Administrative Supervisor

Role Responsibilities

Are you an experienced leader who thrives in a fast-paced environment, enjoys developing people, and knows how to turn operational challenges into opportunities for improvement?

The Government of Alberta is looking for an Administrative Supervisor to provide leadership and operational oversight to a provincially dispersed virtual team supporting the Overpayment Unit within the Ministry of Assisted Living and Social Services.

This is more than an administrative leadership role. You will help shape how work gets done, support employees through change, strengthen service delivery, and contribute to the consistent and compassionate delivery of programs that directly impact Albertans.

Reporting to the Manager, you will:

• Lead, coach, mentor and develop employees while building an inclusive, respectful and high-performing team culture.
• Conduct regular one-on-one meetings, team meetings and performance discussions.
• Manage attendance, scheduling, leave requests and workforce administration.
• Identify learning needs and support onboarding, training and ongoing professional development.
• Assign, prioritize and monitor high-volume administrative workloads to ensure quality and timely service.
• Oversee administrative processes related to Income Support, AISH/ADAP, overpayments, repayment agreements, appeals and correspondence and the provincial phone line.
• Monitor quality, productivity and operational metrics and take action when improvements are needed.
• Maintain confidentiality and ensure appropriate handling of sensitive client information in accordance with FOIP requirements.
• Lead staff through policy, legislative, system and process changes.
• Identify operational challenges, develop practical solutions and support continuous improvement.
• Build strong working relationships with managers, supervisors, program staff, appeals coordinators, decision makers and other partners across the province.
• Address workplace concerns and conflicts respectfully and proactively.
• Support escalated client situations and complex administrative matters with professionalism and empathy.
  
  

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. 

As an Administrative Supervisor, in addition to your education and experience, you will demonstrate well-honed competencies in the following areas:

• Agility - Demonstrated ability to manage and adapt to change. Ability to manage human, financial, and physical resources within an operating environment.
• Drive for Results - Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
• Develop Self and Others - Proven ability to foster partnerships and to achieve organizational goals within an organization.
• Build Collaborative Environments - Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.
• Develop Networks - Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.
• Systems Thinking - Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire others to achieve common goals.
• Creative Problem Solving - Excellent analytical and decision-making skills

Qualifications

High school diploma and four years of related experience. 

Equivalency: Directly related education or experience considered based on:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
  
  

The ideal candidate will demonstrate:

• A high school diploma supplemented by progressive supervisory experience and training in business administration, office management or human resources.
• Considerable progressive supervisory or leadership experience, preferably leading virtual or geographically dispersed teams.
• Experience working with high-volume, sensitive files, administrative processes or financial recovery activities.
• Strong Microsoft Office and collaboration-tool skills.
• Excellent workload, case and time-management abilities.
• Strong written and verbal communication skills.
• The ability to handle confidential and sensitive information with discretion.
• Experience coaching, mentoring, training, scheduling and resolving workplace concerns in a virtual environment.
• The ability to understand and apply legislation, policies, procedures and administrative requirements.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

• Hours of work are 36.25 weekly, Monday to Friday.
  
  
• The position is full-time.
  
  
• A written assessment exercise may be required as part of the interview process. This will be administered during the interview.
  
  
• This competition may be used to fill future vacancies across the Employment and Financial Services division at the same or lower classification level.
  
  
• Applicants being considered for this position will be required to complete a Level 2 Enhanced Security screening (including an enhanced criminal record check with a credit check) as part of the pre-employment checks for this position.
  
  
• A cover letter outlining how your experience relates to the qualifications of this role is required. In your cover letter, please briefly summarize: 1) How your professional and/or academic background relates to this role, including your direct and transferable expertise and skills. 2) Reasons for interest in this role.
  
  
• Candidates must be eligible to work in Canada and live in Alberta. 
  
  

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

 
Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.