Manager, Trust Administration

Role Responsibilities

The Alberta Public Trustee protects and administers the estates of vulnerable Albertans, specifically the estates of minors, people with mental disabilities, and deceased persons’ estates, where there is no one else able to act. The Office of the Public Guardian and Trustee (OPGT) maintains the highest legal and business standards while ensuring that clients are treated with dignity, compassion, and respect. 

Reporting to the Assistant Public Trustee, the Manager, Trust Administration is responsible for the effective delivery of legislative and administrative services pertaining to vulnerable Albertans. This position is results-oriented and focused on providing leadership through developing others, effective problem solving, making timely decisions, and using innovation within the relevant legislative and policy frameworks of the Public Trustee, so that client service needs are met. This position is also responsible for building effective linkages and alliances within and outside of the OPGT so that client needs are optimized.

As a leader of the Calgary Trust Administration Delivery Team, this position is accountable for the following duties:

• Developing and implementing business unit plans.
• Identifying and facilitating changes in program direction.
• Guiding staff to develop and implement plans to improve individual and business unit performance.
• Ensuring consistent delivery of program services across Alberta in accordance with accepted practices and guidelines as defined by relevant legislation, policies, and procedures.
  
  

The Manager, Trust Administration upholds and models the Vision, Mission, Values, and Guiding Principles of the OPGT and demonstrates the competencies required of the Alberta Government and OPGT through leadership and example.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking - Takes a long-term view towards organization’s objectives and how to achieve them:

• Takes holistic long-term view of challenges and opportunities.
• Anticipates outcomes and potential impacts, seeks stakeholder perspectives.
• Works towards actions and plans aligned with APS values.
• Works with others to identify areas for collaboration.

Drive for Results - Works to remove barriers to outcomes, sticking to principles:

• Forecasts and proactively addresses project challenges.
• Removes barriers to collaboration and achievement of outcomes.
• Upholds principles and confronts problems directly.
• Considers complex factors and aligns solutions with broader organization mission.

Agility - Proactively incorporates change into processes:

• Creates opportunities for improvement.
• Is aware of and adapts to changing priorities.
• Remains objective under pressure and supports others to manage their emotions.
• Proactively explains impact of change on roles and integrates change in existing work.
• Readily adapts plans and practices.

Build Collaborative Environments - Collaborates across functional areas and proactively addresses conflict:

• Encourages broad thinking on projects and works to eliminate barriers to progress.
• Facilitates communication and collaboration.
• Anticipates and reduces conflict at the outset.
• Credits others and gets talent recognized.
• Promotes collaboration and commitment.

Develop Self and Others - Encourages development and integration of emerging methods:

• Shapes group learning for team development.
• Employs emerging methods towards goals.
• Creates a shared learning environment.
• Works with individuals to develop personal development plans.

Qualifications

Required

• University graduation in a related field, supplemented by four (4) years of progressively responsible experience.
• Related experience or education may be considered as an equivalency on a one for one basis.
• Applications without cover letters demonstrating how skills and experience relate to the role will not be considered.

Assets

• Experience leading in a unionized environment. 
• Experience managing in program delivery with complex legislative and fiduciary requirements.
• Demonstrated experience leading projects emphasizing innovation and creativity.
• Demonstrated capacity to develop stakeholder relationships, and working collaboratively using strategic, technical, and communication skills to produce achievable results.
• Experience developing policy, leading business and strategic planning.
• Knowledge and experience in conflict management, employee relations, team leadership and coaching.
• Demonstrated experience in supporting diverse and inclusive approaches and methods to support teams and business operations.
• Experience supporting and developing evidence-based recommendations and decisions.
• Possess a strong working knowledge of Trust Administration of the OPGT and its interconnectivity with external and internal stakeholders and programming.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Position Information

• This posting will be used to fill one (1) permanent, full-time position at OPGT Calgary office located at #900. 444 7 Ave SW Calgary, AB. 
  
  
• Hours of work: 36.25 hours per week, Monday – Friday.
  
  
• Please provide a cover letter of no more than 1 page (10 Point font or larger) and a resume of no more than 2 pages.
  
  
• In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.
  
  

Final candidates may be required to undergo a security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs