Regulatory Officer

Role Responsibilities

The Regulatory Officer role exists to protect Albertans affected by the deadly disease of addiction by engaging in timely compliance and monitoring through education and enforcement of governing legislation, including the Mental Health Services Act (MHSPA), the Mental Health Services Regulation (MHSPR), and associated standards. Compliance is monitored and remedial action is encouraged through inspections, investigations, inspector orders, administrative penalties, and other measures using a firm, fair, and flexible framework. Acting as the Ministry’s front-line representative, you will collaborate with service providers, stakeholders, and other authorities to address risks, resolve complaints, and uphold legislative requirements. This position reports to the Manager of the Compliance and Monitoring Unit within the Regulatory Compliance and Data Stewardship Branch and plays a critical role in shaping Alberta’s proactive response to addiction. This role will be responsible for:

Compliance & Enforcement:
•Administer delegated authority under MHSPA and MHSPR.
•Monitor compliance of service providers delivering residential addiction treatment (RAT) services and assist in oversight of Supervised Consumption Services (SCS), Narcotic Transition Services (NTS), and Psychedelic Drug Treatment Services (PDTS).
•Lead inspections for new and existing facilities; identify deficiencies, negotiate timelines for compliance, and issue inspector orders.
•Recommend administrative penalties and lead investigations into unlicensed operations, applying enforcement actions as required.
•Receive and review licensing applications, determine requirements, and consult with prospective service providers on processes and standards.

Stakeholder Engagement & Education:
•Develop and maintain collaborative relationships with service providers, stakeholders, and collateral authorities.
•Provide education and guidance on compliance, legislation, and standards to service providers and the public.
•Liaise with other government departments to coordinate inspections, reduce administrative burden, and resolve complex cases.

Investigations & Reporting:
•Respond to complaints and allegations of non-compliance, conduct investigations, and prepare comprehensive reports outlining findings and recommendations.
•Collect evidence through documentation review, interviews, and site visits to ensure administratively fair decisions.
•Assist in legal processes including appeals, warrants, and fatality inquiries.

Continuous Improvement & Leadership:
•Contribute to policy updates, process improvements, and development of new compliance programs.
•Identify trends and emerging issues, provide feedback to leadership, and participate in committees and working groups.
•Support orientation and training of new staff, including safety protocols and SOP guidance.
•Promote quality assurance and continuous improvement with service providers.

Role Responsibilities (Continued)

Analysis, Communication, Community & Professional Conduct:
•Prepare inspection and investigation reports, briefing notes, and action requests for executive decision-making.
•Interpret legislation and provide guidance to internal and external stakeholders.
•Share insights on trends and barriers to inform future policy and program development.
•Build positive relationships with stakeholders and represent the Ministry with professionalism and integrity.
•Communicate updates on compliance initiatives and maintain sensitivity in controversial situations.
•Adhere to privacy legislation and ensure protection of personal and health information.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Understands how programs, stakeholders, and regulations connect. Anticipates long-term impacts and unintended consequences, identifies gaps, and resolves compliance challenges.

Creative Problem Solving: Identifies new solutions and requirements to improve mental health and addictions services. Provides referrals and resources for Albertans and collaborates with service providers to address risks and enhance service delivery.

Build Collaborative Environments: Establishes processes that promote ongoing communication and teamwork. Engages service providers and stakeholders and proactively addresses conflict by tailoring communication during enforcement.

Drive for Results: Develops tools and processes to anticipate and address service provider challenges. Filters stakeholder inquiries and provides clear education on compliance, legislation, and available resources.

Agility: Quickly adjusts in fast-paced environments, stays objective during regulatory visits, identifies emerging issues, and provides clear guidance to service providers.

Qualifications

University graduation in Public Safety, Justice, Law Enforcement, Addictions and Mental Health or a related field, plus 2 years progressively responsible related experience; or equivalent as described below.

Equivalency: 
Directly related education or experience may be considered on the basis of: 
•1 year of education for 1 year of experience; or 
•1 year of experience for 1 year of education.

Required Experience: 
•Inspector
•Investigations 
•Stakeholder engagement
•Interpreting legislation

Assets:
•Experience in a regulatory environment, including enforcement action.
•Experience or knowledge of the MHSPA, MHSPR, standards, governing philosophies, FOIP, establishing protocols and other legislation including, but not limited to the Mental Health Act, Protection for Persons in Care Act, and the Health Information Act.
•Background working within addiction and/or mental health programs or services.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work:
•8:15 am to 4:30 pm
•36.25 hours per week (full-time) Monday to Friday.

Term of Employment:
•Temporary (6 Months)

Location:
•Edmonton or Calgary

Please note, for all work experience use the following date range format and indicate Full-Time and/or Part-time experience in your resume. Ex. [Month, Year – Month, Year]- (PT and/or FT)

Cover letter is Mandatory.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:
•Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•Positive workplace culture and work-life balance.
•Opportunity to participate in flexible work arrangements such as a modified work schedule agreement.
•Leadership and mentorship programs.