Seasonal District Admin Support and Information Officers

Posting Date: Feb 3, 2024

Location: Cold Lake, AB

Company: Government of Alberta

Job Information

Job Title: Seasonal District Support and Information Officers 
Job Requisition ID: 51915
Ministry: Forestry and Parks
Location: North Region – Cold Lake District 
Full or Part-Time: ​​​​​​​Full-Time
Hours of Work: 36.25 or 40 hour work week, dependent on positon and location 
Regular/Temporary: ​​​​​​​Wage, Seasonal
Scope: ​​​​​​​Open Competition

Closing Date: Open Until Suitable Candidates found​​​​​​​
Classification: Subsidiary 01B 4000 Administrative Support 3
Salary:
For Information Officers (AS2):
Administrative Support 2 (AS2):  $19.94 – $24.26 per hour (based on 40 hours per week)
For Lead Information Officers (AS3)
Administrative Support 3:  $21.95 – $26.81 per hour (based on 40 hours per week)
For District Admin Support (AS3)
Administrative Support 3:  $22.00 - $26.77 per hour (based on 36.25  hours per week)


For all roles:  
In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave: 
•    5.2 percent of regular wage earnings instead of paid holidays  
•    6 percent of regular wage earnings instead of annual vacation pay 
 
In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay: 
•    $3.25 per hour for weekends and holidays 
•    $2.75 per hour for evenings 

 


The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

 

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information about the Ministry of Forestry and Parks, please visit our website at: https://www.alberta.ca/forestry-and-parks

The Cold Lake District is also part of the Northern Region Alberta Provincial Parks operations. The Provincial Parks within this District are located in proximity to the communities of Cold Lake and Bonnyville. 

We are looking for  motivated, courteous and hardworking individuals with exceptional customer service skills to fill Information Officer and District Admin Support positions for the following parks:
 

•    Cold Lake Campground
•    Ross Lake Campground
•    Moose Lake Campground
 

To see the geographic area of Northern Region and locations of Alberta ProvinciaParks, download pdf: alberta-parks-protected-areas-provincial-map
 

Role Responsibilities

The Seasonal District Support (AS3) position has a combination of duties by assisting the team responsible for running daily operations of the park facilities such as the district office, registration booths, camp stores and concessions. This position's primary purpose is to provide a front-line contact for Alberta Parks by providing excellent customer service, and current and effective information delivery. In addition, this position also provides support to the Area Administrator thru revenue tracking and reconciliation along with various administrative tasks.

The Lead Information Officer (AS3) oversees the Information Officers (AS2) and helps the Information Officers (AS2) as needed.

The Information Officer (AS2) duties include the day-to-day operations at the registration booth/concession. Responsibilities include, but are not limited to, providing exceptional front-line customer service while registering campers and delivering information around park activities, regulations, and nearby amenities. Information Offiers (IOs) are expected to provide a welcoming and inclusive environment for all visitors in-person, over the phone or online. Information Officers need to have strong time management skills, pay attention to detail and work well under pressure. They must also possess strong conflict resolution skills to manage customer complaints and facilitate feedback.

We are currently looking to hire:
•    1 Seasonal District Support 
•    2  Information Officers (IOs) 
•    3 Lead Information Officers

As an Information Officer (AS2), duties and responsibilities include but are not limited to:

Administrative Duties:

•    Record necessary safety, accident or wildlife occurrence information on reports and ensure they are delivered to the appropriate member of staff in a timely manner. Maintain lost and found records; tag and organize found items in an efficient manner
•    As directed by the Supervisor, assist in the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park
•    Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation

Business Operations (Booth, Camp Store, Concession):

•    Acquire understanding and ability to use all functions of the Reserve.AlbertaParks.ca system in order to register campers, process changes such campsites and/or check-out dates, cancel reservations, complete check-outs, record reservations and processes payments or refunds using the system
•    Preference for proficiency with ASPIRA software and functions to operate cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced
•    Ensure building security through effective opening and closing tasks/procedures, ensuring facilities are kept clean, organized, secure, and safe at all times; reporting maintenance issues immediately
•    Ensure hours of operation are communicated to visitors and facility is open during scheduled hours
•    Retail sales of product and services which include: firewood, concession items, ice and ice cream, and rentals (where applicable)
•    Responsible for inventory management and control – restocking of merchandise, general tidying and informing supervisor of any items that are low in stock

Continued Role Responsibilities

Customer Service and Communication:

    Provide exceptional customer service as the first point of contact for day users and overnight campers – greet and welcome all visitors in a friendly, approachable, and professional manner
•    Strong communication skills when working with visitors and coworkers, and an ability to interact in a friendly, informative, diplomatic, adaptable and professional manner
•    Provide accurate, concise and relevant information to park users regarding park facilities, services, activities, tours, directives, policies and regulations, as well as regional tourism opportunities and services
•    Receive, respond and manage all customer service emergencies, issues, complaints, concerns and other feedback in highly professional and appropriate manner, including referrals to other appropriate departments, as required such as caretaking, maintenance, and visitor services, and following up on any such actions as required
•    Assist and work closely with other parks program streams as required to ensure operational and visitors’ needs are met. (Park Rangers, Conservation Officers, Maintenance, Visitor Engagement and other Visitor Services Staff)
•    Identify and reports any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to supervisor
•    Become a park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) in order to assist the public with current information

As the Seasonal District Support (AS3), primary duties include assisting with and performing AS2 duties in addition to some front-line administrative and supervisory tasks such as:

•    Manage a POS System, till floats to ensure that staff are able to provide appropriate change to visitors at all times
•    Review and reconcile camping and retail sales revenue, enter on spreadsheets and complete bank deposits on a weekly basis
•    Input self-registration envelopes and relevant data into spreadsheets and reconciliation forms
•    Assist Information Officers with cash out discrepancies
•    Assist Supervisor with booth and store inventory to ensure proper supplies are available
•    Assist supervisor with coordinating cover-offs for any staff absences
•    Maintain open communication with other program areas to ensure visitors’ needs are met
•    Ensure Information Officer (IO) team receive appropriate training for business operations, reservation system, and GOA processes
•    Assist supervisor with coordinating cover-offs for any staff absences

Continued Role Resposibilities

As the Lead Information Officer (AS3), primary duties include assisting with and performing AS2 duties in addition to some front-line administrative and supervisory tasks such as:

•    Coordinate day-to-day tasks of the team and ensure daily procedures are followed
•    Provide ongoing support to IOs through regular check-ins on progress, one-on-one training, and seasonal performance reviews - empower IOs to be independent in their roles by setting clear expectations and processes for decision-making
•    Communicate effectively when working with visitors, staff and coworkers in a friendly, informative, diplomatic, adaptable and professional manner
•    Place orders for booth and store inventory (where applicable) to ensure the proper supplies are available prior to busy campground times
•    Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation
•    Support the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

•    Agility – You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.

•    Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics. 

•    Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties sucha s occasionally assisting the maintenance staff.

•    Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude. 

•    Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes. 

•    Creative Problem Solving –  Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.

Qualifications

Education and Experience:

Seasonal District Support  and Lead Information Officers (Administrative Support 3)
•    High School Diploma with at least 1 year of supervisory or leadership experience and customer service experience

Additional requirements to be successful in this role:

•    English language proficiency
•    Knowledge of Alberta Parks and direct experience with Reserve.AlbertaParks.ca
•    Available to work weekend and evening shifts occasionally during the season
•    Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher) 
•    Familiarity with campground operations, park regulations, campground etiquette and surrounding park amenities

Assets:

•    Independent problem- solving and adaptability
•    Ability to work both independently and in a team setting
•    Well-developed interpersonal and communication skills
•    A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
•    Outgoing, friendly personality that enjoys working with public in a team atmosphere
•    Knowledge of local tourism, amenities, local flora and fauna

Prior to employment, successful candidates will require proof of:
 
•    Valid Criminal Record Check 
•    Valid Class 5 Driver’s License
•    Valid Driver’s Abstract
•    Valid First Aid/CPR-C Certificate

Information Officer (Administrative Support 2)
•    High School Diploma with a preference with experience with point of sales machines, retail, cash handling and/or customer service

Additional requirements to be successful in this role:

•    English language proficiency
•    Available to work weekend and evening shifts during the season
•    Knowledge of and experience in computer use and a variety of computer software (including but not limited to: Excel, Outlook, Word, Publisher)

Assets:

•    Strong customer service skills
•    Outgoing, friendly personality that enjoys working with public in a team atmosphere
•    Knowledge of Alberta Parks and direct experience with Reserve.AlbertaParks.ca
•    Familiarity with campground operations, park regulations, campground etiquette and surround Park amenities
•    Ability to work both independently and in a team setting
•    Independent problem solving and adaptability
•    Valid First Aid/CPR-C certificate

Notes

Terms of Employment

•    These are seasonal wage opportunities starting the beginning of April/May and end in early September 2024.
•    Lead Information Officers and Information Officers will be required to work evenings, weekends and holidays throughout the duration of the summer as required.
•    The Seasonal District Support Admin may need to work occasional weekends, evenings and holidays during the peak summer season.

Notes

•    Those selected for an interview will need to supply three work related references.
•    The Seasonal District Support positions will be primarily based out of the Lac La Biche provincial building.
•    Training will be provided to successful candidates.
•    Shared rental accommodations may be available, dependent on Park location.

In your resume please indicate the month, year and date ranges of your education and experience, and if the experience was contract, part time, or full time.
 

How To Apply
Click on the “Apply Now” button.
 

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
 

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
 
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.


Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, please contact Alba Ngjelo at Alba.Ngjelo@gov.ab.ca.