911 Program Analyst

Role Responsibilities

Be part of the team shaping the future of emergency response in Alberta.
The Alberta 911 Program is seeking a highly motivated and detail-oriented 911 Program Analyst to help lead the province’s transition to Next Generation 911 (NG911). If you are passionate about public safety, regulatory policy, stakeholder engagement, and program development—this is your opportunity to make a meaningful impact in communities across Alberta.

About the Role
Reporting to the 911 Program Manager, you will play a key role in modernizing Alberta’s emergency response systems by supporting the transition to NG911 and advancing the province’s 911 standards and grant program. Your work will directly support the delivery of fast, reliable, and future-ready emergency services by working with diverse stakeholders, conducting critical research, and supporting effective oversight and compliance with provincial legislation and standards. This is a standout opportunity for a policy-minded professional who thrives in a fast-paced, purpose-driven environment.

Role Responsibilities Con't

You will be responsible for:

• Supporting Alberta’s transition to NG911 by consulting with stakeholders, preparing briefings, and advising on system impacts
• Developing public education materials to strengthen awareness of NG911 developments
• Researching 911 best practices, emerging standards, and legislative changes at local, provincial, and national levels
• Interpreting and analyzing 911 program guidelines and grant reporting trends to support decision-making
• Helping unserved communities establish 911 services
• Assisting with monitoring and enforcing standards compliance, including supporting site audit visits of public safety answering point (PSAP) and reviewing compliance-related documents
• Supporting continuous improvement of grant program and funding structures by analyzing spending trends
• Collaborating with a broad range of stakeholders to resolve complex or politically sensitive issues
• Applying sound judgment when recommending solutions to resolve compliance issues and respond to non-standard requests
• Supporting the Provincial Emergency Coordination Centre during emergency events, including extended or irregular hours

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Observes and understands larger impact of role. Sees impact of work on organization and anticipates change in own area based on activities in other areas. Considers how own work impacts others and vice versa. Asks questions to understand broader goals. Aware of how organization adds value for clients and stakeholders.

Creative Problem Solving: Is open to new ideas and breaks problems down into smaller parts to identify solutions. Constructively questions and challenges the norm. Open to other’s perspectives and aware of own. Contributes ideas for improving processes and adapts existing practice to address problems.

Develop Networks: Works on maintaining close relations with all stakeholders. Identifies key stakeholder relationships. Has contact with a range of interested parties. Actively incorporates needs of the broader group. Influences others through effective communication techniques.

Drive for Results: Actively sets goals and remains open to advice on achieving them. Sets goals and prioritizes work. Identifies and corrects areas for improvement. Suggests actions and asks for advice when lacking information or facing multiples priorities. Operates within APS value system.

Agility: Works in a changing environment and takes initiative to adapt as needed. Takes opportunities to improve work processes. Anticipates and adjusts behaviour to change.  Remains optimistic, calm, and composed in stressful situations. Seeks advice and support to change appropriately. Works creatively within guidelines.

Qualifications

Required: University degree in Business Administration, Public Administration, Emergency Management, Political Science or related, no experience required or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education
For Example:

• Related 1 year certificate PLUS a minimum 3 years of experience
• Related 2-year diploma PLUS a minimum 2 years of experience
• Related minimum 4 years of experience

Preference may be given to candidates with a post secondary education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification

Qualifications Con't

The successful candidate MUST have:

• Strong writing skills with experience in drafting various types of correspondences and briefing documents
• Effective consultation skills with experience in facilitating stakeholder engagement
• Sound research skills and working knowledge of various research methodologies and experience in jurisdictional or environmental scanning
• Strong analytical skills with demonstrated ability to analyze complex or large volumes of data and generate meaningful reports and other materials to support decision-making
• Demonstrated ability to develop effective presentations for various audiences, such as government leaders, PSAP representatives, and the public
• Project management or coordination experience
• Knowledge of grant programs and funding structures
• Policy and legislation knowledge or experience
• Class 5 driver’s license and a clear driver’s abstract
• Ability able to travel with short notice for extended periods of time (i.e., be deployed to   support an incident). Additionally, you must be able to work non-standard hours with short notice for extended periods of time (i.e., weekends, evenings, nights, holidays etc. at time of incident).

Qualifications Con't

Assets:

• Familiarity with the Emergency 911 Act and Alberta 911 Standards
• Technical knowledge of NG911, geographic information systems, or telecommunications infrastructure
• Knowledge of PSAP operations or emergency services
• Experience conducting program or site audits, including interpreting standards and drafting audit reports
• Background in public administration, public safety, or telecommunications policy
• Grant management or administration experience
• Advanced skills in excel or other similar software
• Knowledge or experience in financial policy and compliance
• Change management experience
• Communications or marketing experience
• Knowledge or experience in process improvement frameworks or methodologies
• Work experience in a government setting or knowledge of government structures and decision-making frameworks/processes

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent Full-time position

Hours of Work: 36.25 hours per week

Location: Edmonton

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

This role requires occasional travel (less than 25%), which may include periods outside of regular working hours. Candidates must be able to travel with short notice for extended periods of time (i.e., be deployed to support an incident).  Additionally, you must be able to work non-standard hours with short notice for extended periods of time (i.e., weekends, evenings, nights, holidays etc. at time of incident).

Please include a cover letter outlining your skills, knowledge and experience as they relate to this role.

Links and information on what the GoA have to offer to prospective employees.
-  Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
-  Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
-  Professional learning and development - https://www.alberta.ca/professional-development-support-directive
-  Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
-  Positive workplace culture and work-life balance
-  Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
-  Leadership and mentorship programs