Tenancy Dispute Officer

Role Responsibilities

As a Tenancy Dispute Officer, you will serve as an independent decision-maker, helping landlords and tenants resolve disputes fairly, efficiently, and in accordance with Alberta legislation. This role requires sound judgment, strong analytical skills, and the ability to navigate complex situations with professionalism and impartiality.

Key responsibilities include:

• Conduct hearings and adjudicate residential tenancy disputes under the Residential Tenancies Act (RTA), Mobile Home Sites Tenancy Act (MHSTA), and related regulations.
• Assess and weigh evidence, determine credibility, and make well-reasoned, legally sound decisions.
• Interpret and apply legislation, regulations, policies, and procedural rules to a variety of tenancy matters.
• Determine appropriate remedies and issue clear, comprehensive written decisions.
• Communicate effectively with landlords, tenants, and legal representatives through exceptional listening, speaking, and writing skills.
• Manage electronic case files and maintain accurate records using Office 365 applications and an online case management system.
• Ensure hearings and file management activities are conducted in accordance with established Rules of Practice and Procedure and the Code of Conduct for Tenancy Dispute Officers.
• Work independently with minimal supervision while maintaining a high standard of professionalism, objectivity, and accountability.
• Support team operations and, on occasion, provide leadership by acting as a Team Lead
• Conduct 5- 10 hearings disputes daily.

Please  click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking: you will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service.

Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions.

Agility: you will need to provide results in a complex, diverse and changing environment.

Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.

Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing. 

Qualifications

Minimum requirements

• University degree in a related field (Public Administration, Business, Commerce, or Law) 
• Minimum of 4 years experience on an administrative tribunal or in an adjudicative capacity
• Experience with or knowledge of Alberta’s residential tenancy legislation and other provincial and federal statutes that may impact the hearing process (Charter of Rights and Freedoms, Provincial Offences Procedures Act, Alberta’s Minimum Housing and Health Standards, and the Civil Enforcement Act.)
• Eligible to meet the requirements to become a Commissioner of Oaths. 

Assets

• Formal training or certification in decision-making, decision writing, legislative interpretation, or conflict resolution processes such as arbitration, mediation, or conciliation, supported by practical experience applying these skills 
• Experience with or knowledge of administrative law and the operation and functioning of administrative tribunals in Alberta and/or other jurisdictions.
• Experience with or knowledge of basic legal terminology. 

Equivalencies

• One year of education for one year of related experience or
• one year of related experience for one year of education. 

Minimum Recruitment Standards outline the minimum education and experience required for appointment to a job classification. 

Notes

One full-time, permanent position located in Calgary or Edmonton may be filled from this competition and it may also be used to fill future vacancies.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer

• Working for the Alberta Public Service
• Management Employees Pension Plan (MEPP)
• Alberta Public Service Benefit Information
• Professional Learning and Development 
• Research Alberta Public Service Career tool
• Positive workplace culture and work-life balance.