Visitor Services Attendants & Supervisor

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Posting Date: Mar 3, 2023

Location: Calgary - Sikome Aquatic Facil, AB

Company: Government of Alberta

Job Information

Job Title: Visitor Services Attendants & Team Supervisors

Job Requisition ID: 39724

Ministry: Forestry, Parks and Tourism

Location: Calgary - Sikome Aquatic Facility (Fish Creek Provincial Park)

Full or Part-Time: Full-time & Part-time positions

Hours of Work: 40 hours per week

Regular/Temporary: Wage, Seasonal 

Scope: Open 

Closing Date: Open until suitable candidate(s) found

Classification: Attendants – Administrative Support 2
                       Supervisor – Administrative Support 3

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx


Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.
For more information on Park locations visit: https://albertaparks.ca/.


Fish Creek Provincial Park, located in Calgary, Alberta, is one of the largest urban protected areas in Canada and is enjoyed by millions of visitors annually. The park is home to the Sikome Aquatic Facility, a popular outdoor beach and recreation swimming area that includes a large artificial lake with treated water and sand beach, a small concession and beach shop.

Role

Alberta Parks is seeking individuals who have a passion for people, enjoy working in a fast-paced environment and have excellent customer service skills to work the 2023 summer season at the Sikome Aquatic Facility. This is an approximately 9 week term. 

We are currently looking to hire:

  • 3 Visitor Services Team Supervisors
  • 15 Visitor Services Attendants 


All positions will require you to work various shifts including evenings, weekends and holidays.  You have the opportunity to work up to 40 hours per week and will be paid for number of hours worked. 

Visitor Services Attendant primary duties include but are not limited to:

  • Daily opening and closing of facility work areas
  • Monitoring  entry and exit gates
  • Greet visitors, monitor entry and exit gates, carry out voluntary bag checks and direct to appropriate payment kiosks
  • Provide relevant daily information, process payments for admissions, retail merchandise and concession items using approved Government of Alberta procedures and Point-of Sales (POS) systems
  • Reconcile POS receipts and cash sales at end of each shift
  • Prepare  and sell concession items as required by Safe Food Handling Guidelines 
  • Clean and sanitize concession counters, equipment, prep areas as required throughout shifts
  • Restock, rotate and maintain retail and concession inventory 
  • Assist with crowd control, enforcing facility regulations and emergencies as directed
  • Assist customers with information requests and complaint resolutions 
  • Light manual labour and janitorial duties such as moving and cleaning concession equipment, washing floors, sweeping, recycling, changing garbages, cleaning washrooms, vacuuming, carrying stock is required.


Visitor Services Team Supervisor primary duties include performing the duties mentioned above in addition to administrative and supervisory tasks. These additional tasks include but are not limited to: 

  • Provide direct supervision to the Visitor Services Attendant team to ensure the daily operation of the facility is in compliance with all governing bodies policies , procedures and requirements
  • Set up seasonal orientation and required positional training
  • Manage day to day work flow and priorities 
  • Assist with staff hiring 
  • Cover staff breaks and vacant shifts. Working a regularly scheduled VSA shift is required. 
  • Prepare facility for season opening  and seasonal shut down.  Performing some light manual labor and janitorial duties is required.   
  • Assist facility staff with visitor complaint/conflict resolution
  • Reconcile daily revenue, balance floats, prepare bank deposits / cash pickups
  • Coach, mentor and monitor employee performance to help achieve success,
  • Assist with performance evaluations; approve time entries prior to submission to payroll
  • Enter and maintain employee records (training, performance, attendance records, payroll information etc.) into appropriate systems
  • Track retail and concession inventory; order and pick up supplies 
  • Assist Supervisor with other tasks as assigned 

Qualifications

Visitor Services Attendant (Administrative Support 2)

  • High School Diploma
  • Preference for 6 months customer service, cash handling and concession experience in a busy setting
  • AHS Safe Food Handing Certificate
  • Must be 18 years of age on or before June 15
  • Current Standard First Aid Certificate


Visitor Services Team Supervisor (Administrative Support 3) 

  • High school diploma plus one year of related experience
  • Preference for customer service, cash handling  and concession operation  experience in a supervisory role
  • AHS Food Sanitation and Hygiene Course (completion within 3 years) 
  • Must be 18 years of age on or before June 15
  • Current Standard First Aid Certificate
  • Class 5 Driver’s License


Additional Assets to be successful in either role:  

  • Exceptional communication skills and comfort level in dealing with difficult customer interactions or complaints 
  • Excellent English verbal and written communication skills and comfort dealing with people from diverse backgrounds 
  • Demonstrated ability to work effectively in a busy facility type environment and remain composed and calm in difficult or stressful situations
  • Proficiency with Microsoft Outlook, Word and Excel
  • Basic knowledge of Fish Creek Provincial Park amenities
  • Good listening and conflict resolution skills  
  • Fluent in languages other than English 


The successful candidate must successfully complete all in-house training. The ability to work both independently and as part of a team while demonstrating the Alberta Public Service values of respect, integrity, accountability and excellence are essential for success in this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. Below is a list of the APS competencies required for success in this role.

Agility - ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

Build Collaborative Environments – leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Systems Thinking - understands how the work done is part of a larger integrated environment.  Looks beyond own area and considers how own work impacts the work and success of others

Creative Problem Solving – ability to assess options and implications in new ways to achieve outcomes and solutions

Develop Self and Others – A commitment to learning and the desire to invest in the development of the capability of yourself and others.

This link will assist you with understanding competencies: https://www.alberta.ca/assets/documents/psc-alberta-public-service-competency-model.pdf

Salary

Visitor Services Attendant (Administrative Support 2) based on up to 40 hours per week: $19.64 - $23.90 per hour

Visitor Services Team Supervisor (Administrative Support 3) based on up to 40 hours per week: $21.62 - $26.42 per hour

For both roles: Additional pay of $3.25 per hour for any hours worked after 3 PM on Fridays and weekends.

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

  • 5.2 percent of regular wage earnings instead of paid holidays 
  • 6 percent of regular wage earnings instead of annual vacation pay

Notes

Terms of Employment

For the Visitor Services Attendant role: (up to 15 positions)

  • Mid-June to mid Aug / Sept (various start / end dates)
  • Shifts are generally 25 – 36 hours per week; shifts are assigned and could include working up to 10 hour per day, depending on operational need


For the Visitor Services Team Supervisor role: (3 positions) 

  • Position start dates vary (1-early May, 1-early June, 1-mid June).  
  • Position end dates vary (1-mid August, 2-early September)
  • Shifts are scheduled / assigned for up to 40 hours per week based on up to 10 hours per day, depending on operational need 


For all positions: 

  • STAFFING NEEDS ARE IMPACTED BY WEATHER AND LOW VISITOR ATTENDANCE. SCHEDULED HOURS ARE NOT GUARANTEED. 
  • You should be available to work evenings, weekends and stat holidays throughout the summer (mid-June to Labor Day).  
  • TIME OFF REQUESTS DURING THE SEASON may not be able to be accommodated depending on operational need. 
  • Requirement to wear uniform and name tag 


In your Cover Letter, please state your position preference.

 In your resume:

  • Include date ranges (month and year) associated with all education and work experience
  • Indicate whether your work experience was casual, part-time (PT) or full-time (FT) 
    • Example:  Legal Assistant: Jan 2016 – June 2019 (PT 3 eight hour  shifts per week) 

How To Apply

Click on the “Apply Now” button.  

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system. 

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account. 

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant. 

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.  

Resources for applicants:


It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/iqas-overview.aspx. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca.

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.