Program Analyst

Role Responsibilities

Are you a skilled analyst who enjoys connecting business needs, technology and data to improve how programs and services are delivered?

Join the Office of the Chief Medical Examiner (OCME) as a Program Analyst and use your analytical, technical and collaborative skills to support business solutions, modernization initiatives and data-informed decision-making.

Reporting to the Director of Operations, you will play a key role in aligning the OCME's Information Management and Technology (IMT) requirements with its business processes and service delivery needs. You will develop an in-depth understanding of OCME operations, its Case Management System (CMS), and the hardware, software, and data solutions that support its work.

In this role, you will:

• Analyze business needs and processes and recommend IMT solutions that support effective program and service delivery.
• Coordinate enhancements, upgrades and implementation of business applications, hardware and software, including modernization and digitization initiatives.
• Lead and support user acceptance testing (UAT), including developing test plans, coordinating testing activities and working with users and IMT resources to resolve issues.
• Support staff in the effective use of technology through training, coaching, documentation and troubleshooting, while coordinating hardware and software inventory and deployment.
• Develop regular and ad hoc reports, analyze and interpret data, investigate data quality issues, and recommend improvements to systems and business processes.
• Develop and maintain data pipelines and support data integration, reporting and business intelligence requirements.
• Support the implementation of artificial intelligence tools by assessing business requirements, workflow impacts, data needs and risks, while ensuring alignment with applicable privacy, security and information management requirements.
• Support appropriate system access and monitor for potential IMT security, privacy and related compliance issues, escalating concerns as required.
• Build effective working relationships with OCME staff, senior management, Government of Alberta IMT resources, contractors and other stakeholders to advance operational and technology initiatives.
• Represent OCME business needs in departmental and cross-departmental initiatives and contribute to IMT and operational planning.

The successful candidate will bring:

• A strong commitment to client service, with the ability to provide effective technology support both onsite and remotely.
• Strong interpersonal, communication and time-management skills, with the ability to collaborate effectively with business and technical partners.
• Strong analytical and problem-solving skills, with the ability to identify issues, assess business needs and develop practical solutions.
• Adaptability and a willingness to learn new technologies, systems and business processes in a changing environment.

The Job Description is provided for further details on this position

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking - to understand the broader impact of your work and to anticipate outcomes.
• Creative Problem Solving - to assess options and implications that will reach the best solutions.
• Agility - to quickly adapt to changing priorities and to respond with effective decisions.
• Develop Networks - to proactively build networks, connect and build trust in relationships with different stakeholders.

Qualifications

Required: University graduation in a related field (e.g., Computer Science, Management Information Systems, Data Science, Business, or a related discipline) plus four years of progressively responsible related experience; or an equivalent combination of education and experience.

Progressively responsible related experience in the following areas:

• Experience supporting or delivering IMT projects and services.
• Experience analyzing business requirements, processes and technology needs and developing practical solutions.
• Experience working with data, reporting and business intelligence solutions.
• Extract, Transform, Load (ETL) processes, data pipelines and data integration.
• Experience analyzing information and preparing clear reports, recommendations and presentations for management.
• Strong analytical, problem-solving, communication and stakeholder-management skills.

Equivalency: Directly related education or experience will be considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets

Preference will be given to candidates with:

• Microsoft SQL Server and SQL Server Reporting Services (SSRS).
• Business intelligence and data visualization tools such as Power BI.
• Artificial intelligence tools such as Copilot or Gemini.
• Modernization and digitization initiatives.
• Healthcare or another complex operational environment.

Cover Letter Requirement: In your cover letter, please briefly describe your experience with business intelligence tools and data reporting. Applications without a cover letter will not be considered.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Position Information:

• Position Available: One permanent, full-time position.
• Work Location: Medical Examiner Building, 4070 Bowness Road N.W, Calgary, Alberta
• Hours of Work: Monday to Friday, 8:15 a.m. - 4:30 p.m. (36.25 hours per week)
• Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP).
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.