Digital Transformation Instructor

Role Responsibilities

Reporting to the Senior Manager, Learning and Development (L&D) in the CDU, this position is responsible for full life cycle development and delivery of learning materials and opportunities. The L&D team is focused on the curation, creation and delivery of learning opportunities and materials that will assist Albertans in running a successful non-profit organization. A key outcome of the L&D team is Albertans have easy access to information, resources and training that enhances their ability to successfully govern and operate non-profit organizations. 

The Digital Transformation Instructor enables members of the public working in non‑profit organizations, including staff, leaders, and volunteers, to successfully transition their work into secure, cloud‑based digital environments. The role focuses on practical, applied instruction in Microsoft 365 (SharePoint Online, Microsoft Lists, Power Apps, Teams, OneDrive) and Google Workspace (Google Drive, Docs, Sheets, Forms, and shared collaboration tools) as well as other relevant applications.

This position bridges the gap between complex research & technology and engaging education, collaborating with Instructional Designers to turn raw information into high-impact webinars, online courses, and other learning products.

If you are an enthusiastic facilitator who loves developing and presenting, your work here will reach tens of thousands of learners annually via the Non-Profit Learning Centre on Alberta.ca.

Key Responsibilities:

Seamless Learning Delivery- Learners experience enjoyable, high quality learning opportunities and content. 

• Teach engaging live webinars, facilitate participatory learning activities, and moderate discussions and answer questions. All while managing both the technical platform and the public-facing delivery.
• Enthusiastically deliver applied online and in‑person instruction on Microsoft 365, Google Workspace tools, and other applications.
• Apply adult‑learning principles, accessibility standards, and real‑world non‑profit scenarios.
• Monitor learner data and feedback to improve delivery, identify content gaps and perform quarterly audits to perform continuous improvement and keep the digital library current. 

Role Responsibilities Continued

Expert Knowledge Mobilization- Learners receive accurate, up-to-date, and legally sound guidance on non-profit operations. 

• Guide organizations in designing and implementing cloud‑based workflows
• Support learners to map current‑state processes and redesign them using Microsoft 365 and Google Workspace tools.
• Teach how to use SharePoint, Microsoft Lists, and Google Forms/Sheets for structured information management and intake.
• Introduce Power Apps and comparable low‑code/no‑code approaches to replace manual or paper‑based processes.
• Emphasize sustainable design patterns that non‑technical users can maintain.
• Demonstrate best practices for permissions, version control, shared ownership, and lifecycle management.
• Identify knowledge and competency gaps within their organization
• Plain Language Toolkit development. Design a library of “how to's” and quick starts
• Content Adaptation. Translate complex technical information to user-friendly materials.
• Advise on minimum value or best options for software and hardware considerations
• Modularity. Consider and advise for agility and modularity to help organizations avoid being boxed in.
• Guides on compliance with Canadian regulatory environment

Multi-Modal Content Production- Learners have access to a variety of engaging, professional, and accessible digital assets.

• Conduct literature reviews and deep-dive research into academic journals, papers, provincial regulations, governance models, and business/non-profit best practices to produce content that is practical and technically accurate.
• Translate complex ideas and concepts into plain language for presentations, scripts, written guides, and checklists for the general public.
• Create progressive learning pathways (Foundations → Intermediate → Applied Digital Transformation).
• Adapt training approaches to meet diverse organizational sizes, mandates, and digital maturity levels.
• Design and produce high-quality visual content using digital tools (such as Canva, Adobe, or other) ranging from short-form animations to comprehensive webinar slide decks.

Continuous Quality Improvement & Content Evolution

• Unit's learning resources remain a key resource for the non-profit sector, characterized by its relevance, competitive quality, and alignment with modern best practices.
• Incorporate learner feedback to continuously improve programs and materials.
• Maintain learning materials in cloud repositories and ensure content remains current as platforms evolve.
• Conduct needs assessments and trends analysis to incorporate best practices
• Pattern recognition: Identify common and recurring issues learner's and organization have and source solutions

Improve Internal Efficiency within the CDU

•  Apply knowledge to design, develop and implement internal processes and systems to support the CDU's workflows, operational efficiency and reporting.
• Conduct internal training to empower staff with new tools and processes, including AI.

Please click on this  link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Drive for Results- Takes and delegates responsibility for outcomes.
• Develop Self and Others- Champions development and learning in all groups.
• Systems Thinking- Integrates broader context into planning.

Qualifications

University graduation (Bachelors’ Degree) in a related field (i.e. Computer Science, Business Intelligence, Data Science/Analytics, or related field) plus four years related experience; or equivalent as described below. 

Equivalency:

Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience.
• 1 year of experience for 1 year of education.

Technical Competencies, certification and/or training:

• Strong practical experience with Microsoft 365 and Google Workspace collaboration tools.
• Applied experience using Power Apps or other low‑code/no‑code tools to build simple business solutions.
• Digital transformation, instructional design, or train‑the‑trainer credentials 

Assets:

• 3 - 5 years of experience in the design, development and implementation of technical, software and workflow solutions
• 3 - 5 years of experience in teaching, adult-education, corporate training, Learning & Development, communications, or digital content creation role.
• Basic understanding of Instructional Design including writing learning outcomes using Bloom's Taxonomy. 
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

There is (1) permanent, full-time position working 36.25 hours weekly.
 

This position can be based in Edmonton or Cochrane. Other locations will be considered as well.
 

The final candidate may be required to undergo a security screening.
     

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.