Manager, Appeals Operations

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Posting Date: Oct 24, 2025

Location: Calgary, AB

Company: Government of Alberta

Job Information
Job Title: Manager, Appeals Operations 
Job Requisition ID: 76584
Ministry: Assisted Living and Social Services
Location: Edmonton or Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: November 7, 2025
Classification: Manager Zone 2
Salary: $3,339.00 to $4493.32 bi-weekly ($87,147 - $117,275/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

 

Assisted Living and Social Services (ALSS) provides supports for seniors, families, and communities, and helps Albertans access disability services, continuing care, financial supports, affordable housing, services for the homeless, and other social-based programs. The Ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families. For more information on the ALSS Ministry, please visit: https://www.alberta.ca/assisted-living-and-social-services 

 

The Appeals Secretariat is an impartial government body that provides administrative support to the Citizen’s Appeal Panel and supports the appeal process by scheduling hearings and providing information to all parties about the appeal process. The Appeals Secretariat supports appeals under the following legislation:

  • Assured Income for the Severely Handicapped Act (AISH).
  • Income and Employment Supports Act (IES).
  • Public Health Act – Aids to Daily Living Regulation.
  • Persons with Developmental Disabilities Services Act (PDD).
  • Early Learning and Child Care Act (ELCC).
  • Child, Youth and Family Enhancement Act (CYFE).
  • Family Support for Children with Disabilities Act (FSCD).
  • Protection for Persons in Care Act (PPC).
  • Seniors Benefit Act – General regulations.
  • Continuing Care Act.
  • Mental Health Services Protection Act.

Role Responsibilities

Reporting to the Director, Appeals Secretariat, the Manager, Appeals Operations will be responsible for the management of appeals operations across the province for appeals heard by the Citizen’s Appeal Panel.

 

Duties and responsibilities include but are not limited to:

  • Provide leadership and direction to service delivery staff, mentor and supervise the Appeals Leads and the Appeals Operations Coordinator.
  • Provide direction on administrative fairness to all steps of the appeal process to ensure consistency throughout the province.
  • Provide leadership and direction in the development and implementation of operational guidelines and procedures.
  • Ensure operations support a fair, accessible and timely appeal process.
  • Exercise delegated authority to adjudicate time extension requests.
  • Lead implementation of appeal operation changes recommended by the Alberta Ombudsman, Alberta Human Rights Commission, or Alberta Courts.
  • Maintain effective and collaborative working relationships with Ministry programs, external stakeholders, and Citizen’s Appeal Panel members, particularly the Chair and Vice-Chairs.
  • Develop and implement procedures for the effective use of IT systems to maintain efficient case management of appeals, accurate appeal records and data.

 

Please click this link to view the job description.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

 

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Minimum Requirements:

  • University graduation in a related field, supplemented by four (4) years related experience.
  • Related experience or education may be considered as an equivalency on a one for one basis. 

 

The position requires extensive knowledge and understanding in:

  • Administrative law and quasi-judicial appeal processes.
  • Diversity and inclusion.
  • Legislation and regulations under which the citizen's appeal panel operate.
  • Services provided by the program areas and in relation to which albertans may appeal.
  • Other legislation, regulations, and policies that impact the citizen's appeal panel and the Appeals Secretariat.

 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work: 36.25 hours per week, Monday – Friday

 

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

 

Final candidates will be required to undergo a security screening.

 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

 

What the GoA has to offer:

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies across the Government of Alberta at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Nadine Uwimana at Nadine.Uwimana@gov.ab.ca.