Administrative Assistant

Role Responsibilities

Reporting to the Administrative Supervisor, the Administrative Assistant provides front-line support to Albertans accessing services in person and by telephone through Alberta Supports Resource Centres. The role assists clients in navigating programs and community resources, assesses individual needs to determine appropriate service delivery options, and provides comprehensive administrative support to ensure efficient program operations. Responsibilities also include processing payments and maintaining accurate financial transactions in accordance with government and ministry policies.

Key responsibilities include but are not limited to:

Reception

• Provide front-line service by phone and in person.
• Assess needs and determine appropriate service options.
• Identify urgent situations and de-escalate challenging interactions.
• Connect clients to programs, services, and community resources.
• Manage walk-ins, appointments, and client information updates.

Financial

• Process payments and financial documents in compliance with policy.
• Verify transactions for accuracy and authorization.
• Maintain financial records, reconciliations, and audit documentation.
• Support cheque processing, vendor updates, and direct deposits.

Program

• Support document processing and file maintenance.
• Manage mail, records, and client inquiries.
• Ensure compliance with program, security, and records policies.
• Contribute to a positive and collaborative team environment.

This role requires sound judgment, strong organizational skills, and the ability to adapt quickly in a fast-paced, changing environment. All while, providing professional client services, handling complex or sensitive situations with tact, maintaining confidentiality, and using initiative to support and improve administrative processes.

Please click on this Link to view the job description for this position.

APS Competencies

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Requirements

• High School diploma plus a minimum of two years of related administrative experience.
  
  

Equivalencies will be considered based on 1 year of experience for 1 year of education, or 1 year of education for 1 year of experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This permanent full-time position will work out of the Cold Lake Alberta Supports Centre, Monday to Friday, 8:15am – 4:30pm.

Travel may be required on an occasional basis to provide operational support to other offices.

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.