Visitor Services Attendants and Visitor Services Crew Leads

Role Responsibilities

For summer 2026, we are seeking individuals who have a passion for people and enjoy working in a fast-paced environment to join our team in our Sikome Aquatic Facility. If you are interested in working as a Visitor Services Attendant or Crew Lead, apply today!

We are currently looking to hire:
•    17 Visitor Services Attendants
•    3 Visitor Services Crew Leads

As a Visitor Services Attendant, duties and responsibilities include:

•    Daily opening and closing of facility work areas.
•    Greet visitors, monitor entry and exit gates, carry out voluntary bag checks, provide relevant daily information and direct to appropriate payment kiosks.
•    Process card and cash payments for admissions, retail merchandise items using approved Government of Alberta procedures and Point-of Sales (POS) systems.
•    Reconcile POS receipts and cash sales at end of each shift.
•    Prepare and process payment for concession items following Safe Food Handling Guidelines. 
•    Clean and sanitize concession counters, equipment, prep areas as required throughout shifts.
•    Restock, rotate and maintain retail and concession inventory. 
•    Assist with crowd control, enforcing facility regulations and emergencies as directed.
•    Assist customers with information requests and complaint resolutions. 
•    Light manual labor and janitorial duties such as moving and cleaning concession equipment, washing floors, sweeping, recycling, changing garbage, cleaning staff washrooms, vacuuming, picking up garbage and debris on the beach, etc.
•    Other duties as assigned.

Please click on this link to view the job description for Visitor Services Attendant (AS2).

Continued Role Responsibilities

As a Visitor Services Crew Lead, duties and responsibilities include:
•    In addition to Visitor Services Attendant responsibilities listed above, Visitor Services Crew Leads are also responsible for administrative and supervisory duties which include but are not limited to: 
     o    Prepare facility for seasonal opening – cleaning and set up of buildings, offices, safety boards, storage/staging areas, assessment and replenishment of equipment (concession equipment, POS equipment, communication equipment etc.), prep and update files, required forms and manuals.  
     o    Assist with hiring, set up and conduct seasonal staff orientations, training and competency evaluations.
     o    Manage day to day workflow and priorities.
     o    Daily supervision of Visitor Service Attendants in all aspects of job performance and operational requirements including staff scheduling, performance coaching, mentoring and conducting performance reviews and on-site assisting staff with access to required systems.
     o    Reconcile daily revenue, balance floats, prepare bank deposits/cash pickups.
     o    Provide supervision coverage to Safety Ambassadors in absence of a Safety Ambassador Crew Lead. 
     o    Perform required Occupational Health & Safety (OHS) requirements such as completion of monthly facility and vehicle inspections, update safe work procedures, hazard assessments and emergency procedures, staff training, incident reporting, WCB reporting, etc.
     o    Assist facility staff with visitor complaint/conflict resolution.
     o    Order, pickup and maintain inventory for required equipment, stock and supplies. 
     o    Enter and maintain employee records (training, performance, attendance records, payroll information etc.) into appropriate systems.
     o    Maintain facility statistics and daily reports.
     o    Work weekly scheduled Visitor Service Attendant shifts is required. Cover breaks and vacant shifts as required. 
     o    Prepare facility for seasonal closing.
     o    Assist supervisor with other tasks as assigned.

Please click on this link to view the job description for Visitor Services Crew Lead (AS3).

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility – ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

Build Collaborative Environments – leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Systems Thinking – understands how the work done is part of a larger integrated environment. Looks beyond own area and considers how own work impacts the work and success of others.

Creative Problem Solving – ability to assess options and implications in new ways to achieve outcomes and solutions.

Develop Self and Others – a commitment to learning and the desire to invest in the development of the capability of yourself and others.

Qualifications

Education and Experience required:

Visitor Services Attendant – Administrative Support 2 (AS2)
•    High school diploma
•    Preferred experience - 6 months customer service and cash handling experience. Experience working in a high-volume environment with a concession. 
•    Must be 18 years of age.

Equivalency: 
•    Directly related experience may be considered on the basis of one year of experience for one year of education.

Visitor Services Crew Lead – Administrative Support 3 (AS3):

•    High School Diploma and minimum of 12 months (2000 hours) cash handling and supervisory experience in a high-volume customer service setting with a concession.
•    Alberta Class 5 (Full) Driver’s License or equivalent.
•    Final Candidates will be required to provide a standard 3-year Driver’s Abstract prior to commencement. 
•    Must be 18 years of age.

Equivalency: 
•    Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience.

Additional Assets to be successful in either role:
•    Exceptional communication skills and comfort level in dealing with difficult customer interactions or complaints.
•    Excellent English verbal and written communication skills and comfort dealing with people from diverse backgrounds. 
•    Demonstrated ability to work effectively in a busy facility type environment and remain composed and calm in stressful or emergency situations.
•    Proficiency with Microsoft Outlook, Word and Excel.
•    Basic knowledge of Fish Creek Provincial Park amenities.
•    Good listening and conflict resolution skills.  
•    Fluent in languages other than English.

Continued Qualifications

Certifications:

For Visitor Services Attendant positions:
•    AHS Safe Food Handling Certificate (current).
•    Prior to hire, recognized current intermediate Standard First Aid and CPR Level “C”/AED Certificate will be needed.
•    Prior to hire, proof of WHMIS training completion will be needed.

For Visitor Services Crew Lead positions:
•    AHS Food Sanitation and Hygiene Course (equivalent to FS1) (current). 
•    Prior to hire, recognized current intermediate Standard First Aid and CPR Level “C”/AED Certificate will be needed.
•    Prior to hire, proof of WHMIS training completion will be needed.

Visitor Service Attendants and Visitor Services Crew Leads may encounter emotionally challenging situations, participate in conflict resolution, interact with irritated or difficult visitors or provide support during emergency events or incidents. Applicants should be prepared to manage these circumstances with composure, sound judgement, and effective communication skills. Support resources are available through our employee assistance programs.

The successful candidate must successfully complete all in-house training. The ability to work both independently and as part of a team while demonstrating the Alberta Public Service values of respect, integrity, accountability and excellence are essential for success in this position.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Approximate start/end dates:
For Visitor Services Attendants: 
•    Mandatory orientation and training – mid June.
•    Scheduled shifts start – late June.
•    Shift end dates vary from mid-August to September (Labour Day)

For Visitor Services Crew Leads:
•    Position start dates vary (1 position – early April, 1 position – mid May, 1 position – late May) 
•    Position end dates vary (2 positions – late August, 1 position – mid September).

Terms of Employment
•    You have the opportunity to work up to 40 hours per week and will be paid for the number of hours worked. STAFFING NEEDS ARE IMPACTED BY WEATHER AND LOW VISITOR ATTENDANCE. SCHEDULED HOURS ARE NOT GUARANTEED.
•    All positions require you to work various shifts including evenings, both days of the weekend and holidays.

Staff must be available to work a minimum of 4 shifts per week. Shifts could include working up to 10 hours per day and are scheduled between 9:30 a.m. – 8 p.m.

•    There is no opportunity to take extended time off during the 9 weeks of operation.
•    Wearing a uniform is required.
•    Schedules will be assigned.

In your Cover Letter, please indicate your position preference.

Any initial costs associated with obtaining required documents/checks as noted will be the responsibility of the candidate. However, some reimbursements may occur. Interview travel expenses will not be reimbursed. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Instructions for your Resume:
•    Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information. 
•    Indicate whether your work experience was casual, part-time or full-time.
•    Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week). 

Continued Notes

What We offer:
•    Cultural Awareness and Support: We recognize the significance of Indigenous cultural practices and will work with employees to ensure they have the flexibility and support needed to participate in ceremonies, traditions, and other cultural commitments.
      o    Indigenous candidates are strongly encouraged to apply. Alberta Parks is committed to building a workforce that reflects the communities we serve and welcomes applications from First Nations, Métis, and Inuit individuals.
•    Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive 
•    Positive workplace culture and work-life balance.
•    Mentorship Programs.

Resources for applicants:
•    https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
•    https://www.alberta.ca/alberta-public-service-hiring-process.aspx
•    https://alis.alberta.ca/look-for-work/