Safety Ambassador Team Superv

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Posting Date: Mar 3, 2023

Location: Calgary - Sikome Aquatic Facil, AB

Company: Government of Alberta

Job Information

Job Title: Safety Ambassador (Lifeguard) & Safety Ambassador (Lifeguard) Team Supervisor

Job Requisition ID: 39725

Ministry: Forestry, Parks and Tourism

Location: Calgary - Sikome Aquatic Facility (Fish Creek Provincial Park)

Full or Part-Time: Full-time & Part-time positions

Hours of Work: 40 hours per week

Regular/Temporary: Wage, Seasonal 

Scope: Open 

Closing Date: Open until suitable candidate(s) found

Classification: Lifeguard (Safety Ambassador) – Administrative Support 2
                        Lifeguard (Safety Ambassador) Supervisor – Administrative Support 3

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

 

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.
For more information on Park locations visit: https://albertaparks.ca/.

 

Fish Creek Provincial Park, located in Calgary, Alberta, is one of the largest urban protected areas in Canada and is enjoyed by millions of visitors annually. IThe park is home to the Sikome Aquatic Facility, a popular outdoor beach and recreation swimming area that includes a large artificial lake with treated water and sand beach, a small concession and beach shop.

Role

Alberta Parks is seeking individuals who have a passion for people, enjoy working in a fast-paced environment and have excellent customer service skills to work the 2023 summer season at the Sikome Aquatic Facility. This is an approximately 9 week term. 

We are currently looking to hire:

  • 3 Safety Ambassador (Lifeguard) 
  • 15 Safety Ambassador (Lifeguard) Team Supervisors


As a Safety Ambassador (Lifeguard) , duties and responsibilities include:

  • Daily opening of facility which includes set-up and cleaning of work areas, equipment and necessary shift supplies
  • Ensure the safety of visitors by monitoring  waterfront on foot, from elevated platforms and on paddleboards to ensure visitors are using the facility in a safe manner 
  • Provide safety supervision, safety education and assistance to facility visitors.
  • Monitor visitor activity to ensure compliance with the facility conditions of use and safety requirements including watch of fenced area (includes grass areas, the beach, along the waterfront, in change rooms/washrooms 
  • Perform water rescues and assistance in emergencies as required 
  • Respond to emergency situations,  administer minor First Aid to visitors as required, administer emergency First Aid until emergency response teams arrival
  • Clear the facility and provide crowd control during severe weather events, emergencies, locating lost children etc.
  • Assist with visitor complaint/conflict resolution
  • Complete required paperwork, payroll entry, incident reporting as required
  • Daily cleaning of staff areas, offices and safety equipment work areas.
  • Daily closing of facility which includes clearing the facility of patrons, cleaning of work areas, security safety and rental equipment and supplies, locking facility gates and shower/bathrooms.  
  • Performing light manual, maintenance and janitorial  duties is required (raking sand, leaves, sweeping deck areas, cleaning bathrooms, picking up garbage on the beach etc))

Role Continued...

As the Safety Ambassador (Lifeguard) Team Supervisor, primary duties include performing the duties mentioned above in addition to administrative and supervisory tasks.  These additional tasks include but are not limited to: 

  • Prepare facility for current season opening – cleaning and set up of buildings, offices, safety storage/staging areas, equipment etc., ordering supplies, updating and replenishing of files, required forms and manuals; assist with seasonal shutdown 
  • Inspection, assessment and replenishment of First Aid supplies, safety equipment, lifejackets, AEDs etc. for upcoming season
  • Assist with hiring Safety Ambassadors (Lifeguard) and Visitor Services Attendant staff; set up and conduct staff orientation, training and competency evaluations 
  • Daily supervision of Safety Ambassadors in all aspects of job performance and operational requirements including staff scheduling, performance coaching, mentoring and conducting performance reviews 
  • Monitor Provide supervision coverage to Visitor Service Attendants in absence of the Visitor Service Attendants Team Lead 
  • Perform required Occupational Health & Safety (OHS) requirements such as completion of facility and vehicle inspections, update safe work procedures, hazard assessments and emergency procedures, staff training, incident reporting
  • Assist facility staff with visitor complaint/conflict resolution
  • Order/pickup/inventory required equipment, stock and supplies; 
  • Enter and maintain employee records (training, performance, attendance records, payroll information etc.) into appropriate systems
  • Cover breaks and vacant shifts on the rotation.  Working regularly scheduled shifts in the rotation is required.
  • Assist supervisor with other tasks as assigned

