Director, Case Resolution

Role Responsibilities

Reporting to the Assistant Commissioner, Case Management (ACCM), this position is responsible for the case resolution function at the OIPC, which is comprised of the following:

1. Trying to settle any requests for reviews and complaints that are referred to the CR team by the Commissioner under the Acts. In performing this work, under direction from the Director, this team reviews access request decisions and complaints when they come in to determine jurisdiction, clarifies and confirms issues with applicants or complainants prior to case opening, and investigates matters under review or for which there is a complaint in order to resolve these matters in an expedited manner.
2. Trying to informally resolve investigations generated by the Commissioner (IGCs) that are assigned to the CR team.
3. Working with public bodies, custodians and organizations to improve timely resolution of case files.
4. Transitioning files that are not settled by the CR team to inquiry by working with the ACCM on formulating recommendations to the Commissioner about whether a file should transition to inquiry or be refused.
5. Working with adjudication to ensure smooth transition from the settlement phase of a review or complaint to inquiry.
6. Working with other teams in the office on ways to improve timelier reviews and management of complaints by the CR team including through the use of technology, such as AI.
7. Identifying trends and issues concerning non-compliance by public bodies, custodians and organizations and reporting them to senior leadership.
8. Working with the Engagement team on any resources needed by these bodies to improve compliance and to better inform the public about the work of the CR team.

Role Responsibilities Continued

The position is responsible for leading the CR team in conducting the work associated with the functions. The position includes developing and implementing performance measures and policy and procedure associated with the functions.

The position is responsible for developing guidance to inform stakeholders and the public about how we conduct our reviews and tools and resources to facilitate improved compliance. 

The position is a member of the Senior Leadership Team (SLT) and the Information Management Governance Committee (IMGC), and as a member of these teams has a number of additional responsibilities. 

This position Identifies opportunities for collaboration and team building in support of a cohesive team that understands, respects and supports all team members in their work as well as working with the SLT to build cross-team cohesion in support of a whole-office team approach to the work of the office.

To meet the challenges of this position you will have expert knowledge of Alberta’s access and privacy legislation. You will have significant experience in designing procedures for quality and efficiency, managing cases, and developing and implementing operational policies and procedures. You will also have significant experience in conducting investigations, dealing with parties who are in conflict, and interpretating legislation. You must possess strong decision-making and problem-solving abilities, including the ability to exercise sound judgment and common sense, and to act with integrity and be flexible and open to ideas. As the workload is significant, you must have the ability to effectively set priorities and delegate work when appropriate.

For a copy of the full job description, please visit this link.

Qualifications

A University Degree in a relevant field (e.g. law, information management, business administration, etc.) with a minimum of 8 years in the access and privacy field with experience in management and leadership positions with a focus on management of staff, investigating complaints and resolving disputes among multiple parties.  Related post-graduate degree and/or Industry-standard security certifications would be an asset.  Equivalencies may be considered.

What We Offer

• A first-year vacation grant for new hires to the Alberta Public Service, plus vacation earned each month.
• Management Vacation supplement:  Management employees receive 5 additional work days of vacation at the beginning of each calendar year.
• Paid statutory holidays following Government of Alberta leave directives, including Holiday closure in December.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home (which is currently being piloted) and modified work schedule agreements.
• Comprehensive benefits plan.
• Management Employee Pension plan.
• Health Spending Account (HSA).

Notes

This position could be located in either Edmonton or Calgary.  The successful candidate will be required to undergo a Level 1 Security screening. 

Hours of work: 8:15 a.m. - 4:30 p.m. Monday to Friday (36.25 hours/week)