Lifeguards (Safety Ambassadors) and Lifeguard Crew Leads (Safety Ambassador Crew Leads)

Role Responsibilities

For summer 2024, we are seeking individuals who have a passion for people and enjoy working in a fast-paced environment to join our team in our Sikome Aquatic Facility. If you are a certified Lifeguard and looking for summer employment as a Lifeguard or a Crew Lead,  apply today!

We are currently looking to hire:
•    15 Lifeguards (also known as Safety Ambassadors)
•    3 Lifeguard Crew Leads (also know as Safety Ambassador Crew Leads)

As a Lifeguard (Safety Ambassador),  duties and responsibilities include:
•    Provide safety supervision and education to visitors by monitoring water and waterfront on foot, from elevated platforms and on paddleboards
•    Perform water rescues, respond to emergency situations and administer First Aid as required
•    Monitor visitor activity within fencelines and washrooms to ensure compliance with conditions of use and safety requirements.
•    Provide crowd control when it is necessary to clear the facility as a result of severe weather events, emergencies, locating lost children etc.
•    Perform daily opening and closing duties which include but are not limited to setting up and tearing down work areas, securing and cleaning equipment, restocking supplies, clearing the facility of patrons, locking facility gates, shower and bathrooms
•    Cover gate and admissions shifts if required
•    Performing light maintenance and janitorial duties is required.  This includes but is not limited to cleaning staff bathrooms and work areas, sweeping deck areas, picking up garbage and debris on the beach

Continued Role Responsibilities

As a Lifeguard (Safety Ambassador) Crew Lead duties and responsibilities include:

In addition to Lifeguard responsibilities listed above, Lifeguard Crew Leads are also responsible for administrative and supervisory duties which include but are not limited to:
•    Prepare facility for seasonal opening – cleaning and set up of buildings, offices, safety boards, storage/staging areas, assessment and replenishment of equipment (lifejackets, first aid supplies, safety equipment, AEDs, communication equipment etc.), prep and update files, required forms and manuals  
•    Assist with hiring, set up and conduct seasonal staff orientations, training and competency evaluations
•    Manage day to day work flow and priorities
•    Daily supervision of Safety Ambassadors in all aspects of job performance and operational requirements including staff scheduling, performance coaching, mentoring and conducting performance reviews and assisting staff with access to required systems
•    Provide supervision coverage to Visitor Service Attendants in absence of a Visitor Service Attendant Crew Lead 
•    Perform required Occupational Health & Safety (OHS) requirements such as completion of facility and vehicle inspections, update safe work procedures, hazard assessments and emergency procedures, staff training, incident reporting, WCB reporting etc
•    Assist facility staff with visitor complaint/conflict resolution
•    Order, pickup and maintain inventory for required equipment, stock and supplies 
•    Enter and maintain employee records (training, performance, attendance records, payroll information etc.) into appropriate systems
•    Maintain facility statistics and daily reports
•    Working weekly scheduled shifts in the Lifeguard rotation is required. Cover breaks and vacant shifts as required when not on rotation.  
•    Prepare facility for seasonal closing
•    Assist supervisor with other tasks as assigned 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Competencies relevant to Maintenance Worker positions include:

Agility – ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

Build Collaborative Environments – leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Systems Thinking – understands how the work done is part of a larger integrated environment.  Looks beyond own area and considers how own work impacts the work and success of others.

Creative Problem Solving – ability to assess options and implications in new ways to achieve outcomes and solutions

Develop Self and Others – commitment to learning and the desire to invest in the development of the capability of yourself and others

Qualifications

Education and Experience 

Lifeguard (Safety Ambassador) – Administrative Support 2 (AS2)
•    High School Diploma
•    12-24 months lifeguarding experience with preference for waterfront lifeguard experience
•    Must be 18 years of age on or before June 15 

Lifeguard (Safety Ambassador) Crew Lead – Admininstrative Support 3 (AS3) 
•    High School Diploma
•    Minimum of 12 months of supervisory experience with preference for supervisory experience in a waterfront environment.
•    Minimum of 2 years (24 months) lifeguarding experience with preference for waterfront lifeguard experience 
•    Class 5 (Full) Driver’s License
•    Must be 18 years of age

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Additional Assets to be successful in either role:  
•    Exceptional communication skills and comfort level in dealing with difficult customer interactions or complaints 
•    Excellent English verbal and written communication skills and comfort dealing with people from diverse backgrounds 
•    Demonstrated ability to work effectively in a busy facility type environment and remain composed and calm in stressful or emergency situations
•    Proficiency with Microsoft Outlook, Word and Excel
•    Basic knowledge of Fish Creek Provincial Park amenities
•    Good listening and conflict resolution skills  
•    Fluent in languages other than English

Certifications for both roles: 
•    National Lifeguard-Pool or National Lifeguard-Waterfront Certification (current within two years) 
•    CPR-C/AED or CPR- HCP/AED (current certification within 1 year) 
•    Standard or Advanced First Aid certification (current within two years)

The successful candidate must successfully complete all in-house training. The ability to work both independently and as part of a team while demonstrating the Alberta Public Service values of respect, integrity, accountability and excellence are essential for success in this position.

Notes

Approximate start dates:

For the Safety Ambassador role: 
•    Mid June – mandatory site orientation and training
•    Late June – mid August to September – scheduled shifts begin late June, various end dates beginning mid August

For the Safety Ambassador Crew Lead role:
•    Position start dates vary (1 position - late May, 2 positions – Mid June) 
•    Position end dates vary (1 position - late August, 2 positions - early September)

Terms of employment:
•    You have the opportunity to work up to 40 hours per week and will be paid for the number of hours worked. STAFFING NEEDS ARE IMPACTED BY WEATHER AND LOW VISITOR ATTENDANCE. SCHEDULED HOURS ARE NOT GUARANTEED.
•    All positions require you to work various shifts including evenings, weekends and holidays. 
•    Staff must be available to work a minimum of 3 shifts per week and can expect to work at least one weekend and some evening shifts. Shifts could include working up to 10 hours per day. Schedules will be assigned. 
•    Wearing a uniform is required

In your Cover Letter, please indicate your position preference.

In your resume:
•    Include date ranges (month and year) associated with all education and work experience
•    Indicate whether your work experience was casual, part-time (PT) or full-time (FT) 
•    Example:  Legal Assistant: Jan 2016 – June 2019 (PT 3 eight hour  shifts per week)