Admissions Associate

Role Responsibilities

Museum Shop Associate (1): This position strives not only to assist with generation of revenue to support the Museum but is key to providing a tangible Museum memory for visitors. The Museum Shop Associate will need to have excellent customer service skills, the ability to promote products being sold within the shop and be comfortable answering any visitor enquiries. This position will also be stocking the shop according to the merchandising plan, monitoring theft, and ensuring the appearance of the shop is clean and orderly.

Admissions Associate (2): This position will often be the first point of contact for museum guests. They will be the welcoming face that orients guests to the building and answer any questions visitors might have. Duties will include selling tickets, annual membership, collecting revenue fees, basic orientation tours, and most importantly- providing outstanding customer service!

Café Server (2): This position will be the first point of contact for Museum Café guests. Servers welcome guests to the Café, discussing menu and services as well as answering any questions visitors might have. Duties will include customer service, cleaning and sanitizing, collecting revenue, and basic Museum knowledge sharing.  Experience in the food industry and food safety certification would be an asset.
  

• You will be able to demonstrate your systems thinking by acknowledging how your services affect the museum.
• Your agility will enable you to change directions when appropriate and identify potential solutions to sudden issues.
• Building collaborative environments is essential to the positions as you will need to rely on your teammates and supervisor to provide the best experience possible for guests.

Your ability to use your creative problem solving will be essential to find solutions for visitors when faced with issues and also find innovative ways to create a better experience in general for guests.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility – Demonstrated ability to manage and adapt to change.
• Develop Self and Others – Proven ability to foster partnerships and to achieve organizational goals within an organization.
• Build Collaborative Environments – Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.
• Develop Networks – Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.
• Creative Problem Solving – Excellent analytical and decision-making skills.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility – Demonstrated ability to manage and adapt to change.
• Develop Self and Others – Proven ability to foster partnerships and to achieve organizational goals within an organization.
• Build Collaborative Environments – Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.
• Develop Networks – Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.
• Creative Problem Solving – Excellent analytical and decision-making skills.

Qualifications

High School Diploma is required for this position

Assets:

• Related experience in retail, tourism or hospitality.
• Customer Service experience
• Experience handling cash, and accounting
• Food safety certification would be an asset

Equivalency: Directly related experience considered on the basis of one year of experience for one year of education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

The temporary wage position(s) for the summer season, with anticipated start date in April 2026, and continuing until September 2026.

These positions require availability for weekdays, weekends, evenings and holidays.

A cover letter is required with your application, indicating which department is preferred.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

The final candidates for this position will be asked to undergo references check and need to provide a suitable security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.