Network Analyst

Role Responsibilities

We're seeking a skilled Network Analyst to help deliver secure, high-performing technology solutions for court operations in a dynamic and evolving technical environment.

As a Network Analyst, you will be reporting to the Manager, IT Infrastructure and Domain Services. In this position, you will deliver technical network analysis, design, implementation, support and operations of IMT services and projects. Work performed will utilize IT Incident, Problem, Change, Project, Service and Capacity Management principles to achieve innovative solutions to a variety of complex problems.

You will work with and receive guidance from a team of analysts within the CTS unit. You will use its diverse IT expertise to operate independently on assigned work; however, it will receive broad guidance on overall scope of work and assistance on more complex situations. In some instances, the position may be responsible for overseeing the work of a junior positions.

Duties and responsibilities will include but not limited to are:

• Monitoring, operation and maintenance of Microsoft 365 applications, Azure directory and cloud services along with courts systems to connect to these services.
• Perform evaluation of new technologies and products and may provide second line desktop support.
• Responsible for life cycle management of computer network, services, and storage equipment.
• Provide computer systems related technical expertise to both Court Technology Services and Court Business staff.
• Coordinate maintenance agreements including renewals.
• Provide supporting information for network system procurements.
• You will be required to travel to support both the Calgary and Edmonton data centers as well as base and rural court house network equipment (as and when required).
• Participate in the on-call rotation and be able to respond to critical or high severity alerts after hours and follow documented steps to address such issues.
  
  

An Ideal Candidate will possess:

• Thorough knowledge of computer science concepts and methodologies (software, infrastructure, programming, network and mainframe products, and systems management). 
• Knowledge of network routing protocols specifically related to (OSPF, BGP, EIGRP), as well as knowledge of SDWAN, Firewalls, Wi-Fi, 802.1x, and Zero Trust technology. 
• Knowledge of Government / Courts IT policies and legislation and an understanding of its application on related assignments.
• Understanding of project management concepts and processes.
• Ability to work well in a team environment, take direction, mentor junior employees and work within deadline constraints is essential.
• Strong communication skills are required to explain IT concepts, consult with stakeholders and provide guidance.
  
  

Please click on this link  to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: You consider the inter-relationships among different aspects of an approach including how they relate to other programs or areas.
  
  
• Creative Problem Solving: You assess options and implications in new ways to achieve outcomes and solutions.
  
  
• Agility: You anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
  
  
• Drive for Results: You identify underlying causes for success or lack of success which may or may not involve self and take action to ensure future success.
  
  
• Develop Networks: You proactively build networks, connecting and building trust in relationships with different stakeholders.
  
  
• Build Collaborative Environments: You lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
  
  
• Develop Self and Others: You reflect and understand your own and direct reports’ areas of strengths and opportunities for development.

Qualifications

Required:

• University graduation in Computer Science or a related discipline, plus two years of directly related experience is required. 

Assets & Preferences:

• Expert experience with Microsoft 365 applications is highly desired including:
• Working experience of Microsoft 365 tenant and application support and administration, including SharePoint Online, OneDrive, Teams, and Azure directory.
• Working experience of Microsoft Azure cloud computing administration.
• Microsoft certification, Cisco Certification (CCNA, CCNP, and CCIE (preferred)) Fortinet certification, will all be considered assets. 
• Working experience in public sector network applications will also consider an asset.
• Hands on experience in deploying Thousand eyes, DNAC and SDWAN will be highly desired.
  
  

Equivalencies will be considered based on:

• A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and four years related experience.
• One-year certificate from a recognized post-secondary institution and five years related experience.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a full-time permanent position located in Calgary.

Hours of Work: Monday – Friday, 36.25 hours per week and 7.25 hours a day.

Location: Calgary Court Centre 601-5 St. SW, Calgary, AB T2P 5P7.

Security screening is required.

The position requires candidate to work in office. Hybrid or remote work is not available.

• Final candidates will be required to undergo a security screening.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. 
• Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
  
  

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.