911 Coordinator

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Posting Date: Mar 9, 2026

Location: Edmonton, AB

Company: Government of Alberta

Job Information
Job Title: 911 Coordinator 
Job Requisition ID: 80577
Ministry: Public Safety and Emergency Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open
Closing Date: March 23, 2026
Classification: Program Services 4 (024PSA) 
Salary: $3,056.50 to $4,006.62 bi-weekly ($79,755 to $104,573 / year)

Within Public Safety and Emergency Services, and under the authority of the Emergency Management Act, the Alberta Emergency Management Agency (AEMA) leads the coordination and co-operation of all organizations involved in emergencies and disasters. This includes emergency and disaster prevention, preparedness, response, and recovery. 

The Alberta 9-1-1 Program is responsible for supporting and enhancing the delivery of emergency services across Alberta through activities including:

  • Distributing funding under the Alberta 9-1-1 Grant Program
  • Ensuring consistent, high-quality 9-1-1 services by maintaining and auditing on the Alberta 9-1-1 Standards
  • Collaborating with national and provincial partners to maintain alignment with national 9 1 1 direction
  • Responding to and directing public inquiries related to 9-1-1 services
  • Providing public education on the appropriate use of 9-1-1


AEMA also works to ensure vital public services, such as government services and first responders, are available during a crisis.  

To learn more about Public Safety and Emergency Services, follow the link to: https://www.alberta.ca/public-safety-and-emergency-services.aspx.

 

Role Responsibilities

Reporting to the 9-1-1 Program Manager, this position is responsible for coordinating provincial compliance with the Alberta 9-1-1 Standards through routine site audits, ongoing monitoring, and structured and ad hoc follow up with Alberta’s Public Safety Answering Points (PSAPs). The role also supports the ongoing development and revision of the Alberta 9-1-1 Standards by engaging stakeholders, gathering best practices, and facilitating structured consultations. In addition, the 9-1-1 Coordinator contributes to the administration of the Alberta 9 1 1 Grant Program, including maintaining and updating the associated guidelines to ensure they reflect current program priorities.

More broadly, the 9-1-1 Coordinator supports national 9-1-1 coordination initiatives and supports public education and outreach efforts related to 9-1-1 in Alberta. The position operates within the framework of the Government of Alberta’s legislation, policies, business plans, budgets, accountability requirements, and the Emergency 911 Act and its regulations.

Key responsibilities include:

  • Conduct site audits of PSAPs, prepare audit reports and related correspondence, and monitor ongoing compliance with the Alberta 9-1-1 Standards.
  • Consult with stakeholders to support regular reviews of legislation, regulations, and standards affecting PSAPs and the Alberta 9-1-1 Program.
  • Develop and maintain familiarity with various aspects of 9-1-1 service delivery, including call handling procedures, quality assurance, and technical infrastructure.
  • Develop and maintain stakeholder relationships with PSAPs, telecommunication providers, and national partners.
  • Facilitate external working groups with PSAPs to support the development of provincial 9-1-1 standards and associated tools, templates, and guidance materials.
  • Provide verbal and written analysis and advice on 9-1-1 Program issues and individual grant files and update grant program guidelines to align with current program priorities.
  • Prepare briefing notes and correspondence in response to ministerial requests and public inquiries related to 9-1-1.
  • Represent the 9-1-1 Program on intergovernmental and national committees addressing 9-1-1 matters with provincial or municipal implications.
  • Support the development of public education materials and resources for the 9-1-1 Program website and public events.
  • Support the Provincial Emergency Coordination Centre (PECC), including potential field assignments as required.

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

  • Develop Networks: Makes working with a wide range of parties an imperative. Creates impactful relationships with the right people. Ensures needs of varying groups are represented.
  • Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress.
  • Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Find ways to improve complex systems. 
  • Systems Thinking: Considers inter-relationships and emerging trends to attain goals. Seeks insight into implications of different options. Analyzes long-term outcomes, focus on goals and values. Identifies unintended consequences.
  • Agility: Identifies alternative approaches and supports others to do the same. Proactively explains impact of changes. Anticipates obstacles and stays focused on goals. 

 

Qualifications

Required: University education in a related field (Public Administration, Business Administration, Public Safety, Emergency Management, Commerce, Law, Planning, Economics, Political Science, or Communication), PLUS 4 years progressively responsible related experience with a focus on audits, grants, policy development, and writing; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education.

For Example: 

  • Related 1 year certificate PLUS a minimum 7 years of experience; OR
  • Related 2-year diploma PLUS a minimum 6 years of experience; OR
  • Related minimum 8 years of experience  

The successful candidate MUST also have: 

  • Experience in auditing and compliance, stakeholder relations, or government policy
  • Superior written and verbal communication skills
  • Experience in data analysis

 

Assets:

  • Experience working with public sector organizations
  • In-depth knowledge of the Department’s accountability policies and practices
  • Experience in emergency communications and response

 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent Full-time position 

Hours of Work: 36.25 hours per week

Location: Edmonton 

Travel: Occasional travel is required during and outside normal operational hours.

Please provide a cover letter supporting your qualifications for this role. Applications without a cover letter will not be considered. 

Final candidates may be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 


Links and information on what the GoA have to offer to prospective employees:

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Dawn Bradbury at Dawn.Bradbury@gov.ab.ca.