalencies
Equivalencies will be considered: Directly related experience or education considered on the basis of:

  • one year of experience for one year of education or;
  • one year of education for one year of experience.


The following will be considered strong assets:

  • Good grasp on visual communications concepts 
  • Training and/or experience in the application of User Interface (UI) and User Experience (UX) design principles, tools, methodologies and best practices in relation to development of program workflow application solutions and reporting
  • Familiarity with and ability to apply front-end web development languages (e.g., HTML, CSS, JavaScript) and web design
  • Proficient in using business/data analytics software and applications and other collaboration/presentation/information management tools
  • Experience in providing direction and mentorship.


Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Notes

Hours of work: Monday – Friday, 8:15 am -4:30 pm (36.25/week) Positions Currently available: One permanent salaried position Location:

This position is based in Edmonton.

This competition may also be used to fill future vacancies at the same and/or lower classification.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Final candidates may be asked to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What we offer:

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.


Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile and/or require an accommodation during the recruitment process, please contact contact Tomasz Gruzka at Tomasz.Gruzka@gov.ab.ca