Director, Navigation and Intake

Role Responsibilities

The Ministry of Mental Health and Addiction (MHA) is building Alberta’s new Compassionate Intervention (CI) program, supporting vulnerable youth and adults through a coordinated, recovery-oriented system of care. The Office of the Statutory Director (OSD) oversees CI applications, client pathways, navigation supports, and coordination with partners across the health, justice, and social sectors.

We are recruiting two leadership roles - Director, Recovery Pathways and Director, Navigation and Intake to help build and operate this provincewide program.

Reporting to the Statutory Director both Directors are responsible for planning, developing, and delivering key components of the CI program. They ensure compliance with the CI Act and relevant privacy legislation (Health Information Act, FOIP Act). Both roles collaborate closely with the Compassionate Intervention Commission, oversee unit staff performance and training, manage budgets and reporting, prepare materials for senior leadership, and build strong relationships with partners and stakeholders across the system.

Director, Navigation and Intake, key responsibilities: 

• Lead intake, application coordination, and navigation support services for individuals entering or seeking help through the CI program.
• Build operational processes with partners to support applicants and individuals needing addiction-related guidance.
• Coordinate CI applications and ensure the Commission has complete, timely information; collect records from multiple data sources as ordered.
• Provide navigation support and warm hand-offs to individuals not eligible for the CI program.
• Lead and train staff, ensuring alignment and coordination with the Recovery Pathways unit.
  
  
  

Director, Recovery Pathways, key responsibilities:

• Lead operational delivery of client recovery supports and system navigation throughout the CI program.
• Develop and refine processes with partners (e.g., Commission, Recovery Alberta, Technology & Innovation) to support client movement through treatment and recovery services.
• Coordinate client progress and reports for timely Commission hearings; share Commission Orders to guide service provider actions.
• Develop intensive case management for clients leaving the CI program and establish after-care pathways.
• Lead, mentor, and cross-train staff to ensure agility and compliance with legislative timelines.
  
  

Please click on this link to view the Director, Navigation and Intake job description.
Please click on this link to view the Director, Recovery Pathways job description.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Create Problem Solving – Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.
• Systems Thinking – Takes a long-term view towards organization's objectives and how to achieve them. Takes holistic long-term view of challenges and opportunities. Anticipates outcomes and potential impacts, seeks stakeholder perspectives. Works towards actions and plans aligned with APS values. Works with others to identify areas for collaboration.
• Drive for Results - Takes and delegates responsibility for outcomes. Uses variety of resources to monitor own performance standards. Acknowledges even indirect responsibility. Commits to what is good for Albertans even if not immediately accepted. Reaches goals consistent with APS direction.
• Build Collaborative Environments - Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.

Qualifications

University degree in Public Administration or a related field (Social Work, Psychology, Health Sciences, etc.) plus seven (7) years of progressively responsible related experience. 

Equivalencies maybe considered with related/relevant education or experience based on:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
  
  

Required Experience:

• Strategic Planning and Project Management: Leading strategic initiatives and managing complex programs from inception to completion.
• Stakeholder Engagement: Working with partners, service providers and clients.
• Leadership and Staff Development: Lead, mentor, and develop high-performing teams, fostering an inclusive and results-driven work environment.
• Excellent Communication Skills: Written and oral communication skills, including preparing business documents, briefing materials, and presenting to senior leadership.
• Development & Delivery of Operational Processes.
  
  

Assets:

• Knowledge and understanding of Health and Privacy Legislation: Alberta’s health system and related privacy laws (e.g., FOIP, Health Information Act).
• Case management experience.
• Hearing experience.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of Work:

• 36.25 hours per week (Full-time) 
• 8:15am – 4:30pm, Monday to Friday
  
  

Location: Edmonton or Calgary 

In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Cover letter required, please indicate which position(s) you are interested in.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.