Medical Legal Records Technician

Role Responsibilities

The Office of the Chief Medical Examiner is currently looking for a talented, organized and self-motivated individual to join our diverse team as Medical Legal Records Technician in the Calgary office. 

The Medical Legal Records Technician will be responsible for:

• Creating, compiling, maintaining, and completing files related to sudden death investigations. The case files will contain graphic and sensitive information and photographs of deceased individuals.
• Liaising with various stakeholders, families, and outside agencies.
• Gathering and processing medicolegal and sociological data to assist in proper certification of the cause and manner of death.
• Ensuring appropriate and timely release of confidential information in accordance with the Fatality Inquiries Act and FOIP.
• Preparing reports for the OCME used by insurance companies, lawyers, physicians, next of kin and other stakeholders.
• Assisting with reception coverage as assigned.
• Speaking with stakeholders and next of kin on the phone and in person.
• Sending out notification letters, reports to families and ensuring the proper next of kin is addressed on the letters.
• Reviewing reports/forms/certificates for completeness and correctness.
• Forwarding appropriate files to Fatality Review Board.
• Corresponding with stakeholders to obtain outstanding information for case completion for expedient release of documents.
• Ensuring records retention for archival/retrieval of files.
• Producing computer error/incomplete data reports and ensuring files are quantitatively analyzed ensuring no documentation is missing.
• Processing invoices from vendors regarding services provided to the office and receiving payments from the public for reports requested.
• Processing transportation invoices and ensuring accuracy of the invoices for payment processing.
• Assigning files for Peer Review. 
• Uploading image files into an electronic shared folder for Medical Examiners to access case file information.
• Forwarding any appropriate requests to the Privacy and Access Officers when needed. 
• Assisting other units within the OCME with other tasks when needed.

The ideal candidate will be required to:

• Possess a strong attention to detail and a high degree of accuracy.
• Be flexible and compassionate in dealing with challenging situations.
• Have exceptional time management and problem-solving skills. 
• Have excellent communication skills and tact, as they will be interacting with grieving next of kin, family members and a diverse group of stakeholders.
• Be a team player and to be resourceful in completing day-to-day activities.
• Have analytical skills and to be able to process invoices accurately for payment of services provided/received. 
• Have strong knowledge of Microsoft Office and Windows.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

• Systems Thinking ability to understand the broader impact of your work and to anticipate outcomes.  
• Creative Problem-Solving ability to assess options and implications that will reach the best solutions.   
• Build Collaborative Environments ability to work as a member of a team comprised of stakeholders both within and outside of government whose goal is supporting and protecting vulnerable Albertans.
• Agility ability to quickly adapt to changing priorities and to respond with effective decisions.
• Develop Networks ability to proactively build networks, connect and build trust in relationships with different stakeholders.
   

Qualifications

A related One-year certificate in a related field (Records Management, Office Administration, Library and Information Studies or Information Management) plus two years related experience in records management. 

Equivalencies may be considered:
Diploma and a minimum of one (1) year related experience, No education and a minimum of three (3) years experience in records management and administration.

Required:

• Please outline how your experience relates to the qualifications in detail in your cover letter.  Applications without a cover letter will not be considered. 
• A minimum of three (3) years related experience in a combination of records management, administration.
• Experience in data entry.
• Experience in document control.
• Experience in archiving and processing of documents.
• Experience and proficiency with MS Office Suite. 

Assets:

• Experience of applying knowledge and understanding of the Health Information Management and of the particularity of the application in the Medico-Legal context. 
• Experience applying the Fatality Inquiries Act.
• Experience working in the OCME policies and procedures.

Candidates with lesser qualifications may be considered at a lower classification and salary.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work:  Monday – Friday, 8:15 am - 4:30 pm (36.25/week)

Positions Currently available: One (1) permanent position.

Location: Medical Examiner Building, 4070 Bowness Road N.W. Calgary, Alberta T3B 3R7.

Final candidates will be asked to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

What we offer: 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and/or modified work schedule agreement.
• Leadership and mentorship programs.