Administrative Support 3 & 4 Talent Pool (Edmonton & Calgary)

Role Responsibilities

When you apply to the Edmonton and Calgary Administrative Talent Pool, you are applying for consideration across multiple current and future administrative support positions simultaneously. Whether you are an emerging administrative professional or an experienced administrator seeking a new opportunity to demonstrate your expertise, we invite you to join our team.

If you are committed to public service, value collaboration, share our organizational values, and are eager to learn and grow, the Administrative Talent Pool offers an excellent entry point into a career with the Government of Alberta (GOA). We are seeking individuals who can work both independently and as part of a team, performing a variety of duties while adhering to established policies, procedures, and processes. Proficiency in Microsoft Office Suite is essential to ensuring the efficient completion of day‑to‑day administrative responsibilities.

Strong attention to detail and accuracy will support your ability to prepare correspondence and a wide range of documents. Exceptional relationship‑building skills will enable you to provide effective customer service to internal and external stakeholders. Your drive for excellence and results will make you a valuable contributor in any administrative environment. Additionally, strong communication skills, whether interacting in person, by phone, virtually, or through written formats such as email and letters, will enhance your effectiveness in these roles. Organizational and prioritization abilities are key to meeting deadlines and producing high‑quality work.

Administrative support positions within the GOA support a broad range of operational areas. Responsibilities may focus on a specific function or span multiple administrative support categories across the following areas: 

1. Program Support

Program support roles serve as a first point of contact for the public, responding to inquiries by phone, email, or in person, and providing information on program requirements, processes, and eligibility in accordance with established policies and procedures.

Examples:

• Contract and Grant Administrator
• AISH Application Assessor
• Licensing Assistant
• Children’s Services Administrative Support
• Employment, Training and Financial Administrative Support

2. Office and Administrative Support

Provide a wide variety of administrative support services which may include drafting and formatting correspondence, managing records, completing data entry, maintaining calendars, and coordinating office supplies.

Examples:

• Office Administrator
• Receptionist
• Records Technician/Coordinator
• Data Entry Clerk

3. Financial Support

Provide financial and administrative support by processing and reviewing financial documents related to expenditures, reconciliations, petty cash, and other routine financial transactions, ensuring accuracy, completeness, and compliance with established procedures.

Examples:

• Accounts Payable/Accounts Receivable Administrator
• Revenue Administrator
• Financial Assistant
• Payments Clerk
• Contract/Grant Administrator

4. Call Centre Support

Provide information and handle public inquiries regarding major government announcements, public consultation initiatives or major incidents such as a natural disaster or pandemic.

Example:

• Information Officer

5. Legal Support

Ensure completion and compliance within applicable legislation, regulations and policies, and provides a range of support to Crown Prosecutors, the Court of King's Bench, or the Criminal Justice and Corrections systems and staff.

Examples:

• Litigation Assistant
• Disclosure Clerk
• Case Aide
• Appeals Assistant

6. Human Resource Support

Support human resources operations through scheduling coordination, preparation and distribution of materials, accurate data entry, and assistance with tracking, reporting, and administrative processes.

Examples:

• Classification Assistant
• HR Portfolio Administrative Assistant

7. Social Services Support

Provide administrative support to front line social service programs serving seniors, children and youth, and vulnerable populations. Responsibilities include responding to inquiries from the public and stakeholders, directing them to appropriate government offices and resources, and managing forms and records containing highly sensitive information.

Examples:

• Children’s Services Administrative Support
• AISH Application Assessor

Positions may be located in Edmonton or Calgary, as well as surrounding communities. During the application process, candidates will be asked to indicate the location(s) they are willing and able to commute to on a regular basis.

APS Competencies

Competencies represent the key behaviors required to achieve our goals in serving Albertans. We encourage applicants to develop a thorough understanding of the competencies associated with this opportunity and to be prepared to demonstrate them throughout the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Position Specific Competencies:

• Systems Thinking
• Creative Problem Solving
• Develop Networks
• Build Collaborative Environments
• Agility
• Drive for Results
• Develop Self and Others

Qualifications

Requirements

• Administrative Support 3 - High School diploma plus a minimum of one year of related administrative experience
• Administrative Support 4 - High School diploma plus a minimum of two years of related administrative experience

Equivalencies will be considered based on 1 year of experience for 1 year of education or 1 year of education for 1 year of experience.

Assets:

• Proficiency with Microsoft Office applications (Word, Outlook, Excel, PowerPoint)
• Experience using common enterprise systems such as SharePoint, Adobe Acrobat, 1GX, and Action Request Tracking System (ARTS); job-specific training may be provided
• Demonstrated organizational, time‑management, and prioritization abilities supported by excellent written and verbal communication skills
• Ability to follow established policies, procedures, and standardized administrative processes
• Experience delivering customer service in public‑facing or internal support roles, including working in high‑volume or deadline-driven environments
• Ability to build effective working relationships while providing support to senior leaders, managers, boards, and professional staff
• Experience preparing and managing accurate correspondence and documents, as well as coordinating meetings, agendas, and minutes
• Experience handling confidential or sensitive information, including document control and records management practices
• Experience providing administrative support within government, public sector, or large organizations

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
For more information, please refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

• This competition will be used to create a list of qualified candidates to fill upcoming administrative support opportunities across the Government of Alberta
• Once online applications have been submitted, candidates are screened based on the Minimum Recruitment Standards (MRS) for Administrative Support 3 and Administrative Support 4 positions
• Interviews will be based on operational requirements and candidate location availability
• Candidates who are successful in the assessment process will be placed in the Administrative Talent Pool and considered pre-qualified for a period of up to 12 months
• Pre-qualified candidates may be referred to hiring managers to fill Administrative Support 3 and 4 vacancies as opportunities arise
• Please note that being assessed as qualified and added to the Administrative Talent Pool does not guarantee an offer of employment. Candidates may be contacted based on hiring needs, location availability, and role specific requirements
• Successful candidates may be required to undergo security screening. Some positions require a Level 2 Enhanced Security screening (including an enhanced criminal record check to be completed along with a credit check) as part of pre-employment checks
• Any costs associated with obtaining required documents/security checks or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/security checks from the province they currently reside in

The links below provide information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs