Business Operations Assistant

Job Information

Job Title: Business Operations Assistant 

Job Requisition ID: 39188

Ministry: Forestry, Parks and Tourism

Location: Dinosaur Provincial Park

Full or Part-Time: Full-time 

Hours of Work: 40 hours per week

Regular/Temporary: Wage, seasonal 

Scope: Open

Closing Date: Open till suitable candidate found  

Classification: Administrative Support 4

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information on Park locations visit: https://albertaparks.ca/.

Dinosaur Provincial Park (DPP): Located 48km NE of Brooks, Alberta and is rich in cultural and natural heritage. This UNESCO World Heritage Site attracts visitors from all over the world to experience the landscape of the badlands, its rich fossil resources, and the Riparian Habitat. 

Kinbrook Island Provincial Park: is located in the Dinosaur District and is a popular destination for camping and outdoor recreation. The lake, beach area, surrounding marshes and large campground provide many outdoor activities such as boating, swimming, sunbathing, fishing, hiking, bird watching and more. 

Tillebrook Provincial Park: is located in the Dinosaur District and is an oasis on the prairie and is a popular campground for locals, avid bird watchers and those that love a beautiful prairie sunset.

Role

Are you looking for a great summer work opportunity in a beautiful park setting and have the ability to use your strong administrative and leadership skills? If yes, apply today! 

Reporting directly to the Business Operations Coordinator, the Business Operations Assistant supports the administration duties of the Business Operations program as a whole. The business operations program consists of operating all campground registration booths, comfort camping services and facilities, accommodation rentals and associated conference and rental facilities, guest and hospitality services.

Key responsibilities include: 

Support for Information, Booth, and Cafe Operations 

• Set-up for seasonal Campground booth and offices (including IT and communication components, computers/printers, tills/POS, merchandise)
• Support and participate in all required booth operations at multiple locations
• Manage retail sales, orders, inventory, and stock (including cleaning supplies, chemicals, personal protective equipment, merchandise, souvenirs, groceries, and other sourcing and supplies as needed)
• Coordinate communication between all business locations to ensure information at each location
• Maintaining staff uniform and key inventory, placing seasonal staff uniform orders, and providing staff with appropriate access keys

Administrative Duties

• Manage all Business Operations revenue, including managing floats, completing daily cash-outs, making deposits and submitting revenue reconciliations
• Assist with and provide support for seasonal recruitment processes
• Assist with and provide support for staff housing (including paperwork, check-ins/outs, inspections and upkeep/repairs) 

Education & Information Services

• Respond to in-person and telephone/email requests for information on park and area amenities, services, recreational activities, and regulations/policies
• Keep current on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide accurate information to the general public and staff
• Plan and deliver activities to support special events (such as Canada Day and Parks Day)

Professionalism and Leadership

•  Support program areas to ensure staff have access to resources and receive appropriate training for booth operations, the reservation system, Occupational Health & Safety (OH&S), and Government of Alberta  processes and policies
• Provide ongoing support to information, hospitality, caretaking, and booth staff through regular check-ins, one-on-one and digital communications, and provide timely follow up to the Business Operations Coordinator 
• Maintain open communication with other program areas to ensure visitors’ needs are met and facilities are properly maintained and repaired
• Manage special projects and deadlines as assigned

Qualifications

Education and Experience: 

• High School Diploma and 2 years of administrative and leadership experience 

You also require:

• Standard First Aid and CPR level C + AED is required upon commencement
• Valid Class 5 driver’s license, a 5-year Driver’s Abstract with no more than 8 demerits (4 demerits for a GDL) and current Defensive Driving Certificate is required 
• Successful candidate requires a criminal record check

Assets:

• Experience in revenue reconciliations and/or accounting 
• Extensive experience in customer service, managing customer service issues, and the ability to confidently defuse emotionally charged customer issue situations
• Strong IT skills,  basic knowledge of, and the ability to trouble shoot electronics and ensure the proper operation of the campground and booth WIFI services, telephone systems, printers, POS systems, Till Systems, and Radio communication systems
• Experience in the Food Service and Hospitability Industries 
• Working knowledge of Microsoft PowerPoint and Publisher 
• Current Food Safety Certificate is desirable and may be required
• Current WHMIS is desirable and may be required
• Knowledge of Dinosaur, Kinbrook Island, and Tillebrook Provincial Parks
• Knowledge of local, regional and provincial and tourism opportunities
• Knowledge of and experience in food preparation and retail and food operations

To be successful in this role, you also need great verbal and written communication skills combined with the ability to problem-solve and work well with others. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. 

This link will assist you with understanding competencies: https://www.alberta.ca/assets/documents/psc-alberta-public-service-competency-model.pdf.

Agility – Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor and have the ability to think creatively while working in a changing work environment.

Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.

Develop Self and Others – You will learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top-level customer service.

Build Collaborative Environments – By promoting collaboration and commitment, encourage broad thinking on projects, you will work together to eliminate barriers to progress, and facilitate open and respectful dialogue.

Systems Thinking – This position is one component of a larger work environment that includes other program areas, so it is important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.

Creative Problem Solving – Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. 

Salary

Based on a  40 hour work week: Salary range $23.90 to $29.31 per hour

Shift premiums if applicable:

• $3.25 per hour for  weekends and holidays
• $2.75 per hour for evenings 

Wage employees receive 11.2% in addition to regular wage earnings in lieu of paid holidays and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay 

Notes

Terms of Employment: 

• This is a full time seasonal position for up to 40 hours per week for the term of the season, April – mid /end October, depending on operational needs.
• You may be required to work evenings, weekends and holidays. 
• Successful candidates will be required to complete mandatory Government of Alberta training courses. 
• Onsite shared accommodations may be available, no pets. 

In your resume:

• Include date ranges (month and year) associated with all education and work experience
• Indicate whether your work experience was casual, part-time (PT) or full-time (FT) 
  • Example:  Legal Assistant: Jan 2016 – June 2019 (PT 3 eight hour  shifts per week) 

How To Apply

Click on the “Apply Now” button.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system. 

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account. 

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant. 

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx.

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.  

Resources for applicants:

• https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx 
• https://www.alberta.ca/alberta-public-service-hiring-process.aspx
• https://alis.alberta.ca/look-for-work/

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/iqas-overview.aspx. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca.

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.