Administrative Assistant

Role Responsibilities

Are you a detail-oriented professional with a passion for supporting meaningful public service work? Do you thrive in dynamic environments where your organizational skills and problem-solving abilities make a real impact? If so, we invite you to explore this exciting opportunity with Tax and Revenue Administration.

About the Role

As an Administrative Assistant, you’ll be at the heart of our Tax Services Branch, supporting both the Client and Legal Services and Information Services teams. You’ll play a key role in coordinating the dispute resolution process, managing administrative systems, and ensuring smooth operations across the branch.

This is more than just an administrative role — it’s a chance to be the first point of contact for tax objections and waiver requests, providing vital support to both internal and external stakeholders, while helping to uphold the integrity of Alberta’s tax programs.

What You’ll Do
•    Coordinate Dispute Resolution: Manage waiver and objection files using the DRATS system, ensuring accuracy and compliance with legislation.
•    Support Branch Operations: Arrange meetings, coordinate travel, manage time reporting, and assist with publications and policy updates.
•    System Maintenance: Provide technical support for DRATS, assist with testing and upgrades, and maintain user access.
•    Records Management: Maintain SharePoint and M Drive content, archive documents, and support file retrieval processes.
•    Stakeholder Engagement: Communicate with internal teams and external clients, resolving inquiries and escalating complex issues as needed.

What You Bring
•    Several years of administrative experience
•    Strong understanding of TRA programs and dispute resolution processes
•    Proficiency in Microsoft Word, Adobe Acrobat Pro, and Excel
•    Excellent communication, attention to detail, and conflict resolution skills
•    Ability to analyze information, prioritize tasks, and adapt to changing needs
•    A collaborative spirit and a commitment to public service excellence

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Agility: The programs that TRA administers are constantly changing as legislation is added and new programs are introduced. In addition, the way in which TRA is administering its programs is also transitioning as we strive to be more efficient.  As a result, the Administrative Assistant will be required to adapt to an ever-changing environment of program administration.

Build Collaborative Environment: The Tax Services Group is a collaborative team that requires group thinking and internal discussions due to the highly technical nature of the work. The Administrative Assistant will have to liaise with the senior members of the team in order to ensure that the dispute resolution process is administered in accordance with the applicable legislation. This will require a collaborative approach.

Creative Problem Solving: The Administrative Assistant will encounter technical issues with DRATS and will be required to trouble shoot the issues as they arise. They will also deal with external stakeholders on dispute resolution issues and will have to think on their feet in order to determine the best course of action in order to solve the problem.

Drive for Results: Striving for reliability, accuracy and quality, focusing on key priorities, collaborating effectively, finding solutions and meeting deadlines are different examples of how this skill/level is essential for the position.

The links below will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Qualifications

Education and Experience Requirements:
This position requires a high school diploma and three years of experience including experience with diverse software like MS Office (Excel, Word), Adobe Acrobat, ability to navigate internet sites and learn internal inventory software systems (DRATS). Able to organize and track significant volume of incoming files and respond to outstanding items in a timely manner.

Equivalencies may be considered:  
•    1 year of education for 1 year of experience; or 
•    1 year of experience for 1 year of education

Assets:

•    Strong organizational and time-management skills, with the ability to prioritize tasks effectively in a dynamic environment.
•    Proven experience handling numerous incoming and outgoing requests with professionalism, demonstrating tact, diplomacy, and discretion in all interactions.

Please submit a cover letter outlining your related experience to help us better understand how well your qualifications relate to this role.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Location: Terrace Building at 9515 107 St NW, Edmonton, AB.

Hours of Work: 36.25 Hours per week, Monday to Friday.

This is a permanent full-time position.

Final candidates for this position will be asked to undergo a security screening.

This competition may be used to fill current and future vacancies at equal or lesser classification across the Government of Alberta.

Links and information on what the GoA have to offer to prospective employees:
•    Advantages of working with the Alberta Public Service - https://www.alberta.ca/about-the-alberta-public-service#jumplinks-2
•    Alberta Public Service benefits - https://www.alberta.ca/alberta-public-service-benefits
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Positive workplace culture and work-life balance, including hybrid work arrangements such as working from home up to two days per week, subject to the requirements of assigned projects.
•    Leadership and mentorship programs

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies developed in the context of the financial services industry.

In your resume, please include dates (including months and years) associated with all education and work experience. Please also indicate whether your work experience was part-time or full-time.

For example: January 15, 2006 - June 25, 2009: Executive Director of Job Title (Full time)

Job application resources, including tips - https://www.alberta.ca/job-application-resources