Visitor Services Attendants and Crew Leads

Posting Date: Mar 30, 2024

Location: Calgary, AB

Company: Government of Alberta

Job Information
Job Title: Visitor Services Attendants and Visitor Services Attendant Crew Leads  
Job Requisition ID: 54661
Ministry: Forestry and Parks
Location: Calgary – Sikome Aquatic Facility (Fish Creek Provincial Park) 
Full or Part-Time: ​​​​​​​Full-time, up to 40 hours per week
Lifeguard Crew Leads – Late May to September 2024
Lifeguards – Late June to September

 
Hours of Work: 40 hours per week
Permanent/Temporary: Wage, Seasonal 
Scope: ​​​​​​​Open Competition

Closing Date: Open Until Suitable Candidates Found 

Classification and Salary

 Administrative Support 2 (AS2) – Visitor Services Attendant:

 Based on 40 hours per week: $19.94 - $24.26 per hour

Administrative Support 3 (AS3) – Visitor Services Attendant Crew Lead: 
Based on 40 hours per week: $21.95 - $26.81 per hour

In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave:
•    5.2 percent of regular wage earnings instead of paid holidays 
•    6 percent of regular wage earnings instead of annual vacation pay


In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:
•    $3.25 per hour for weekends and holidays
•    $2.75 per hour for evenings


The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported.
For more information on diversity and inclusion, please visit:
https://www.alberta.ca/diversity-inclusion-policy.aspx

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information on Park locations visit: https://albertaparks.ca/

Fish Creek Provincial Park, located in Calgary, is one of the largest urban protected areas in Canada and is enjoyed by millions of visitors annually.  

The park is home to the Sikome Aquatic Facility, a popular outdoor recreation swimming area that includes a large artificial lake with treated water, sand beach, a small concession and beach retail shop. A dedicated team of Lifeguards (Safety Ambassadors)  and Visitor Service Attendants provide outstanding service to Sikome visitors. 
​​​​​​​

Role Responsibilities

For summer 2024, we are seeking individuals who have a passion for people and enjoy working in a fast-paced environment to join our team in our Sikome Aquatic Facility. If you are interested in working as a Visitor Services Attendant or Crew Lead, apply today!

We are currently looking to hire:
•    15 Visitor Services Attendants
•    3 Visitor Services Attendant Crew Leads

As a Visitor Services Attendant, duties and responsibilities include:
•    Daily opening and closing of facility work areas
•    Greet visitors, monitor entry and exit gates, carry out voluntary bag checks, provide relevant daily information and direct to appropriate payment kiosks
•    Process payments for admissions, retail merchandise items using approved Government of Alberta procedures and Point-of Sales (POS) systems
•    Reconcile POS receipts and cash sales at end of each shift
•    Prepare and process payment for concession items as required by Safe Food Handling Guidelines 
•    Clean and sanitize concession counters, equipment, prep areas as required throughout shifts
•    Restock, rotate and maintain retail and concession inventory 
•    Assist with crowd control, enforcing facility regulations and emergencies as directed
•    Assist customers with information requests and complaint resolutions 
•    Light manual labour and janitorial duties such as moving and cleaning concession equipment, washing floors, sweeping, recycling, changing garbages, cleaning washrooms, vacuuming, picking up garbage and debris on the beach etc.
•    Other duties as assigned

Continued Role Responsibility

As a Visitor Services Attendant Crew Lead duties and responsibilities include:

