Administrative Support 3 & 4 Talent Pool (Edmonton & Calgary)

Role Responsibilities

When you apply to our Administrative Talent Pool you are applying for multiple positions all at once! Whether you are an aspiring Administrative Professional or Administrative Guru looking for a new and exciting opportunity to show off your administrative expertise, we want you to join our team!
 

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join our Talent Pool and launch your career with the Government of Alberta (GOA)! We are looking for team players who can think and work independently as well as support team members doing a variety of duties, while adhering to policies, procedures and processes. In addition, you will exercise your proficiency in Microsoft Office Suite, to ensure the day-to-day administrative duties are carried out smoothly. 

Your strong attention to detail and accuracy will help you prepare correspondence and a variety of documents. Your exceptional relationship building skills will help you provide customer service to both internal and external stakeholders. Your desire to excel and achieve results will make you an asset to any team. In addition, excellent communication skills dealing with individuals in person, over the phone, virtually and in a variety of written formats (e-mail, letters, etc.) will help you be effective in any administrative support role. Your organizational and prioritization skills will assist you in meeting deadlines while producing quality work that will lead to your success.

Our administrative positions provide support to a wide range of operations within the GOA. The responsibilities assigned to a role may be focused on one type of work or may be a combination from 7 various administrative support categories in the following areas:

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1.    Program Support -  As a first point of contact for the public on the phone, via email or in person, program support roles explain the requirements, processes and benefits of a program. 

Examples:

• Contract and Grant Administrator
• AISH Application Assessor
• Licensing Assistant
• Children’s Services Administrative Support
• Employment, Training and Financial Administrative Support

2.    Office and Administrative Support - Office and administrative support drafts and formats office correspondence, manages records, completes data entry, maintains calendars and orders office supplies.

Examples:

• Office Administrator
• Receptionist
• Records Technician/Coordinator
• Data Entry Clerk

3.    Financial Support - Supports finance teams to ensure completion of financial documents in the areas of expenditures, reconciliation and petty cash, as well as reviewing transactions for accuracy and completeness.

Examples:

• Accounts Payable/Accounts Receivable Administrator
• Revenue Administrator
• Financial Assistant
• Payments Clerk
• Contract/Grant Administrator
   

4.    Call Centre Support - This position provides information and handles public inquiries regarding major government announcements, public consultation initiatives or major incidents such as a natural disaster or pandemic.

Examples:

• Information Officer

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5.    Legal Support - Ensures completion and compliance within applicable legislation, regulations and policies, and provides a range of support to Crown Prosecutors, the Court of King's Bench, or the Criminal Justice and Corrections systems and staff.

Examples:

• Litigation Assistant
• Disclosure Clerk
• Case Aide
• Appeals Assistant

6.    Human Resource Support - Positions are responsible for scheduling, preparing and distributing hearing packages, timely data entry into the Customer Relationship Management system. Also focuses on tracking/reporting, coordination, process implementation and administration.

Examples:

• Classification Assistant
• HR Portfolio Administrative Assistant

7.    Social Services Support - Positions provide support to front-line services for programs that support seniors, children/youth, and vulnerable populations. These positions are responsible for responding to inquiries from stakeholders and the public, redirecting them to the appropriate government offices and resources, managing forms and records with highly sensitive information.

Examples:

• Children’s Services Administrative Support
• AISH Application Assessor

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for Administrative Support opportunities and to be prepared to demonstrate them during the recruitment process.

The following link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf
 

Position Specific Competencies:

• Systems Thinking
• Creative Problem Solving
• Develop Networks
• Build Collaborative Environments
• Agility
• Drive for Results
• Develop Self and Others
   

Qualifications

Requirements

•    Administrative Support 3 - High School diploma plus a minimum of one year of related administrative experience.
•    Administrative Support 4 - High School diploma plus a minimum of two years of related administrative experience.
•    Minimum of one year of work experience using Microsoft Office products (Outlook, Excel, Word, PowerPoint)

Equivalencies will be considered based on 1 year of experience for 1 year of education or 1 year of education for 1 year of experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.  For more information, visit: https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

• This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities. Candidates who are successful in the selection process will be placed in a Talent Pool. 
• The number of positions to be filled has not been identified at this time as vacancies in various locations will vary. 
• There are permanent, temporary, and wage positions located in various locations in both Edmonton and Calgary. Please ensure to indicate the location you are interested in while submitting your application.
• Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the candidate's responsibility. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
• Candidates must be legally entitled to work in Canada.
• Candidates are required to submit both a resume and cover letter as part of their application.
• Standard work hours are 36.25 hours per week; some positions may work 40 hours per week.

What we offer:

• Comprehensive Benefits Plan – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension plan – http://www.pspp.ca
• Leadership and Mentorship Programs
• Professional Learning and Development
• Positive workplace culture and work-life balance
• A commitment for a safe and healthy workplace
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca