Information Officer and District Admin Support

Role Responsibilities

We are looking for motivated, courteous and hard-working individuals with exceptional customer service skills to fill Information Officer positions for the following parks:
•    Cold Lake Provincial Park
•    Franchere Bay Provincial Recreation Area
•    Whitney Lakes Provincial Park – Based at Ross Lake Campground

We are also seeking a hard-working, professional, and motivated individual who possesses exceptional organizational abilities to fill a seasonal District Admin Support position located at the Lac La Biche Provincial Building.

We are currently looking to hire: 
•    6 Information Officers (AS2)
•    1 District Admin Support (AS3)

The Information Officer (AS2) duties include the day-to-day operations at the campground registration booth or camp store. Information Officers (IOs) are the first point of contact for visitors to Provincial Park campgrounds. Responsibilities include, but are not limited to, providing exceptional front-line customer service while registering campers and delivering information around park activities, regulations, and nearby amenities. Information Officers (IOs) are expected to provide a welcoming and inclusive environment for all visitors in-person, over the phone or online. Responsibilities also include cash handling, retail management and administrative duties utilizing software programs such as Excel, Store Manager, and AspiraOne. Information Officers need to have strong time management skills, pay attention to detail and work well under pressure. They must also possess strong conflict resolution skills to manage customer complaints and facilitate feedback.

Duties include but not limited to: 
•    Operate AspiraOne system to manage camper registrations, reservation changes, cancellations, check-outs, payments, and refunds.
•    Proficiency in operating a cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced. 
•    Maintain facility security and cleanliness through opening/closing procedures, organization, and prompt reporting of maintenance issues. Ensure operational readiness by communicating hours of operation and keeping facilities open as scheduled.
•    Retail sales of product and services which include firewood, concession items, ice and ice cream, and rentals (where applicable).
•    Manage inventory by restocking merchandise, maintaining order, and notifying supervisor of low stock.
•    Record necessary safety, accident or wildlife occurrence information on reports and ensure they are delivered to the appropriate member of staff in a timely manner.
•    Maintain lost and found records; tag and organize found items in an efficient manner
•    Support Park communications by distributing posters, brochures, and program. advertisements as directed. Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation.

Continued Role Resposibilities

•    Serve as a park specialist with detailed knowledge of park areas, natural and cultural history, programs, and current conditions to assist visitors effectively.
•    Handle customer service needs including emergencies, complaints, and feedback in a professional manner, coordinating with appropriate departments and ensuring follow-up.
•    Collaborate with other park program streams (Park Rangers, Conservation Officers, Maintenance, Visitor Engagement, and Visitor Services) to meet operational and visitor needs.

Please click on this link to view the job description for Information Officer (AS2).

The Seasonal District Admin Support (AS3) position has a combination of duties by assisting the team responsible for running daily operations of the park facilities such as the district office, registration booths, and camp stores. This position's primary purpose is to provide a front-line contact for Alberta Parks by providing excellent customer service, and current and effective information delivery. In addition, this position also provides support to the Visitor Services Supervisor through revenue tracking and reconciliation along with various administrative tasks.

Duties include but not limited to: 
•    Review and reconcile camping and retail sales revenue, record and manage data utilizing Excel, and prepare weekly bank deposits.
•    Support Information Officers in resolving cash-out discrepancies and ensuring financial accuracy.
•    Assist the Supervisor with booth and store inventory management to maintain adequate supplies.
•    Foster effective communication with other program areas to ensure operational efficiency and visitor satisfaction.
•    Coordinate and deliver training for Information Officers on business operations, reservation systems, and Government of Alberta (GOA) processes.
•    Provide support to the Visitor Services Supervisor by arranging coverage for staff absences.

Please click on this link to view the job description for Seasonal District Support (AS3).

Information Officers and the District Admin Support may encounter emotionally challenging situations, participate in conflict resolution, interact with irritated or difficult visitors or provide support during emergencies events or incidents. Applicants should be prepared to manage these circumstances with composure, sound judgment, and effective communication skills. Support resources are available through our employee assistance programs.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility – You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.

Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics.

Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties such as occasionally assisting the maintenance staff.

Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.

Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.

Creative Problem Solving – Occasionally challenges arise, and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.

Qualifications

Education and Experience required:

Information Officer (Administrative Support 2)
•    High school diploma

Equivalency:
•    Directly related experience may be considered on the basis of one year of experience for one year of education.

Additional requirements to be successful in this role (The listed conditions are not required at time of application but must be provided/verified prior to start date):
•    English language proficiency.
•    Available to work weekend and evening shifts during the season.
•    A valid, unrestricted Alberta Class 5 driver’s license or an equivalent Canadian license.
•    Criminal Record Check.
•    Recognized valid Standard First Aid certificate with CPR certification.
•    Strong computer skills including Microsoft Office (Excel, Word, Outlook and Publisher).

Assets
•    Familiarity with campground operations, campground etiquette and surrounding Park amenities. 
•    Experience with Shop.AlbertaParks.ca and/or AspiraOne.
•    Experience in customer service, cash handling and/or administration.

District Admin Support (AS3):
•    High School Diploma and one year of related experience in a retail, customer service and/or supervisory role.

Equivalency: 
•    Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience.

Continued Qualifications

Additional requirements to be successful in this role (The listed conditions are not required at time of application but must be provided/verified prior to start date):
•    Strong English language proficiency.
•    Available to work weekend and evening shifts occasionally during the season.
•    Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher). 
•    Current Standard First Aid and CPR Level "C"/AED Certificate.
•    A valid, unrestricted Alberta Class 5 driver’s license or an equivalent Canadian license.
•    A minimum 3-year Driver's Abstract.
•    Criminal Record Check.

Assets
•    Familiarity with campground operations, campground etiquette and surrounding Park amenities. 
•    Experience with Shop.AlbertaParks.ca and/or AspiraOne.
•    Experience in customer service, cash handling and/or administration.
•    Well-developed interpersonal and communication skills.
•    Independent problem-solving and adaptability.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Terms of Employment
•    Seasonal contract (starting April/May 2026, ending September 2026).
•    The Information Officer (AS2) positions are based on a 40-hr work week.  
•    The District Admin Support (AS3) position is based on a 36.25-hour work week. 
•    Evening and weekend work will be required. A premium is paid for these shifts. 
•    These positions require some outdoor work in a variety of weather conditions.
•    Adherence to Alberta Parks Uniform Policy.

Additional notes:
•    Shared rental staff housing may be available, dependent on the position location.
•    Training will be provided to successful candidates.
•    Those selected for an interview will need to supply three work related references, including your most recent or current Supervisor.

Any initial costs associated with obtaining required documents/checks as noted will be the responsibility of the candidate. However, some reimbursements may occur. Interview travel expenses will not be reimbursed. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Instructions for your Resume:
•    Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information. 
•    Indicate whether your work experience was casual, part-time or full-time.
•    Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week).

What We offer:
•    Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive 
•    Positive workplace culture and work-life balance.
•    Mentorship Programs.

Resources for applicants:
•    https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
•    https://www.alberta.ca/alberta-public-service-hiring-process.aspx
•    https://alis.alberta.ca/look-for-work/