In addition to Visitor Services Attendant responsibilities listed above, Visitor Services Attendant Crew Leads are also responsible for administrative and supervisory duties which include but are not limited to:
•    Prepare facility for seasonal opening – cleaning and set up of buildings, offices, safety boards, storage/staging areas, assessment and replenishment of equipment (concession equipment, POS equipment, communication equipment etc.), prep and update files, required forms and manuals  
•    Assist with hiring, set up and conduct seasonal staff orientations, training and competency evaluations
•    Manage day to day work flow and priorities
•    Daily supervision of Visitor Service Attedants in all aspects of job performance and operational requirements including staff scheduling, performance coaching, mentoring and conducting performance reviews and assisting staff with access to required systems
•    Reconcile daily revenue, balance floats, prepare bank deposits / cash pickups
•    Provide supervision coverage to Safety Ambassadors in absence of a Safety Ambassador Crew Lead 
•    Perform required Occupational Health & Safety (OHS) requirements such as completion of facility and vehicle inspections, update safe work procedures, hazard assessments and emergency procedures, staff training, incident reporting, WCB reporting etc
•    Assist facility staff with visitor complaint/conflict resolution
•    Order, pickup and maintain inventory for required equipment, stock and supplies 
•    Enter and maintain employee records (training, performance, attendance records, payroll information etc.) into appropriate systems
•    Maintain facility statistics and daily reports
•    Working weekly scheduled Visitor Service Attendant shifts is required. Cover breaks and vacant shifts as required when not on rotation.  
•    Prepare facility for seasonal closing
•    Assist supervisor with other tasks as assigned 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Competencies relevant to Maintenance Worker positions include:

Agility – ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

Build Collaborative Environments – leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Systems Thinking – understands how the work done is part of a larger integrated environment.  Looks beyond own area and considers how own work impacts the work and success of others.

Creative Problem Solving – ability to assess options and implications in new ways to achieve outcomes and solutions.

Develop Self and Others – commitment to learning and the desire to invest in the development of the capability of yourself and others.

Qualifications

Education and Experience

Visitor Services Attendant – Administrative Support 2 (AS2)
•    High School Diploma with a preference for 6 months customer service and cash handling experience
•    Must be 18 years of age 

Visitor Services Attendant Crew Lead – Administrative Support 3 (AS3) 
•    High School Diploma with a minimum of 12 months of experience with preference for supervisory experience in a waterfront environment, cash handling, payment processing and concession experience
•    Class 5 (Full) Driver’s License
•    Must be 18 years of age

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Additional Assets to be successful in either role:  
•    Exceptional communication skills and comfort level in dealing with difficult customer interactions or complaints 
•    Excellent English verbal and written communication skills and comfort dealing with people from diverse backgrounds 
•    Demonstrated ability to work effectively in a busy facility type environment and remain composed and calm in stressful or emergency situations
•    Proficiency with Microsoft Outlook, Word and Excel
•    Basic knowledge of Fish Creek Provincial Park amenities
•    Good listening and conflict resolution skills  
•    Fluent in languages other than English

Certifications

For Visitor Services Attendant positions
:
•    AHS Safe Food Handling Certificate (current)
•    Standard  First Aid Certificate (current within two years)

For Visitor Services Attendant Crew Lead positions:
•    AHS Food Sanitation and Hygiene Course (completion within 3 years) 
•    Standard First Aid Certificate (current)

The successful candidate must successfully complete all in-house training. The ability to work both independently and as part of a team while demonstrating the Alberta Public Service values of respect, integrity, accountability and excellence are essential for success in this position.

Notes

Approximate start dates:

For Visitor Services Attendants
•    Mid June – mandatory site orientation and training
•    Late June – mid August to September – scheduled shifts begin late June, various end dates beginning mid August

For Visitor Services Attendant Crew Leads:
•    Position start dates vary (1 position - late May, 2 positions – mid June) 
•    Position end dates vary (1 position - late August, 2 positions - early September)

Terms of employment:
•    You have the opportunity to work up to 40 hours per week and will be paid for the number of hours worked. STAFFING NEEDS ARE IMPACTED BY WEATHER AND LOW VISITOR ATTENDANCE. SCHEDULED HOURS ARE NOT GUARANTEED.
•    All positions require you to work various shifts including evenings, weekends and holidays. 
•    Staff must be available to work a minimum of 3 shifts per week and can expect to work at least one weekend and some evening shifts. Shifts could include working up to 10 hours per day. Schedules will be assigned. 
•    Wearing a uniform is required

In your Cover Letter, please indicate your position preference.

In your resume
:
•    Include date ranges (month and year) associated with all education and work experience
•    Indicate whether your work experience was casual, part-time (PT) or full-time (FT) 
•    Example:  Legal Assistant: Jan 2016 – June 2019 (PT 3 eight hour  shifts per week) 
 

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.



Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, please contact Alba Ngjelo at Alba.Ngjelo@gov.ab.ca