Supervisor, Program Administration

Role Responsibilities

Reporting to the Public Guardian (PG), the Supervisor, Program Administration plays a key role in leading administrative teams, improving program operations, and ensuring compliance with legislation governing the Office of the Public Guardian and Trustee. This includes adherence to the Adult Guardianship and Trusteeship Act (AGTA), Personal Directives Act (PDA), and Mental Health Act.

The position involves developing, implementing, and improving branch policies and procedures to ensure that administrative service delivery meets the highest standards of quality and efficiency.

Key Responsibilities: 

Program Development and Continuous Improvement:

• Develop and enhance policies, procedures, and processes to improve administrative service delivery.
• Provide expert advice and support to management on court applications for adult guardianship, co-decision making, and trusteeship.
• Contribute to identifying issues, developing options, and implementing solutions for program improvement.

Team Supervision:

• Lead and supervise regional administrative teams (AS3 and AS4 levels) involved in guardianship, co-decision making, and trusteeship applications.
• Oversee the preparation and processing of court documents, ensuring compliance with legislation, policies, and protocols.
• Manage the screening of court documents for completeness prior to approval and filing with the Clerk of the Court, Court of King’s Bench.

Regional Office Operations:

• Ensure smooth administrative and operational services in regional offices.
• Provide comprehensive support to maintain efficiency and compliance with internal and external requirements.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Qualifications

Minimum Requirements:

• One-year certificate in a related field plus two years related experience; or equivalent as described. 

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience. 

Assets:

• Demonstrated program improvement skills and experience.
• Experience leading or supervising a team.
• Experience managing collaborative internal and external relationships.
• Experience with legal documents or Court applications.
• Demonstrated knowledge of various computer software programs (Microsoft Office/M365) at an advanced level acquired through related education or a combination of education and experience.
• A diploma in a related field.
• Excellent written and verbal communication skills.
• Demonstrated knowledge of policies, procedures, or legislation of the Office of the Public Guardian and Trustee.
• Project Management experience.
• Records Management experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: 36.25 hours per week, Monday – Friday. 

Cover letter is required and will be used to evaluate written communication skills. 

Final candidates will be required to undergo security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs