511 Alberta Officer

Role Responsibilities

When Albertans hit the road—whether in a snowstorm, during wildfire season, or on a holiday weekend—they count on reliable, up-to-the-minute information. As a 511 Alberta Officer, you'll be part of the team ensuring that timely updates reach travellers through our website, app, phone system, and social media. Your decisions and communication directly influence safety, mobility, and peace of mind across the province. This is fast-paced, meaningful work that matters—every single shift.

 The 511 Alberta Officer sits at the nerve centre of the provincial highway system. You’ll analyze incoming information, coordinate with field and emergency teams, and deliver real-time updates to the public. Your ability to think critically, communicate clearly, and respond rapidly will be key to ensuring accurate and trustworthy messaging. Whether responding to traffic disruptions or weather-related events, you’ll play a vital role in shaping how Alberta moves.

Your key responsibilities include:

• Monitoring highway conditions, weather systems, and traffic activity using data feeds, cameras, social media, and radio.
• Verifying reports submitted by contractors, consultants, Parks Canada, and Alberta Transportation staff, ensuring accuracy before public release.
• Updating the 511 Alberta platforms—including alerts, maps, banners, and pop-ups—in response to incidents, changing conditions, and scheduled events.
• Engaging with stakeholders, emergency responders, and the public to collect, confirm, and respond to information and inquiries.
• Responding to public and media questions via email, phone, and social media using a professional, informed, and tactful tone.
• Collaborating with meteorologists, regional operations, police, and emergency agencies to coordinate highway communications.
• Troubleshooting issues with 511 Alberta systems (web, app, IVR, cameras), logging and reporting any deficiencies to vendors or technical teams.
• Training contractors, partners, and new team members on information reporting tools, standards, and 511 Alberta best practices.

This is a rotational shift-based position, including evenings, weekends, overnights, and holidays, as part of a 24/7 operation. Flexibility is essential, especially during major incidents or weather events.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Build Collaborative Environments: You maintain strong, respectful relationships with partners, emergency responders, and fellow team members to coordinate effective responses.
• Drive for Results: You take initiative and follow through with precision, ensuring that critical updates are accurate, timely, and helpful to the travelling public.
• Agility: You remain composed and adaptive during rapidly evolving events, adjusting your priorities to respond to real-time highway and weather conditions.
• Creative Problem Solving: You analyze complex, high-stakes scenarios using sound judgment, identifying the best course of action under uncertain conditions.
• Develop Self or Others: You share knowledge freely, provide mentorship, and remain open to learning and evolving within an ever-changing operational landscape.

Qualifications

Required:

• A related two-year diploma in a related field (e.g., Dispatch, Emergency Management, First Responder). Equivalencies may be considered. 
• Applications without cover letters demonstrating how your skills and experience relate to the role will not be considered. It will be used to assess writing and communication skills.
• Demonstrated ability to work both collaboratively within a team and independently while unsupervised.
• Proven ability to accurately and quickly enter data.

Preferred:

• Experience in emergency response, transportation operations, logistics, or public communications.
• Previous call centre or high-volume public inquiry experience, particularly in fast-paced or service-oriented environments.
• Proficiency in using digital platforms, mapping tools, and social media applications.

Equivalencies are:

• A minimum of two (2) years of related experience in lieu of formal education; a related one-year certificate and a minimum of one (1) year of related experience; or a related four-year university degree and no experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Additional Position Details:

• This position is a permanent, full-time role with a standard work week of 36.25 hours, scheduled on a rotational basis to support 24/7 operations. Shifts include: 6:45 AM – 3:28 PM, 2:45 PM – 11:28 PM, and 10:45 PM – 7:28 AM. This includes evenings, weekends, overnights, and holidays.
• Location: Twin Atria Building, 4999 98 Ave, Edmonton, AB T6B 2X3
• Once training is complete, and when operationally feasible, this position may be eligible to work from home up to two days per week. The successful candidate will be required to work onsite at the Edmonton office for the remaining days.

Recruitment Process:

• Pre-employment checks will be conducted to assess candidates’ suitability. These checks may include (but are not limited to): references, academic verification, etc.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
• Candidates with lesser qualifications may be considered at a lower classification and salary.

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca. 
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as a modified work schedule agreement.
• Leadership and mentorship programs.