Qualifications

Safety Ambassador (Lifeguard) – (Administrative Support 2)

  • High School Diploma
  • 1-2 years lifeguarding experience
  • National Lifeguard-Pool or National Lifeguard-Waterfront Certification (current within two years) 
  • CPR-C/AED or CPR- HCP/AED (current within 1 year) certification 
  • Standard or Advanced First Aid certification (current within two years)
  • Must be 18 years of age on or before June 15


Safety Ambassador (Lifeguard) Team Supervisor – (Administrative Support 3) 

  • High school diploma plus one year of related experience
  • Preference for waterfront lifeguard experience in a supervisory role 
  • Preference 24 months lifeguarding experience
  • National Lifeguard-Pool or National Lifeguard-Waterfront Certification (current within two years) 
  • CPR-C/AED or CPR- HCP/AED (current within 1 year) certification 
  • Standard or Advanced First Aid certification (current within two years)
  • Class 5 (Full) driver’s license
  • Must be 18 years of age on or before June 15


Additional Assets to be successful in either role:  

  • Exceptional communication skills and comfort level in dealing with difficult customer interactions or complaints 
  • Excellent English verbal and written communication skills and comfort dealing with people from diverse backgrounds 
  • Demonstrated ability to work effectively in a busy facility type environment and remain composed and calm in stressful or emergency situations
  • Proficiency with Microsoft Outlook, Word and Excel
  • Basic knowledge of Fish Creek Provincial Park amenities
  • Good listening and conflict resolution skills  
  • Fluent in languages other than English 


The successful candidate must successfully complete all in-house training. The ability to work both independently and as part of a team while demonstrating the Alberta Public Service values of respect, integrity, accountability and excellence are essential for success in this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. Below is a list of the APS competencies required for success in this role.

Agility - ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

Build Collaborative Environments – leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Systems Thinking - understands how the work done is part of a larger integrated environment.  Looks beyond own area and considers how own work impacts the work and success of others.

Creative Problem Solving – ability to assess options and implications in new ways to achieve outcomes and solutions.

Develop Self and Others – A commitment to learning and the desire to invest in the development of the capability of yourself and others.

This link will assist you with understanding competencies: https://www.alberta.ca/assets/documents/psc-alberta-public-service-competency-model.pdf

Salary

Safety Ambassador (Lifeguard) – (Administrative Support 2) based on up to 40 hours per week: $19.64 - $23.90 per hour

Safety Ambassador (Lifeguard) Team Supervisor – (Administrative Support 3) based on up to 40 hours per week: $21.62 - $26.42 per hour

For both roles: Additional pay of $3.25 per hour for any hours worked after 3 PM on Fridays and weekends.

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

  • 5.2 percent of regular wage earnings instead of paid holidays 
  • 6 percent of regular wage earnings instead of annual vacation pay

Notes

Terms of Employment

For the Safety Ambassador(Lifeguard) role: ( up to 15 positions):

  • Mid-June for AS2 mid Aug / Sept, various stat / end dates
  • Shifts are generally 25 – 36 hours per week; shifts are assigned and could include working up to 10 hour shifts per day, depending on operational need


For the Safety Ambassador (Lifeguard) Team Supervisor role: (3positions) 

  • Position start dates vary (1-early May, 1-early June, 1-mid June). 
  • Position end dates vary (1-mid August, 2-early September)
  • Shifts are assigned for up to 40 hours per week based on up to 10 hours per day, depending on operational need 


For all positions: 

  • STAFFING NEEDS ARE IMPACTED BY WEATHER AND LOW VISITOR ATTENDANCE. SCHEDULED HOURS ARE NOT GUARANTEED. 
  • You should be available to work evenings, weekends and stat holidays throughout the summer (mid-June to Labor Day).  
  • TIME OFF REQUESTS DURING THE SEASON may not be able to be accommodated depending on operational need. 
  • Requirement to wear uniform and name tag 


In your Cover Letter, please indicate your position preference. 

In your resume:

  • Include date ranges (month and year) associated with all education and work experience
  • Indicate whether your work experience was casual, part-time (PT) or full-time (FT) 
    • Example:  Legal Assistant: Jan 2016 – June 2019 (PT 3 eight hour  shifts per week) 

How To Apply

Click on the “Apply Now” button.  

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system. 

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account. 

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant. 

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.  

Resources for applicants:


It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/iqas-overview.aspx. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca.

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.