Canmore Nordic Centre Visitor Services Specialist

Role Responsibilities

Love the outdoors and connecting with people? Join our team at Canmore Nordic Centre Provincial Park, where you’ll help visitors explore, experience, and enjoy a world-class recreation destination.

Reporting to the Visitor Services Supervisor, the Visitor Services Specialist plays a key role in delivering exceptional service to visitors, event organizers, and stakeholders at Canmore Nordic Centre Provincial Park. As part of a dynamic team, you will be the first point of contact for guests—providing information, processing pass and ticket sales, and coordinating bookings for biathlon facilities and group use. You’ll also support a range of administrative and office functions that keep centre operations running smoothly. The successful candidate will demonstrate strong customer service and communication skills, with the ability to stay organized, multitask, and maintain accuracy in a fast-paced environment. A collaborative team player with attention to detail; experience with point-of-sale systems and office software is an asset.

Key responsibilities include but not limited to:

• Provide front-line visitor services and administrative support for Canmore Nordic Centre Provincial Park and the Kananaskis area. This includes delivering information in person, by phone, and online; updating trail conditions, weather, and event information; and supporting public safety communications.
• Process day tickets, season passes, and Kananaskis Conservation Passes using POS systems, while ensuring accurate cash handling and transaction reconciliation.
• Support facility and group bookings, including scheduling, client communication, invoicing, and maintaining booking systems. Assist with biathlon administration and ensure client needs and park guidelines are met.
• Contribute to marketing and communications by supporting social media, updating digital displays and external platforms, and helping develop promotional materials.
• Provide general administrative support, assist with occasional operations and first aid response, and support volunteer coordination as needed.

**Please click on this Link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Creative Problem Solving – You will have the ability to respond quickly and confidently to issues that may arise associated with sales, facility bookings and visitors requests.

Agility – You will have the ability to balance user expectations with resources available and considering competing interests.

Drive for Results – You will have the ability to maintain exemplary customer service while working in a busy multi-tasking office environment.

Build Collaborative Environments – You will deal with public customers and various stakeholders in a complex environment (sometimes with competing interests). Collaboration with internal colleagues is essential for this position.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

• High School Diploma with a minimum of one year of related experience.
• Equivalencies will be considered with one year of related education for one year of experience.

Assets

• Interest in outdoor activities and recreation environments.
• Familiarity with trail conditions and outdoor safety practices (ex. wildlife awareness, local regulations, emergency preparedness, first aid).

• Broad knowledge of the Kananaskis region, including backcountry terrain and trail networks.
• Previous experience in customer service or in a front-line public facing role.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

• Must be available to work on weekends as required

What we offer:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.

• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.