Administration and Ticket Supervisor

Role Responsibilities

Hidden Valley Ski Resort in Cypress Hills Provincial Park (South Region) is looking for an Administration and Ticket Supervisor for the 2025 - 2026 winter season. The unique landscape of the area contrasts the surrounding prairie landscapes, making it an exciting destination for winter recreation opportunities.

Administration and Ticket Supervisor duties include, but are not limited to: 

•    Training and daily supervision of seasonal staff including conducting performance reviews and scheduling.
•    Coordinating daily tasks of the team and ensuring daily procedures are followed.
•    Reviewing staff timesheets for accuracy before submitting.
•    Creating and fostering an inclusive, positive work environment for all staff and visitors.
•    Reviewing and reconciling ski hill revenue.
•    Managing till floats, retail sales, inventory, orders, Point of Sales system, and vendor relations.
•    Managing invoices and tracking expenditures.
•    Daily opening tasks, closing tasks, and ensuring the ski hill is open to the public during scheduled hours of operation.
•    Ensuring excellent customer service and positive guest experiences; providing on-site concern management, troubleshooting, reporting, response and follow-up to customer complaints.
•    Learning and adhering to emergency protocols to support visitors and staff in emergencies.
•    Participating in and following Occupational Health and Safety (OH&S) policies and procedures.
•    May be required to assist in various departments as needed.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

How Competencies will apply to this role:

Agility: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment. 

Build Collaborative Environments:  Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Systems Thinking: Understands how the work done is part of a larger integrated environment.  Looks beyond own area and considers how own work impacts the work and success of others.

Creative Problem-Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Develop Self and Others: A commitment to learning and the desire to invest in the development of the capability of yourself and others.

Qualifications

Required: 
•    High School diploma and two years of related experience. 
•    Equivalencies will be considered based on one year of experience for one year of education or one year of education for one year of experience.

Additional Requirements:
•    Recognized current Standard First Aid Certificate.
•    Current CPR Level "C" Certificate / AED
•    Valid Class 5 Driver’s License or equivalent and 3-year Driver’s Abstract.

Assets:
•    Excellent customer service, interpersonal and teamwork skills.
•    Ability to problem-solve in a fast-paced environment. 
•    Well-developed organizational and time management skills.
•    Proficiency with computer programs, i.e. Microsoft Office and Adobe.
•    Retail and/or cash-handling experience and/or administration experience.
•    Customer service and point-of-sales experience strongly preferred.
•    Knowledge of Hidden Valley Ski Resort facilities.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Terms of employment:

•    Shifts are 8 hours a day, up to 40 hours a week.
•    Candidates must be willing to work weekends and holidays, varying start dates from October 2025, until April 2026, pending end of ski season and operational needs. 
•    Various low-cost accommodations are available for rent in Elkwater.
•    There is no public transportation to the Ski Resort, you must have reliable transportation to and from work. The Ski Resort is located about 10 minutes from Elkwater and about 40 minutes from Medicine Hat.

Any costs associated with obtaining required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Instructions for your Resume:
For Employment Experience:
Please indicate duration of employment (month, year)
Please specify employment status (i.e. casual, part-time or full-time)
E.g.: Administrator, Jan 2006 - June 2009, Part-time (three, 8 hour shifts/week)

For any Post-Secondary Education:
Please specify your major and length of program
Please specify the year you graduated
E.g.: Bachelor of Social Work, 4-year Degree (Graduated 2017)

Links and information on what the GoA has to offer to prospective employees.

•    Working for the Alberta Public Service – https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx 
•    Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance

Resources for applicants:
•    https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
•    https://www.alberta.ca/alberta-public-service-hiring-process.aspx
•    https://alis.alberta.ca/look-for-work/