Manager, Indigenous Community Engagement & Programs

Role Responsibilities

The Manager, Indigenous Community Engagement & Programs will lead strategic and operational initiatives that support the delivery of high-quality services to Indigenous communities across Treaty 7, Treaty 8, and the Métis Settlements General Council (MSGC) regions. This leadership role is essential to ensuring culturally appropriate, community-informed, and responsive health services for Indigenous people in Albertans. You will manage a high-performing team, foster strong relationships with First Nations and Métis communities, and lead service excellence, operational planning, project delivery, and program evaluation.

The job responsibilities include:

1. Service Delivery Excellence
•Develop and implement engagement strategies to strengthen relationships with Treaty 7, Treaty 8, Métis Nation of Alberta, and MSGC stakeholders.
•Oversee daily operations, ensuring standards of excellence in service delivery and communication.
•Monitor workloads, adjust resources, and supervise program services staff.
•Act as a key liaison for Indigenous leaders, intergovernmental partners, and internal stakeholders.

2. Operations & Regulatory Services
•Lead the unit’s operational planning and compliance with Government of Alberta (GoA) policies.
•Provide strategic advice to senior leadership on service implementation, risks, and resource allocation.

3. Project and Event Management
•Design and manage strategic projects and events from concept to execution, including resource planning and stakeholder engagement.
•Support change management initiatives across the Division.
•Develop project templates, set timelines, and track outcomes aligned with Division goals.

4. Leadership & Accountability
•Foster a positive, inclusive, and high-performance team culture.
•Supervise, coach, and mentor program staff and interns.
•Manage staffing needs, performance evaluations, and succession planning.
•Represent the Director and the Division on ministry-wide initiatives, working groups, and cross-sector partnerships.

5. Quality Assurance & Evaluation
•Develop performance measures and conduct regular evaluations of service delivery.
•Use data to support continuous improvement and evidence-based policy development.
•Collaborate with stakeholders to enhance programs and achieve public health outcomes for Indigenous populations.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Systems Thinking
•Take a holistic view of challenges and opportunities
•Anticipate outcomes and gather diverse stakeholder perspectives
•Align actions with organizational values and long-term objectives
•Collaborate to build effective, sustainable strategies

Agility
•Proactively identify and create opportunities for improvement
•Adapt quickly to shifting priorities while maintaining objectivity
•Support others in navigating uncertainty and change
•Integrate new approaches seamlessly into existing work

Drive for Results
•Anticipate challenges and act early to address them
•Remove obstacles to progress and enable collaboration
•Tackle problems head-on and uphold integrity
•Deliver results that align with our broader mission

Build Collaborative Environments
•Break down silos and enable cross-functional collaboration
•Encourage open communication and inclusive decision-making
•Reduce conflict through proactive engagement
•Recognize and promote the contributions of others

Qualifications

Minimum Recruitment Standards
University graduation in a field related to health and social sciences, supplemented by four years related experience.

Equivalency: Directly related education or experience considered on the basis of: 
1 year of education for 1 year of experience; or 
1 year of experience for 1 year of education.

The following experience is required: 
•Experience working with a variety of stakeholders, including Indigenous communities. Preference is given to candidates with experience living or working in an Indigenous community.

The following experience is considered as assets:
•Strong interpersonal and problem-solving skills with ability to timely and effectively resolve issues.
•Strong relationship building skills to work with content providers across the Ministry to ensure revisions are completed as needed in a timely manner.
•Demonstrated expertise leading teams to develop and implement business processes and best practices.
•Experience in consensus building and fostering strong, collaborative, and sustainable partnerships to achieve objectives.
•Experience working in a high-profile, dynamic operation, where agility, collaboration and creative problem solving is required.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work are 8:15 AM to 4:30 PM, Monday to Friday. This is a full-time position working 36.25 hours per week.

If a security screening is required:
•Final candidates will be required to undergo a security screening.
•Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

A cover letter outlining how your experience relates to the qualifications of this role is required.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Links and information on what the GoA have to offer to prospective employees.
•Working for the Alberta Public Service – https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx
•Public Service Pension Plan (PSPP) - https://www.pspp.ca
•Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits    
•Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•Positive workplace culture and work-life balance
•Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•Leadership and mentorship programs