Analyst, Assessment Complaints

Role Responsibilities

• Manage and resolve complex property assessment complaints, ensuring compliance with legislation, policy, and assessment standards.
• Conduct research, investigations, and data analysis to support evidence-based recommendations and dispute resolution.
• Prepare and review technical reports, legal disclosures, tribunal submissions, and other complaint-related documentation.
• Collaborate with municipalities, legal representatives, and internal stakeholders to address assessment disputes and support hearings.
• Monitor complaint trends, legislative changes, and emerging issues to recommend process improvements and reduce future disputes.
• Support hearing preparation by reviewing evidence, coordinating documentation, and contributing to tribunal proceedings.
• Maintain accurate records and ensure the integrity of assessment data and complaint files.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance complaint resolution processes and policies.

The Job Description is provided for Further details on this position

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Drive for Results: Takes and delegates responsibility for outcomes. Uses variety of resources to monitor own performance standards. Acknowledges even indirect responsibility.   Commits to what is good for Albertans even if not immediately accepted.  Reaches goals consistent with APS direction.
• Develop Self and Others: Encourages development and integration of emerging methods by collaborating with cross functional teams to resolve high priority complaints.
  
  
• Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.
  
  
• Creative Problem Solving: Engages the community and resources at hand to address issues. Seeks to understand impact of complaint resolution on future assessments.

Qualifications

Required:  Post-secondary education, such as a Bachelor’s in Assessment, Law, Public Administration, Business, Project management or a related field plus a minimum four years of progressively related experience is required; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; OR
• 1 year of experience for 1 year of education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Assets:  The incumbent must possess:

• Experience in property assessment, complaint resolution, tribunal processes, municipal administration, regulatory environments, legal support, or a related field.
• Knowledge of regulated assessment methodologies, assessment complaints, tribunal processes, administrative law principles, and applicable legislation (e.g., MGA, MRAT, CCRG, Minister’s Guidelines).
• Experience interpreting legislation, policies, legal documentation, witness reports, disclosure materials, and technical information.
• Experience preparing technical, analytical, and/or legal documentation for decision-makers, hearings, or regulatory processes.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to identify key issues and risks and recommend practical solutions.
• Experience coordinating complex files with multiple stakeholders, competing priorities, and tight timelines.
• Strong communication, negotiation, and relationship-management skills, including the ability to work collaboratively with legal counsel, municipalities, assessors, agents, technical experts, and regulatory bodies.
• Familiarity with assessment systems and databases (e.g., ALPAS, CAMAlot, ASSET) considered an asset.
• Project management experience, including coordinating multiple active files and deliverables.
• High proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and document management.
• Knowledge or experience in legal, paralegal, tribunal, mediation, regulatory, or conflict resolution environments would be considered an asset.
  
  

Notes

Term of Employment: Permanent

Hours of Work: 36.25 hours per week.

Location: Edmonton.

Cover Letter: Please provide a cover letter outlining your skills, knowledge and experience as they relate to the role.

Written Assessments: Candidates may be required to complete a written assessment to further evaluate their skills, knowledge, and experience related to the role.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP) .
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.