Navigation and Support Centre Lead

Role Responsibilities

The Ministry of Mental Health and Addiction is seeking a Calgary Navigation and Support Centre Lead. 

Reporting to the Director, North Operations, this position provides leadership, operational support, direction, and consultation to ministry partners and service providers operating within the Calgary Navigation and Support Centre (NSC). The position supports the development and implementation of NSC programming, facilitates site operations, promotes effective service delivery, and serves as a liaison between community partners and ministry leadership. The Lead monitors site operations to identify service delivery impacts, operational issues, emerging trends, and opportunities for improvement. This position also supports the coordination of services, stakeholder engagement, and collaborative approaches to addressing the needs of individuals experiencing homelessness.

Key responsibilities of this position include, but are not limited to:

• Supporting the development and implementation of operational procedures and service delivery practices within the Navigation and Support Centre.
• Facilitating worksite meetings and promoting effective collaboration among service providers and ministry partners.
• Providing orientation and onboarding support to new teams and staff operating within the Centre.
• Monitoring site operations and identifying service delivery issues, safety concerns, risks, and opportunities for improvement.
• Coordinating with community agencies, service providers, and government partners to support integrated service delivery.
• Providing presentations, responding to stakeholder inquiries, and representing the Navigation and Support Centre at community planning tables and engagement activities.
• Supporting the development of responses, briefing materials, operational updates, and other information requests.
• Building and maintaining collaborative relationships that enhance service delivery and support positive outcomes for vulnerable Albertans.
  
  

The job description is provided for further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Agility - This position takes a proactive leadership role to anticipate, assess and readily adapt to changing priorities as well as be able to operate in a dynamic environment.  
• Systems Thinking - This position takes a systems view towards implementing strategies to support the homeless population. It is vital to understand how the systems in each community exist and work together. 
• Build Collaborative Environments - This position collaborates across government and community, encourages communication, anticipates conflict and supports teams proactively towards a shared goal. 
• Develop Networks - This position works with a wide range of stakeholders to create impactful relationships and ensures all needs are heard and understood. 
• Drive for results - This position is responsible for operational outcomes of the Navigation Centre by utilizing systems to support data informed decisions and values innovation in reaching goals consistent with the Alberta Recovery Model. 

Qualifications

University degree in Social Sciences, Humanities, Business, or a related field, plus four years of progressively responsible related experience. 

Equivalencies will be considered on the basis of: 

• One year of education for one year of experience; or
• One year of experience for one year of education.

Assets: 

• Experience working with individuals experiencing homelessness, mental health concerns, addictions, housing instability, or other complex social challenges.
• Experience collaborating with community agencies, service providers, government partners, or health providers. 
• Experience providing leadership, onboarding, training, or operational coordination in a service delivery environment. 
• Knowledge of the homeless-serving system of care and the Alberta Recovery Model. 
• Strong analytical, problem-solving, and stakeholder engagement skills.

 
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of Work and Location:

• 36.25 hours per week (full-time), Monday to Friday.
• Primary work location is the Calgary Navigation and Support Centre (428 9 Avenue SE, Calgary, Alberta).
• Travel to the Edmonton Navigation and Support Centre may be required based on operational needs.
  
  

Final candidates will be required to undergo a criminal records check (CRC) and an academic credentials verification.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service
  
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.